Better Care at Home in Dorset | 2 Home Care Providers

Review of
Better Care at Home West
from Ian B (Son of Client) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Better Care at Home have been caring for my Mum. They are excellent and go above and beyond expectation, enabling us to be confident that Mum is safe and very well looked after. She has a very small number of carers(4) which she really appreciates, and this has enabled her to build relationships with

them. Also they are punctual, which reduces Mum's anxiety. We regularly talk to managers and share information. This has enabled us to respond quickly to Mum's needs. Their liaison when she was recently in hospital was excellent and on coming home Mum very quickly settled and assumed her daily routine. Simply they are excellent and highly recommended.

Reply from Rowan Jackson, Registered Manager at Better Care at Home West

Thanks so much for your review Mr B! Staying small as a provider does help us to keep the number of staff we send to a minimum. We're so glad Your mum has settled back home so well after her recent admission and we are really grateful for all the support you give us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home West
from O C (Daughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My mother has been receiving care from the Better Care at Home (West) Team for several months. They are a friendly, professional and incredibly helpful team who have made every effort to accommodate mum's and my needs. As a distant carer, the ability to access Mum's care notes from an app is most helpful.

The team have also provided additional support for visits to the dentist and drs, which was invaluable. From the communicative and helpful management to each one of the caring staff, I highly recommend their services.

Reply from Rowan Jackson, Registered Manager at Better Care at Home West

Thanks so much for writing us such a lovely review. We always try to tailor the care we provide to the needs and wishes of the people we are looking after. It's not always easy! But support from wonderful family members like you help us do the best we can.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home West
from Brian G (Husband of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The service you provide is perfect for us at this time of the evening.

Reply from Better Care At Home, Registered Manager at Better Care at Home West

Thank you so much for your kind words and for taking the time to submit this review. It's been an absolute pleasure to assist you both, and I really hope we are able to do the same in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home West
from Jo H (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The team are amazing. Not only do they provide fantastic care and great companionship to my dad, but they also sensitively and professionally navigated the challenges of mixed families and differing views and needs. They are truly fantastic and always sensitive in difficult situations.

Reply from Better Care At Home, Registered manager at Better Care at Home West

Thank you so much for taking the time to leave us such a positive review. We are so proud of the amazing team we have built who allow us to do the work we do. As you know, our Weymouth manager regularly provides care to your dad and is incredibly fond of him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home West
from Laura M (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Better Care at Home West provided the most incredible care and support to my father during his last months. As a proud man, he found the process of being dependent upon others difficult but was so appreciative of the care, understanding, humour and kindness he received. Better Care made the whole process

easy and reassuring for us all, from the feedback notes from every visit to the social media group where we could voice any concerns or make changes to the schedule. They always responded quickly and went out of their way to adapt to our father's needs whilst also always including our mother in their responsibilities, so that all aspects of their day-to-day lives were supported. We have used other care companies in the past but Better Care was in a whole different league. Their sensitivity allowed Dad to end his days peacefully at home in a safe place and we will be forever grateful.

Reply from Better Care At Home, Registered manager at Better Care at Home West

Thank you so much. It was such an honour to have been entrusted with the care of your father and in the the short time we knew him he became very dear to us all. As did your mother, you and the rest of your family. We talk about him often and are so grateful to have met you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from Denise B (Sister of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

A very professional approach to my dear mum. Great kindness from all the carers ,looking after all her needs keeping an eye on her medication, from breakfast to tea time visits and personal care. Also making time for a great chat which my mum loved. I can't recommend this company more highly.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your kind review. We are so happy we can support you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from E A (Stepdaughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

The manager and her whole team have been a fantastic support to us all. We live over 3 hours away so the help the carers provide on both a day-to-day and longer-term basis is invaluable. We are kept up to date with the support the team provide every day and issues are flagged to us asap. The whole team

have gone above and beyond to help us navigate some challenging situations enabling our stepmother to stay living independently in her home for as long as she can.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your kind review. We are so happy we can support you all as a family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from Nicole T (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

