Home Care Providers Owned by Support Solutions

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Support Solutions
Support Solutions provides skill care to enable people across the UK to achieve their optimum state of health and well-being.

Across its branches, Support Solutions understands the uniqueness of each individual member and treats them with dignity and respect. They offer personalised programs of meaningful activity to satisfy the needs and requirements of all their clients.

Their services enable people to remain happily in the comfort of their own homes, supported by well-trained carers. ... Read more

Support Solutions Locations (3)

 

3 Home Care Providers owned by Support Solutions

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Support Solutions (York & Beverley)

99 Walmgate, York YO1 9UA 

9.5 26 reviews
"The care received from various members of staff has been excellent, both from a personal care aspect and a social care time. There are…"   Read all 26 reviews

Support Solutions delivers home-care in the community in York, Harrogate and Beverley. They are registered to provide care and support for both children and adults. Driving assisted technology enhances the support provided by a carer that will keep… Read more about Support Solutions (York & Beverley)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Support Solutions (Harrogate)

The Coach House, 15-17 Rear Hayrwa Street, Harrogate HG1 5BJ 

8.6 3 reviews
"Our overall experience with the carers is excellent. They are respectful, polite, helpful and caring. No issues whatsoever. The fact…"   Read all 3 reviews

Support Solutions offers high-quality home care in York, Harrogate and Beverley. They are registered to provide care and support for both children and adults. The staff are compassionate and caring and are trained in areas that others don’t train… Read more about Support Solutions (Harrogate)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Support Solutions (Middlesbrough)

101 The Greenway, Middlesbrough TS3 9PA 

9.4 12 reviews
"Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care…"   Read all 12 reviews

The skilled and experienced team at Support Solutions Middlesborough support people’s health and wellbeing in the comfort of their own homes. Clients are treated with dignity and respect, and the team take the time to build relationships. There is… Read more about Support Solutions (Middlesbrough)

  • Care Provided
  • Older Person Care
  • Dementia

Support Solutions Reviews (41)

9.2
Support Solutions has a Group Review Score of 9.2 (9.195) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Support Solutions must have a Review Score.

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Review of

Support Solutions (York & Beverley)

from A S (Client) assisted by family/friend published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care that I am receiving.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for the review. We will make sure to feed these lovely comments back to our staff!


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Review of

Support Solutions (York & Beverley)

from E B (Wife of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received from various members of staff has been excellent, both from a personal care aspect and a social care time.
There are times when rotas are altered which we understand, as illness among staff cannot be predicted, but but would be appreciated of we could be informed about timing differences,
especially as some medications cannot be administered until after a shower.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you for your kind words regarding our team. We are pleased to hear that they consistently provide excellent care for your husband. I understand your concerns about the rota changes, and as discussed, we will make every effort to notify you of any adjustments to your husband's scheduled visits whenever possible.


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Review of

Support Solutions (York & Beverley)

from J A (Client) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Support Solutions for 20 months. The company employs staff mainly from Zimbabwe and other countries in Africa. Sometimes I think my bedroom at 7:30 am is like the United Nations. We all get along splendidly and they have found that not all 75-year-old Yorkshire man roused from their slumbers
at silly o'clock are grumpy. We all get along fine, as a retired journalist I love asking questions about their families and about their life back home in Africa. If they need to know where the best chippy is, happy to help!

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for your kind and thoughtful review! We're delighted to hear how much you appreciate our wonderful overseas staff. Many of them are highly educated, with multiple degrees in care-related fields, and they continue to advance their knowledge through ongoing studies within our company. In fact, most are working towards or have already achieved Level 3 or higher qualifications in Health & Social Care. We truly value their dedication and expertise, and we're thrilled that you've recognised just how brilliant they are. Without them, we wouldn't be the strong team we are today!


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Review of

Support Solutions (York & Beverley)

from A F (Client) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support is very good without which I would sometimes struggle to go outdoors due to my mental health condition.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!


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Review of

Support Solutions (York & Beverley)

from Irene B (Wife of Client) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only had this care package for one week but find the people who have been to assist my husband in showering and dressing are very helpful and caring and originally had this service for 2 days but was impressed and changed it to 5 days.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!


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Review of

Support Solutions (York & Beverley)

from Philip H (Client) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go shopping and visit local museums.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!


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Review of

Support Solutions (York & Beverley)

from S P (Client) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers are very professional. They are clean, tidy and very caring. They arrive on time and communicate very well. They are very friendly.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!


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Review of

Support Solutions (Harrogate)

from Julie C (Daughter of Client) published on 5 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience with the carers is excellent.
They are respectful, polite, helpful and caring. No issues whatsoever.
The fact that they come on time and at a time that suits the family is great.
The only issue I'm having this month is to arrange for extra cover for 2 evening visits next month.
Evidently, we need to be allocated a social worker which I don't understand. Hopefully, it will be sorted.
Otherwise, everything is excellent. Thank you for all your help and support.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed your comments onto our management team and they will be in contact soon to discuss the issues you are having to arrange the extra care. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.


