Home Care Providers Owned by Balmoral Homecare Ltd

  • Home Care Providers Owned by Balmoral Homecare Ltd

Balmoral Homecare Ltd Locations (6)

 

6 Home Care Providers owned by Balmoral Homecare Ltd

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Balmoral Health and Social Care - Falkirk

Office 8-12, Grangemouth Enterprise Centre, Falkirk Road, Grangemouth FK3 8XA 

1 review
  • Care Provided
  • Older Person Care
  • Dementia
Balmoral Health and Social Care - Dundee

Unit 20, City Quay, Camperdown Street, Dundee DD1 3JA 

7.6 5 reviews
  • Care Provided
  • Older Person Care
Balmoral Health and Social Care - Fife

Flex Space, 15 Piteave Court, Dunfermline KY11 8UU 

8.0 1 review
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Balmoral Health and Social Care - Ayrshire

Heritage House, Ladykirk Business Park, 11 Sky Road, Prestwick KA9 2TA 

1.0 1 review
  • Care Provided
  • Older Person Care
Balmoral Health and Social Care - Stirling

2B Pitt Street, Stirling FK8 2EZ 

1.0 1 review
  • Care Provided
  • Older Person Care
Balmoral Health and Social Care - Bearsden

Campbell House, Suite 3, 126 Drymen Road, Bearsden, Glasgow G61 3RB 

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Balmoral Homecare Ltd Reviews (9)

Reviews Posted for members of Balmoral Homecare Ltd

Overall Experience

  • 3
  • 1
  • 0
  • 1
  • 4

Date Published

9
5
6
8
1
Review of

Balmoral Health and Social Care - Dundee

from Steven M (Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral care has provided carers for me for a few years, I cannot criticise the care but compliment them. Today I had a carer, she was so laid back that she made me feel so at ease yet she was very professional at everything she done. My usual carer must have been off. I must give Balmoral care 10/10
for the carers and the service they provide.

Reply from Linda Stevens, Office Manager at Balmoral Health and Social Care - Dundee

Thank you for your review. We at Balmoral Health & Social Care pride ourselves in providing the best possible care to all of our service users. Your feedback is very much appreciated and I will pass your comments on to the carer who attended.


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Management

Treated with Dignity

Value for Money

Review of

Balmoral Health and Social Care - Stirling

from A E (Wife of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's a very poor care package, it's not helping, it's stressing me out. Don't get told what times you are going to be calling to do the care for my husband, plus I was told by the carer from tea time but I had no more carers for for bedtime. When I went out for some fresh air the carer was parked outside
so I'd like to know what you're going to do about this, otherwise I'm going to go further thank you.

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Management

Treated with Dignity

Value for Money

Review of

Balmoral Health and Social Care - Dundee

from R B (Wife of Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

In all my years I have yet to experience any other service as appalling as that provided by Balmoral Care for my husband after his discharge from hospital. The company claims to provide a professional service yet repeatedly sent a string of unknown and incompetent staff who don't know or care about
personal care. In raising concerns about the substandard care with both carers themselves, and the company directly, these have been dismissed and laughed off. Time keeping records have been falsified. Carers have lied, bullied and attempted intimidation and blackmail, all to my husband's distress. One or two staff eventually emerged as beacons of light but they are not enough to continue to allow Balmoral Care through my front door. Shame on you sirs. I am greatly relieved that you are longer to receive funding in our case.

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Value for Money

Review of

Balmoral Health and Social Care - Fife

from M M (Wife of Client) published on 11 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a client of Balmoral Health and Social Care in Fife for the last two years. We have been very pleased with the service we get. The carers we have had have been great. They are polite and caring to him. It is good for me as at times I can't help my husband, so it's nice to know we
have people who become friends to help us both.

Reply from James Goodwin, Manager at Balmoral Health and Social Care - Fife

We are delighted to hear that you are happy with the service that your husband gets and thank you for the time you took to write us a review.


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Review of

Balmoral Health and Social Care - Dundee

from Gordon D (Son of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst some of the carers were good in carrying out their tasks others were not. The management tried to change agreements in times for their own purposes without consultation with clients and power of attorney family. I would avoid this caring system.

Reply from Linda Stevens, Office Manager at Balmoral Health and Social Care - Dundee

We were very disappointed to hear that you were not satisfied with the service provided. Visits time may vary due to sickness and with a 15 min leeway either side of visits times provided, carers may be held up with other service users and this must be taken into consideration. Balmoral Health and Social Care take pride in providing the best possible care to all of our service users.


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Management

Treated with Dignity

Value for Money

Review of

Balmoral Health and Social Care - Ayrshire

from F W (Client) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful. They will not clean the sink or the grill, there are 2 conjoined at the hip, food is undercooked or burnt, and clothing and towels are left damp.

Reply from Gemma McCutcheon at Balmoral Health and Social Care - Ayrshire

Thank you for bringing this matter to my attention, I will be in touch with yourself pending a full investigation regarding the issues raised. Thank you for your feedback. Please feel free to contact me directly should you have any further issues or concerns.


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Management

Treated with Dignity

Value for Money

Review of

Balmoral Health and Social Care - Dundee

from Adele P (Daughter of Client) published on 3 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral Health and Social Care has been providing carers for my mum who has dementia for the past six months, all have been very kind and gentle with my mum, with some going over and above. Anytime I call the office, the staff are super friendly and so helpful, nothing is a problem or if I need to
change a time slot or tell them my mum won’t be there as at a hospital appointment they are on the ball at changing things at short notice. My mum and I are so lucky and grateful to have such amazing care for her, so thank you so much Balmoral Health and Social Care, would highly recommend for care for your loved ones.

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Value for Money

Review of

Balmoral Health and Social Care - Dundee

from Lorraine D (Daughter of Client) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had regular reviews and updates. All staff were friendly and helpful, with some being particularly good at going above and beyond in a constantly changing situation. Even came back one evening before leaving her complex because they were worried about her. Mum was not happy her times got changed,
but this was due to frequent hospital admissions rather than the organisation itself. Management couldn't be more helpful and flexible.

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Management

Treated with Dignity

Value for Money

Review of

Balmoral Health and Social Care - Falkirk

from Raymond F (Husband of Client) published on 27 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unreliable manager, couldn't care less. Staff late, then early. Some staff are great, others quite cheeky. Don't phone when held up or ask if can come early. Was better care when it was a previous provider, friendly staff. Was told nothing will change when Balmoral took over but carers changed, times
changed.

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Awards / Recognitions (0)

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Frequently Asked Questions about Balmoral Homecare Ltd

How many Agencies does Balmoral Homecare Ltd own?

Balmoral Homecare Ltd own 6 Agencies.

Which Balmoral Homecare Ltd Agencies have the highest review score?

Balmoral Health and Social Care - Fife, Balmoral Health and Social Care - Dundee & Balmoral Health and Social Care - Ayrshire have the highest review score.
Balmoral Homecare Ltd in Angus Balmoral Homecare Ltd in Ayrshire Balmoral Homecare Ltd in Dunbartonshire Balmoral Homecare Ltd in Falkirk Balmoral Homecare Ltd in Fife Balmoral Homecare Ltd in Stirling

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Balmoral Homecare Ltd to verify any information. View our terms and conditions. Balmoral Homecare Ltd has a Basic Service – more info.