High quality care at home.
Staff are lovely - very friendly, helpful and trustworthy. They did everything they said they would do.
Care was put in place quickly, over the course of a weekend to deal with an urgent care need.
Would thoroughly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from S C (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My dad was very reluctant to accept any help but due to a sudden onset of pain he has been receiving care three times a day since the beginning of January. He seems to be quite happy with the attention and level of care he is receiving. From the first day he was encouraged to take a shower which was

good news as we were worried he was not taking care of himself. The carers are all very friendly and upbeat and his home is definitely tidier and cleaner and they are ensuring his diet is more varied and regular. They also look after his medication which is a relief as we were worried he was either not taking it or taking too much. I feel a huge relief that he is being well cared for and that he is seeing people on a regular basis as I don't live locally. I would be happy to recommend this care company based on the experience to date.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home West
from Susan L (Daughter of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

We can't thank the manager and his team enough, Mum's had a difficult time recently and pretty much abandoned by the NHS who discharged her before she was ready. The manager has helped us get Mum sorted with some residential respite care and has gone above and beyond. Hopefully, when Mum's had time

to recover, she'll be back at home and Better Care at Home can continue the excellent home care they were providing. We're very grateful for everything they do for Mum.

Reply from Better Care At Home, Registered Manager at Better Care at Home West

Thank you for your lovely review. We really hope we can get your mum back home again soon, where she wants to be and help her to carry on doing what she does and enjoy herself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from S W (Daughter-in-law of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

When we needed help to support my father-in-law on his release from hospital, following a fall, I had no hesitation in calling Better Care at Home and they did not disappoint. The staff were all very kind, polite and caring. Some visits could be very challenging but the staff are well-trained and very

professional. We were kept informed at all times and were able to see the care notes online after each visit. As a family, we could not have managed without the support of the team at Better Care. Would highly recommend!

Reply from Joannah Bishop, Director at Better Care at Home East

It was our pleasure to help you all. Thank you for your kind review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from Anne S (Daughter-in-law of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

I genuinely cannot speak highly enough of this agency. The care that my mother-in-law received was truly exceptional. It's not easy to see a loved one struggling to keep their independence - she was vehemently against going into a home - and who are we to go against her wishes? The team at Better Care

at Home really made her feel special, they brought a daily dose of professionalism, compassion and laughter, which is often the best medicine! It's the smallest things that make a difference, like taking the time to discuss with my mother-in-law what she wanted to wear that day. Their visits were always very well-organised, nothing was too much trouble and communication with my husband and I was exceptional. They always gave us regular updates, which was really reassuring as we live so far away. We would like to take this opportunity to thank the team for their patience and kindness. Her life was enriched by their support.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your wonderful words. It was our complete pleasure to support such a wonderful lady and her family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from N P (Granddaughter of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Better Care at Home has been caring for my grandma for over six years and recently, in the last two years, my grandpa also. As a family, we couldn't manage without them. All the carers are so friendly and are always there to offer support.

Reply from Joannah Bishop, Director at Better Care at Home East

We are so glad we can be there for all of you. It's our complete pleasure.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from Laura W (Daughter of Client) published on 25 November 2024

Submitted via Website • Report

Overall Experience

I have found this agency to be excellent in their care for my stepmum. They are caring, efficient and all the carers are cheerful, professional, well trained and well informed. The communication between the team and with me is excellent. I see a mini report online after every visit, and, for example,

when my stepmum asked to have porridge for breakfast instead of cereal, it happened the next day and consistently after. These are the things that matter to the client. They make sure stepmum gets to the hairdresser, the vet for her dog, doctors appointments, hearing aid clinic etc. I live 200 miles away so it is a enormous benefit to have this support.
They are really quick to get in touch if they spot any concerns or things I need to know about.
As far as I can tell (the team are, of course, discreet and professional) they look after their staff too.
Highly recommended.