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Review of

Support Solutions (York & Beverley)

from R B (Client) assisted by family/friend published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care provided is good. The carers are kind and considerate. I am grateful for what they do in the allocated time.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for the review. We will make sure to feed these lovely comments back to our staff!


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Review of

Support Solutions (Harrogate)

from Anne W (Client) assisted by family/friend published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service with very good carers. They usually turn up on time or ring me if different. They generally listen to what I say but occasionally think they know better! They don't like using the crust of the sliced bread I use but I have persuaded them otherwise. If an item is running out sometimes
they do not tell me.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed on your comments to your management team and they will be sure to speak to the staff to remind them to let you know if an item is running out and reorder it if they can. If you have any more concerns, feel free to reach out to us.


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Review of

Support Solutions (York & Beverley)

from C H (Client) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Acceptable standard, would welcome general 'chat'. Please emphasise the need to speak clearly, more so when wearing a mask and check on hearing aid users in particular - hence request as we are partially dependent on 'seeing' folk talking. I realise timetable problems!

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you for your review, we are happy to hear that the overall care you have received is positive. We understand the issues with the scheduling and are working to resolve this now - we do apologise for any troubles you may have had. I have passed on your concerns about the staff speaking not clear enough and we are working to resolve this with them. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.


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Review of

Support Solutions (York & Beverley)

from Y O (Client) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only problem sometimes is the visit schedule they send me it is not always right, the other day and once before it was for 9:05 AM but on the carer's phone her schedule was for 8:05 AM. When she came I didn't hear her as I was in bed and she got a bit worried.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you for your review, we are happy to hear that the overall care you have received is positive. We understand the issues with the scheduling and are working to resolve this now - we do apologise for any troubles you may have had. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.


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Review of

Support Solutions (York & Beverley)

from David B (Client) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three different carers attended me while I was in the care of Support Solutions. Each carer arrived on time. They showered me, made sure I had clean clothes and took me down for breakfast. Each carer treated me with respect and dignity especially when applying creams to various parts of me. I can only
describe them as wonderful carers. I am grateful for all they did for me.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (York & Beverley)

Thank you so much for the review. We will make sure to feed these lovely comments back to our staff!


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Review of

Support Solutions (York & Beverley)

from Alyson M (Daughter of Client) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All working well at the moment. One member of staff in particular spending time doing old photos with them which gives them stimulation. All cleaning and washing kept up to date.
Keeping my parents well.

Reply from Catherine McClure, Managing Director at Support Solutions (York & Beverley)

Thank you for such lovely comments, the staff will be so pleased.


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Review of

Support Solutions (York & Beverley)

from P M (Daughter of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Support Solutions have been providing care for my father for the past six months. The service they have provided has been great, even through stagffing issues they still provided the care we required. Any issues we have experienced have been resolved quickly and contact with management has been second
to none, faultless.

Reply from Catherine McClure, Managing Director at Support Solutions (York & Beverley)

Thank you so much, the team will delighted with your review.


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Review of

Support Solutions (York & Beverley)

from Mick O (Husband of Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the care is a lot better than in hospital. This is a fact. My wife has improved so much. The staff are really good and brilliant with my wife.

Reply from Catherine McClure, Managing Director at Support Solutions (York & Beverley)

Thank you so much, the team can be very proud of your comments.


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Review of

Support Solutions (Middlesbrough)

from Anne B (Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care is excellent, nothing is too much trouble. Would recommend Support Solutions.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much, your feedback is lovely and welcomed.


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Review of

Support Solutions (York & Beverley)

from J L (Client) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with your company has been excellent, with all the people I had dealings with.

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Review of

Support Solutions (Harrogate)

from Maureen D (Client) published on 22 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say, I am extremely happy with the service and all the staff, they go above and beyond.

Reply from Catherine McClure, Managing Director at Support Solutions (Harrogate)

Well done to the manager and the whole team, lovely feedback for you all.


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Review of

Support Solutions (Middlesbrough)

from J G (Client) published on 26 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They make me laugh and are kind.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

How lovely to read, thank you so much. The team will be very pleased.


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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Support Solutions

News (25)

News

Previous Events

There are no previous events for Support Solutions

Frequently Asked Questions about Support Solutions

How many Agencies does Support Solutions own?

Support Solutions own 3 Agencies.

Which Support Solutions Agencies have the highest review score?

Support Solutions (York & Beverley), Support Solutions (Middlesbrough) & Support Solutions (Harrogate) have the highest review score.
Support Solutions in Cleveland & Teesside Support Solutions in North Yorkshire

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