Home Care Providers Owned by Kingsley Home Care Services Ltd

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Kingsley Home Care Services Ltd
Kingsley Home Care Services offers home care to people needing extra support so they can stay living independently in their own homes.

They offer home care that is person-centred and tailored to the needs of the individual.

There is a whole range of care on offer from short visits through to full-time live-in support.

Staff are trustworthy and reliable and can help with a whole range of tasks including washing, dressing and personal care as well as light housework, cooking and washing.

Kingsley Home Care Services Ltd Locations (3)

 

3 Home Care Providers owned by Kingsley Home Care Services Ltd

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Kingsley Home Care - Waveney Valley

36F Mere Street, Diss IP22 4AD 

9.9 22 reviews
"Kingsley Care are very professional and understanding when someone they care for who you love very much needs care.The carers were lovely…"   Read all 22 reviews

Kingsley Home Care Services is a provider of home care services in Norfolk & Suffolk. A wide portfolio of care services are provided including hourly care and live-in care. Staff are highly motivated and compassionate and come from a strong care… Read more about Kingsley Home Care - Waveney Valley

  • Care Provided
  • Live in Care
  • Nursing Care
  • Older Person Care
  • Dementia
Kingsley Home Care - East Norfolk & Suffolk Coast

58 London Road North, Lowestoft NR32 1EP 

9.7 24 reviews
"I am vary happy with the my carers they do the taske and have a chat with me. Carers come and go sometimes difference ones but they all to…"   Read all 24 reviews

The team at Kingsley Home Care services truly believe that living in your own home, the place you know and love, is the best place you can possibly be. They support you to make that happen, providing assistance with all aspects of personal care, household… Read more about Kingsley Home Care - East Norfolk & Suffolk Coast

  • Care Provided
  • Older Person Care
  • Dementia
Kingsley Home Care - North Norfolk

9 Penfold Street, Aylsham, Norwich NR11 6ET 

9.2 5 reviews
"Kingsley provide respite care for my husband. I have found them to be professional, kind and reliable. I can leave my home without any…"   Read all 5 reviews

The team at Kingsley Home Care services truly believe that living in your own home, the place you know and love, is the best place you can possibly be. They support you to make that happen, providing assistance with all aspects of personal care, household… Read more about Kingsley Home Care - North Norfolk

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Kingsley Home Care Services Ltd Reviews (51)

9.6
Kingsley Home Care Services Ltd has a Group Review Score of 9.6 (9.592) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kingsley Home Care Services Ltd must have a Review Score.

Overall Experience

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Review of

Kingsley Home Care - Waveney Valley

from M D (Friend of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley Homecare looked after my neighbours a few months ago short term, they were very pleased with how quickly things were put in place, with the help they received they were able to continue independently after care had finished, and they couldn't praise the carers enough. They would definitely
use Kingsley Homecare again in the future

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your review, we're always happy to help again in the future


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Review of

Kingsley Home Care - Waveney Valley

from S T (Daughter of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started Kingsley Home Care after my Mum was in a bad accident, to help her and my elderly Dad. They have always been very reliable and caring, and my parents got to know their main carer really well. She was always so friendly and cheerful, she prepared specialised meals for them according to their
needs and tastes, and went the extra mile, making it much more than just providing care. My brother and I always felt very comforted knowing they were being looked after so well. Thank you.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, I will ensure this is passed on to the regular carer


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Review of

Kingsley Home Care - Waveney Valley

from S F (Daughter of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley Care are very professional and understanding when someone they care for who you love very much needs care.The carers were lovely and kind to mum but due to the town mum lived in the staff KC employ were always in a rush as there are so few to cover the area.Sometimes mum would have been happy
with a nice cup of tea and a chat to break up her day.However, each lady that cared for mum was kind and thorough and I would recommend anyone who wants exceptional care for their loved one to use Kingsley Care.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your review, it was a pleasure to look after your Mum and I will pass your feedback onto the carers


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Review of

Kingsley Home Care - East Norfolk & Suffolk Coast

from M M (Wife of Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the overall care my husband is given. They treat him with kindness and dignity.

Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you so much for leaving such a kind review, we welcome your feedback, it helps us evaluate our service and enables us to provide the highest standards of care specific to your needs and wishes. We will pass your lovely comments on to our care staff. much appreciated.


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Review of

Kingsley Home Care - Waveney Valley

from Sarah B (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley have been supporting my mum now for the last few months, mum has found the carers all incredibly friendly and helpful, and I have found the admin team really easy to communicate with, and helpful with changes that I need to mum's daily routine

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your feedback, I will ensure this is communicated to the team


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Review of

Kingsley Home Care - Waveney Valley

from L A (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley have always been accommodating, helpful and caring to my mother especially as her needs are constantly changing.
It has been important to Mum to have continuity, so having the same carer on a regular basis has been wonderful.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your lovely review, it's really important to us to have such valuable feedback


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Review of

Kingsley Home Care - Waveney Valley

from Deborah D (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother manages very well at home, although we live next door and support her as much as possible. However, after she had a nasty fall when attending a religious service with friends.
We really needed respite help as the weeks and months passed. Kingsley Homecare were amazing, they helped
us all to manage my mother's care and her exceptional recovery was definitely aided by their outstanding staff.


She was so impressed with the Kingsley staff and carers, that she still has the loveliest carer come to help her twice a week. My mother looks forward to seeing her each week, they chat away together while she attends to her needs with dedication and kindness.


Thank you so much for everything that you have done and continue to do for my mother.


Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your lovely feedback, it's really appreciated


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Review of

Kingsley Home Care - Waveney Valley

from Peter J (Brother of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for all that you and your team do to support my brother each weekend and for sending the weekly rota list through to me which is reassuring. He has not complained once about the service that you provide. I would not hesitate to recommend you to others.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you very much for your feedback, this is incredibly valued by us as a team


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Review of

Kingsley Home Care - Waveney Valley

from Anne S (Wife of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having someone in the house doing the work that I should be doing was very hard to come to terms with. I have now got used to it and appreciate it very much. Our carer is efficient and caring and we both treat her as a friend.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for such positive feedback, I will ensure this is passed onto your carer


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Review of

Kingsley Home Care - Waveney Valley

from Suzie W (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very responsive and professional service providing kind and compassionate care for my parents, thank you.
Carers arrive on time and engage with those they care for.
Would not hesitate to recommend this service

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

We really appreciate such positive feedback, I will ensure this is passed onto the team


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Review of

Kingsley Home Care - Waveney Valley

from Laetitia C (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, nothing is too much trouble. Efficient, reliable, caring , professional,trustworthy and friendly and cheerful.Lovely staff who are more like friends now. My parents always have enormous praise for them especially my dad who wasn't keen on having a carer to start with. Would highly recommend.Dont
know what we would do without them.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your feedback, this is really valuable and will be passed onto the team


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Review of

Kingsley Home Care - East Norfolk & Suffolk Coast

from Pamela S (Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Communication from the office is abysmal. There should be communication through a portal but the access to it has never been sorted out for me. There have been several phone calls however but things are left not followed through. Visit times have been changed without any notice, up to an hour either
way of when they should start. Some visits have been cancelled and not rearranged so I have had to try to manage without.
The actual care staff are pleasant. The standard of work is variable and some of it is completely unsatisfactory although some of it has been wonderful. I am cancelling as I am too disappointed with being continually let down. (since starting in December so it's been a good 3 months of not good enough)

Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

We are sorry you feel the care provided was not to your standard, we do have a duty to prioritise direct care provision over domestic services in relation to times of visits, occasionally times of visits are unavoidably changed due to emergencies that can occur. We have looked into your concerns and it is our understanding that the fish tank (significant in size) water change task was asked of the carer and this was completed, however, this is not a task we would undertake due to health safety protocols. Apologies that you feel we have not met your needs. Kindest regards