Reply from Joannah Bishop, Director at Better Care at Home East

It's our complete pleasure. So glad we can help support you and your stepmum. Thank you for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from D F (Grandson of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

All the team at Bettercare have truly been wonderful caring for my grandma, always going the extra mile to make sure she is happy! It is very refreshing to come across support that considers mental well-being as well as her physical needs. Better Care have been invaluable to us as a family, my grandma

looks forward to her visits and the joyful friendly faces of the carers.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you, we are so pleased to be able to help. Thank you for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home West
from Carol S (Daughter of Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience

We cannot praise this company enough, they have restored our faith in the human race.
The quality of care is excellent and the support shown to us, as a family, was so good and gave us the confidence and reassurance we so much needed to enable us to care for Dad at home where he wanted to be.
The

communication was great and nothing was too much trouble for them, always so kind and gentle to Dad and willing to help with whatever problems we were experiencing.
The manager is a very special man and his team is a credit to him.

Reply from Better Care At Home, Registered Manager at Better Care at Home West

Dearest Carol, we really can't thank you enough for taking the time to write us such a special review. We are so proud of our team and to be able to make a difference when people need us most is why we do what we do. Thank you for letting us help you help your dad. You are a truly inspirational family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from G P (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Better Care at Home East provided care to Mum for six months and I can't rate them highly enough. All the staff were extremely professional, sensitive, caring and accommodating of Mum's needs and wishes, such as driving her to have her hair done at her favourite hairdresser. She saw the same carers

so they became familiar to her and they were reliable as she never missed a visit.
Not living near to Mum, I found the direct communication with me extremely helpful. I was kept updated of how Mum was and informed of any concerns that developed and a discussion had with me when Mum wasn't able to make a decision for herself. This was invaluable, especially as Mum deteriorated quite rapidly.
I was dealing with a number of different professionals, doctors, social care etc. and on more than one occasion, I was reassured to hear that these professionals knew of Better Care at Home East and rated the service they provided.
Mum really couldn't have had better care. Thank you.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for such a positive review. It's our pleasure to support your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from Stewart F (Son of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

Peace of mind.
The team are very friendly and professional, answering any questions or queries almost immediately.
Contact is very good with a group chat so all parties can message each other about any concerns which makes it very transparent.
Care team have a very structured routine and welfare

checks carried out every day.
All in all, very pleased with the communication and the friendly approach to all concerned.
My mother is very happy with all concerned.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you for your lovely review. We are so happy to support the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home East
from Christine O (Niece of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

The team have provided health care for a year now and the whole family have been very glad to have them. The entire team are well-trained and reliable. Nothing is too much trouble and their communication with the family is excellent. Sometimes a chat or a joke are just as important as the physical

care and they certainly provide that too! Thank you so much for the loving care.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your lovely feedback. We are so happy we can make a difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Better Care at Home West
from G B (Son of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

I am in Canada and my elderly mother has been living at home alone since her partner of more than 40 years died last April. Without the support of the wonderful people at Better Care at Home (West), I don't think this would have been possible. I have seen a great improvement in my mum's wellbeing and

spirit over the last year, due in large part to the support and stimulating company from the daily care visits. It gives me great comfort to know she is in good hands.
I particularly like the app, with its daily reports about each visit. Every morning I log on and can see how my mum is doing, and if there are any issues I have to deal with. That, along with the good communication on the messaging group the company set up for me, means I really feel I am in touch despite the great distances involved.

Reply from Better Care At Home, Registered Manager at Better Care at Home West

Thank you so much for taking the time to write us such a detailed review. It really does make all the difference to us. We love what we do and your mum is very much part of our Better Care family. She's such a lovely lady.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Better Care at Home in Dorset

Better Care at Home Locations in Dorset (2)

Better Care at Home Reviews in Dorset (96)

Better Care at Home West

Better Care at Home West

Better Care at Home West

Better Care at Home West

Better Care at Home West

Better Care at Home East

Better Care at Home East

Better Care at Home East

Better Care at Home East

Better Care at Home West

Better Care at Home East

Better Care at Home East

Better Care at Home East

Better Care at Home East

Better Care at Home East

Better Care at Home West

Better Care at Home East

Better Care at Home East

Better Care at Home East

Better Care at Home West

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers