Unit 8-9, 106A Bedford Road, Wootton, Bedford MK43 9JB
6 Warren Yard, Warren Park, Stratford Road, Wolverton Mill, Milton Keynes MK12 5NW
Submitted via Website • Report
Reply from Terry Turner, Chairman at Hands In Harmony (Milton Keynes)
The client was transferred to our care from the hospital for a brief recovery programme. Initially, there was some confusion regarding the timing and responsibility for medication administration. In response, we fully co-operated with a safeguarding investigation, which resulted in a “partial substantiation” of the issue. As a result, we have made changes to our procedures and provided retraining to our staff to prevent any similar occurrences in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Reply from Terry Turner, Chairman at Hands In Harmony (Milton Keynes)
The last carer referred to in this review witnessed a serious incident that resulted in the involvement of other agencies. To date, no family member has subsequently contacted us or made a complaint. If they had, we would have referred them to one of the other agencies who took over responsibility.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
The Office staff were always
I would have no hesitation in using Everycare again and would recommend them 100%.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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