Home Care Providers Owned by Alcedo Care

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Thank you for your review. However, your claims are incorrect, misleading, and defamatory. Our Southport branch has over 65 years of combined experience, and our team's professionalism is well-documented. All your previous allegations were investigated and found unsubstantiated by ourselves and third parties. The communication breakdown was from your end, despite our repeated efforts to contact you, your behaviour during interactions was hostile and aggressive. Our policies and procedures are readily accessible, as you are fully aware, having received and reviewed these documents in the past. We maintain accurate client records and cannot falsify care documentation. Despite our efforts to support your child's transition into adulthood, you resisted their independence and withheld care provision. We champion inclusivity and independence and did not condone your negative characterisation of your child. Due to your obstruction of the care plan, we served notice on your service.

Reply from Karen Siddeley, Registered Manager at Alcedo Care St Helens

Thank you for your lovely feedback, it is great to hear your mother looks forward to her visits.

Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool

Thank you so much for your wonderful review. We are truly delighted to hear that you and your sister are happy with the care and support our team provides for your mum. Ensuring she feels comfortable, safe, and well cared for is our top priority, and it's heartwarming to know that our carers are making a positive difference in her daily life. Your kind words about their friendliness, dedication, and attention to detail mean the world to us. Going the extra mile is part of what we do, and we're pleased that their efforts are giving you peace of mind. We also sincerely appreciate your recommendation to a friend-it's the highest compliment we could receive. Thank you for your trust and support.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience with Alcedo Care. It's wonderful to hear that the set-up process was smooth and that our carers have been meeting your expectations with professionalism and compassion. We're also pleased that you find the app a useful tool for keeping track of care. Ensuring continuity and flexibility in care is a priority for us, so we're glad we could accommodate the increase in cover promptly when needed. If there's anything more we can do to support you, please don't hesitate to reach out. Thank you again for your trust in Alcedo Care.From all teams at the Lancaster office.

Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool

Thank you so much for taking the time to share your wonderful feedback. It truly means the world to us to know that your experience with Alcedo Care has been so positive. We are delighted that from the initial assessment to ongoing care, you have felt supported and reassured. Our team is dedicated to providing compassionate, professional, and person-centred care, so it is heartwarming to hear that your mum has formed a bond with her carers and that they are making such a meaningful difference in her daily life. Knowing that our care has allowed you to focus on being a son again is incredibly rewarding for us. Your kind words will be shared with our entire team, and we are grateful for the trust you have placed in us.

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you so much for your kind and thoughtful message. We are truly delighted to hear that Alcedo Care was able to provide the support and care your parents needed to maintain their independence. It's wonderful to know that the team was able to make a positive difference in their lives. We take great pride in delivering personalised care and it's feedback like yours that reassures us we are on the right path. We're also grateful for the open communication with you, which helped us to continuously improve the care we provided. Your recommendation means the world to us, and we're honoured to have been able to assist you and your family.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. It means a great deal to the team to hear that they are able to make a positive impact and provide exceptional care for you and your husband. Your appreciation will be shared with everyone involved. Thank you once again for taking the time to review our service.

Reply from Claire Culshaw, Registered Manager at Alcedo Care North Wales

Our carers are indeed lovely and we would disagree with your review as our carers do deliver excellent person centred care. This must be true as you asked some of our care staff to work for you directly. Continuity of staff on the package was 90% at the time the service was ended by yourself, but as approval of new staff by yourself on the package had proved problematic we could not therefore build up a staff team and cover the full package, this also meant sickness cover was very hard. The breaching of professional boundaries between yourself and the carers, ultimately offering to employ them direct led to difficulties and we completely understand it is sometimes difficult to respect or understand the need for these boundaries. We did try to restore the service after this issue however it was your decision to serve notice, a decision we obviously respected. In light of this we believe this is not actually an objective review of our care service.

Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

Thank you kindly for your review. We take pride in being able to deliver the best possible support. We have passed your feedback over to the team.