The Cottage (Unit 10), Kensington Business Park, Ilkeston DE7 5NY
"We have used Avanti Homecare now for two years. They have been an excellent care company. The carers are always very attentive and make my…" Read all 17 reviews
Avanti Homecare, established in 2018, is a local, family-run, award-winning provider of at-home care services in the Ilkeston and Ripley areas of Derbyshire. The company is dedicated to building a team that clients can trust with their own family members,… Read more about Avanti Homecare
1st and 2nd Floor Offices, Old Post Office Building, Market Place, Ripley DE5 3FJ
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for your lovely review and for choosing Avanti Homecare for the past two years. It's wonderful to hear that our carers bring a smile to your mum's face each visit, and we're glad our regular check-ins help keep stress levels down for you both. We really appreciate your kind words about our reliability and dedication-your support means a great deal to us. We look forward to continuing to provide the friendly, attentive care you've come to trust.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for sharing your lovely feedback. We've really enjoyed looking after your father over the past 2.5 years and it's wonderful to hear that our carers have provided the kindness and professionalism you both deserve. Our management team works hard to stay on top of any changes in his needs and to keep you updated, so it's great to know you feel well-informed. We truly appreciate your continued trust in Avanti Homecare and we look forward to supporting you both for many years to come!
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for taking the time to post this review. Firstly we would like to say again how sorry we are for your loss. Our whole team loved your father and we are so proud to hear that we could offer support to you all during that difficult time. We will pass your kind words on to the team - they will really appreciate it.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
First, please accept our heartfelt condolences on the loss of your Uncle. We are truly sorry for your loss and we deeply appreciate you taking the time to share such kind words during what must be a difficult time for your family. Your review has touched us all and it means the world to know that the care we provided brought comfort, joy and companionship to your Uncle. Our team genuinely loved their time with him, and we've heard many stories about their chats and singing together. Hearing that these moments brightened his days reminds us why we do what we do. At Avanti, we always strive to provide not only professional, high-quality care but also genuine human connection. We're so pleased that you felt a part of the Avanti family throughout this journey, as that sense of connection is at the heart of everything we aim to achieve. Thank you again for this beautiful message. Please know that we are keeping you and your family in our thoughts.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for taking the time to post this lovely review. I'm so happy to hear that the carers make you feel cared for and I can certainly confirm that they very much enjoy coming to visit you! We will pass your kind words on to the team - it's so nice for them to know that they are making a difference to you.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for taking the time to post this lovely review. It is great to hear that our amazing team are making you feel more at ease and I know that they love visiting your mum. We also really appreciate you recommending our team, it makes such a difference to a small company like ours. Please let us know if there is ever anything more we can do to help.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Hi, thank you so much for taking the time to post this review. We are so glad that you are happy with the service that our amazing team are providing for your mum. I know that they really enjoy their visits with her too. Please just let us know if there is anything else we can do, we are always at the end of the phone.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much, John, for taking the time to post this review. It's great to hear that you have had an excellent service from the team. I'm sorry that costs were the reason you have had to terminate your contract with us. We want to be open and transparent in all things and that includes cost. We price our care so that we can pay our professional team at the level they deserve and will never need to give them zero-hours contracts. We look after our team so that they can provide an excellent service to you.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thanks so much, Fiona for taking the time to post this lovely review. It is great to hear that you are so happy with the care that you are receiving and in particular that you are enjoying the company of our amazing team of carers. I know that they enjoy their visits with you too! Please do not hesitate to get in touch if there is anything else we can do to help or let her know the next time she pops round for a check-in.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much Andrea for taking the time to post this lovely review. It is great to hear that you are happy with the care and in particular that our fantastic team had a relaxed and happy approach. We always want to make sure that we are helping in whatever way we can and we will make sure we let the team know that they were a help to your family.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you Penny for taking the time to post this lovely review. I know that the whole team looked forward to visiting you too! It's great to hear that the help made a difference to you both during a difficult time and if you ever need anything else please do just give us a call.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much Mary for taking the time to share this lovely review. We are so happy that you enjoy your team of carers and that they are all happy when they come to visit you. We know that they enjoy their time with you too! It's also great to hear that they are always looking to see if there is anything more they could do for you - we always want to make sure we go above and beyond for our lovely clients! Please always let us know if we can help in any other way.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for taking the time to post this lovely review. It is great to hear that you are happy with the job that our amazing team of carers are doing for you. In particular, I'm so pleased to hear that they feel more like friends than carers, we want everyone that we look after to feel like they are a part of our Avanti family and hearing that you feel like that is amazing. I know that the carers all really enjoy their visits with you and I'll be sure to pass your kind words on to them.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for taking the time to share your feedback and for your kind words. It's always great to hear that the team are providing top-quality care. We are also glad to hear that your relationship with our management team is strong, as you know we are all only ever a call away! I look forward to continuing to work together.
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Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you for taking the time to share this review. It is so lovely to hear that your dad is enjoying his visits from the team as much as they enjoy visiting him and his sense of humour! We are so happy you find having access to our friends and family app reassuring, it's a great resource and we know first-hand how important it is to be able to see this information in real time. We look forward to continuing to work with you and your lovely dad.
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Submitted via Postal Card • Report
Reply from Lucy Middleton, Registered Manager at Avanti Homecare
I know the carers love visiting your mother in law and we appreciate your kind words - thank you
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Submitted via Website • Report
Reply from Lucy Middleton, Registered Manager at Avanti Homecare
Thank you so much for taking the time to post this lovely review. We are so happy to hear that our fantastic team are making such a difference to your mum's quality of life. In particular, it is great to hear that this is helping her do what she wants by staying independent and in her own home. I know that the team all love visiting her too!
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