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Review of

Kingsley Home Care - Waveney Valley

from Pamela A (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been accessing carers for my dad since last autumn. After my mum died, nearly three years ago, demands for caring for my dad on my own became increasingly difficult. A conversation with hospital staff brought me to the attention of Kingsley Care home, and suggested making contact to have support
in caring for my dad in his own home. This all started the process with carers and has dramatically altered both mine and my dad's quality of life. One staff member, from Kingsley, came out and met with me directly: He was extremely understanding in the circumstances and listened well to all my concerns. I cannot find fault at all with either them - their time and attention given to my dad means so much to me: purely for the fact that he likes them and finds them kind, caring and genuinely interested in helping him. That means so much to me and gives me peace of mind to continue living my life with both family and work commitments - improving my relationship as a daughter.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your lovely feedback, it's very much appreciated.


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Review of

Kingsley Home Care - Waveney Valley

from E G (Husband of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has a very positive view of the Kingsley care service and the carers that provides her help on the three occasions each day. I have a similar view. Each of the carers have quickly understood my wife's needs and when necessary ask me any appropriate questions as to any additional requirements.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, it's so lovely to hear.


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Review of

Kingsley Home Care - Waveney Valley

from Tracey M (Granddaughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care and couldn't be more helpful with change of visit times etc while we navigated family helping too.
Made my Grandad feel so comfortable and he always enjoyed and looked forward to the carers coming.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, it's so lovely to hear.


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Review of

Kingsley Home Care - East Norfolk & Suffolk Coast

from David C (Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am vary happy with the my carers they do the taske and have a chat with me. Carers come and go sometimes difference ones but they all to me to be friendly and weliness to do the taske I ask them to do. It is nice to trust your carers into my flat a happy moment to look forward to and miss them when
they gone xxx

Reply from Hazel Prichard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for leaving such a lovely review, we always try are very best. We will certainly pass these lovely comments on to the staff.


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Review of

Kingsley Home Care - North Norfolk

from Jan L (Wife of Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley provide respite care for my husband. I have found them to be professional, kind and reliable. I can leave my home without any concerns for my husband's welfare and safety.
Their charges are competative for the area.

Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk

Thank you so much for your kind words. Our staff always try to give the highest standards of care with compassion and professionalism. Your feedback is important to us. Thank you for taking the time to submit a review. Greatly appreciated.


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Review of

Kingsley Home Care - Waveney Valley

from Diane M (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this care company for a few years now and during that time their service has been very client based.
All carers whom have been to attend to my mother and previously my father have been very professional and polite with a deep sense of caring. They have respected her and promoted
her independence when attending to personal care. During her companion visit she developed strong friendships and shared experiences with those carers giving her a sense of purpose.
Secondly I would like to express my gratitude to the staff in the office whom are always there to solve any problems, or concerns I may have to ensure positive experiences for both my mother and us as a family.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for you feedback, we really appreciate it.


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Review of

Kingsley Home Care - Waveney Valley

from L N (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Kingsley Care for some time now and both my mother and I are getting used to it now. We find the people at Waveney Valley very easy to communicate with and any problems we have are usually sorted out very quickly. The only slight issue that we have sometimes is timing but we understand
there is very little the carers can do about that if they have to stay somewhere longer. I like the fact that if any medication is running low we are emailed about it so that something can be done. I really like the service and it is really helping my mother.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for you feedback, we really appreciate it.


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Review of

Kingsley Home Care - North Norfolk

from Peter T (Client) assisted by family/friend published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This branch is in its early stages but shows promise of being perfectly satisfactory in all areas.

Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk

Thank you for your encouraging, kind words as we continue to grow and develop.


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Awards / Recognitions (1)

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Frequently Asked Questions about Kingsley Home Care Services Ltd

How many Agencies does Kingsley Home Care Services Ltd own?

Kingsley Home Care Services Ltd own 3 Agencies.

Which Kingsley Home Care Services Ltd Agencies have the highest review score?

Kingsley Home Care - Waveney Valley, Kingsley Home Care - East Norfolk & Suffolk Coast & Kingsley Home Care - North Norfolk have the highest review score.
Kingsley Home Care Services Ltd in Norfolk Kingsley Home Care Services Ltd in Suffolk

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