Home Care Provider Owned by Bellevie Care Ltd in Northumberland

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Bellevie Care Ltd in Northumberland

Only the locations & reviews in Northumberland for Bellevie Care Ltd are showing below.

View the details of all 3 locations (with 70 reviews) owned by Bellevie Care Ltd

Bellevie Care Ltd Locations in Northumberland (1)

 

1 Home Care Provider owned by Bellevie Care Ltd in Northumberland

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BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Corbridge Business Centre, Tinklers Yard, Corbridge NE45 5SB 

9.8 25 reviews
"We are very happy with the care received. The carers are very prompt and thorough, friendly and give good service.…"   Read all 25 reviews

BelleVie offers homecare services that enable people to live safely and independently at home. The team are focused on providing care that makes a difference to people's lives. Through carefully designed care plan, they are able to offer quality… Read more about BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

  • Care Provided
  • Older Person Care
  • Dementia

Bellevie Care Ltd Reviews in Northumberland (25)

9.7
Bellevie Care Ltd has a Group Review Score of 9.7 (9.691) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bellevie Care Ltd must have a Review Score.

Overall Experience

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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from S B (Client) assisted by family/friend published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care received. The carers are very prompt and thorough, friendly and give good service.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

We're so pleased with how happy you are with our care team and the care that they provide you! Thankyou very much for the feedback!


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Miles M (Husband of Client) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot over emphasise the excellence of the staff to provide my wife with care. Not only are they very efficient, they are like a breath of fresh air. Their presence lightens up our day

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Hi Miles, thankyou so much for your review! It's lovely to hear about the difference our team have made to you and your wife!


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from N C (Client) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find BelleVie totally excellent for all my needs enabling me to stay independent in my flat. My family have great reassurance especially as they have met nearly all the carers and we all get along well. Thank you so much

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thankyou so much for your review! It's great to hear about your experience with BelleVie, and how much you and your family get along so well with our carers!


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from William R (Husband of Client) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found all carers very good, all very diligent and careful and do the job satisfactory.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thankyou so much for your feedback! It's very much appreciated!


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Martin W (Son of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which Mum has received from BelleVie carers has been exceptional. They have taken a genuine interest in her and her welfare and have come to be regarded as family friends. When problems have arisen, they have shown initiative and been quick to step up and do whatever has been required to ensure
Mum's welfare and safety, even accompanying to hospital until she could be admitted in the early hours of the morning. Communication with carers has been consistently good and living at a distance from Mum, this has been a great reassurance to both myself and my sister. The only thing which might be improved is the speed and consistency of responses to questions directed to management. Having said this, when compared with others' experience of care agencies BelleVie consistently comes out on top.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

I'm so pleased to hear about the care that your mum receives from us! And our carers' ability to deal with any problems that have arisen. We will, however, endeavour to improve the speed and consistency of our responses to management queries!


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from J H (Daughter-in-law of Client) published on 10 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BelleVie carers are the best. They consistently go above and beyond to ensure my mother-in-law is happy, safe and comfortable in her own home. We have regular contact with them through the app updates which are very reassuring as we live so far away. As well as providing general care, visits often include
running errands, picking up prescriptions or taking my mother-in-law out for a run in the car for some fresh air. They also spend time with her at home and we couldn't be happier with the service.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for your review! It's wonderful to hear about the support that our team provide your mother-in-law and how much of a reassuring presence they are for you!


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Susan W (Daughter of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been receiving support from BelleVie for just over a year after returning home from a lengthy hospital stay. With close family living at a long distance, we were considering a care home for Mum until BelleVie was recommended to us.
Staff visit Mum three times a day, assisting with personal
care, housework, medication and shopping. BelleVie carers are our eyes and ears while Mum is able to stay in the comfort of her own home and enjoys the quality care and friendships she has made with all the staff. All visits are documented really well and let us know how Mum is doing.
We really appreciate the amazing standard of care you all provide, thank you.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you for taking the time to write us such a wonderful review. I'm so glad that you're mum has been able to carry on living in her own home with the support of well-being support workers. I will pass your comments on to the team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Rosalin F (Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using BelleVie (Northumberland) since moving to the area almost a year ago. My carers have become like friends to me, they take me out for some sea air, coffee and a chat. It does me the world of good. They help me with shopping and any other errands. They help me to maintain my independence
with dignity.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for your wonderful review. It's good to hear that you see your carers as friends. There is nothing better than being able to get out and about, especially if it's to the seaside! I will share your kind comments with the team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from J T (Sister of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Different carers accompany my brother on outings. He likes all of them and they are flexible, happy to walk or drive, dependent on the weather. He would prefer to know who is coming each week, a problem we've raised but has not been sorted.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good afternoon. Thank you so much for taking the time to write the review and for the additional feedback. I have spoken with the care team and they will be able to let your brother and yourself know who is visiting him each week. Please let me know if you have any other queries I can support you with.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Christine R (Daughter-in-law of Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BelleVie is an absolutely fantastic team not only the carers that do the home visits but also the team leader, all very professional helpful and friendly.
My father-in-law looked forward to his daily visits every visit was outstanding carer and companionship.
I would highly recommend BelleVie to
anyone with a family member who is in need of care and support.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave this wonderful review. The team will miss visiting your Mum and Dad.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from D G (Son of Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service with BelleVie to be excellent. My father passed away in February 2024, my mother has fairly significant care needs and my father was her main carer. We needed to set up a care package as quickly as possible and Bellevie arranged an assessment within a few days and began providing
care within a week of the request.
They currently visit three times per day, assist with medication, and social interaction, taking her to a daycare centre, and settling her at night time. They also do bits of cleaning and shopping for her, as well as craft activities and games.
All of the staff have been very kind and supportive and really committed to their work. My mum likes them all. BelleVie also has an app where you can see the care notes as soon as they are uploaded, so we can see exactly what has been going on. In addition, care staff send me photos of my mum's artwork that she has completed at the day centre. I live a few hour's drive away so it's good to get these updates.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to write this wonderful review. The care team enjoy visiting your Mum and taking her out to her daycare centre. It's good to know that you have peace of mind and enjoy receiving the updates via our app. I will pass you kind comments onto the care team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Joanne D (Daughter of Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my dad's care provided by BelleVie have been excellent. Everyone, from management to the carers, has been brilliant, being so supportive of our family and most importantly, my dad's needs. The quality of care has been exceptional and I feel my dad is now being cared for in a safe and
caring environment in his own home. Dad is also very happy, despite our initial concerns that he would not accept anyone going in to help him, as he welcomes all the carers into his home and thoroughly enjoys their company and is appreciative of their support.
BelleVie also provided exceptional care when Dad went into hospital, with continued visits, advice and help in facilitating his discharge and providing additional care requirements, meaning he could return to his home rather than descend into alternative residential care.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to write this review. It's so good to read how happy your dad is with his visits and enjoys seeing the carers each day. I will pass your wonderful comments on to the care team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from J B (Nephew of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care considering the difficulties you experience caring for my aunt. Your staff are extremely patient and caring in a very awkward and testing environment. My aunt is unable to control her bodily functions and from what l have observed there hasn't been any problem with your staff coping with helping
her to go to the toilet and changing her clothes. Meals are made and served on time and dishes are washed. Overall the service and care are provided on time and proficiently.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to write this review. I have passed your comments on to the support team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Rachel C (Daughter of Client) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Hexham and her new flat in February and since taking over her care in March BelleVie (Hexham, South Northumberland, Whitley Bay and Morpeth) have given superb support and really helped Mum settle in and feel at home.
It's fair to say my Mum was quite wary of having carers so it's been
lovely to see her thrive and enjoy her morning visits.
I very much appreciate the peace of mind Mum having such lovely carers gives me.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good morning, thank you for taking the time to complete a review for BelleVie. We are so pleased to read that your Mum has settled into her new home and enjoys her visits - I know the care team enjoy visiting her. It's reassuring to know that you have peace of mind as well. I will pass your comments onto the care team for you.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from S M (Son of Client) published on 6 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

‘Excellent, cannot fault anything, please tell them that'.
Those were the first words that my mother said when I mentioned I had been asked to do a review for BelleVie. At first, my mum was very reluctant to have help but as she worsened she accepted she needed it. However, the care she is receiving
has quickly changed her mind and she could not be happier, she feels she has made real friends with the ladies that care for her - they cannot do enough to help.
From my perspective, it lessens the worry, knowing that she is happy with the care and gets to bed safely at night.
Thank you.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave us a review. I know that all of our well-being support workers enjoy their visits to your mum. I had the pleasure of meeting her before Christmas and I can see such a positive difference in her. It's lovely to hear that she sees the well-being support workers as "friends" and not just carers that visit her daily. I will pass your comments on to the team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Alison T (Daughter of Client) published on 15 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before we were introduced to BelleVie, it was looking increasingly likely that my mother was going to need permanent residential care after a prolonged stay in the hospital.
Their professionalism and individualised approach to care provision has meant that instead, she has been able to stay in her
own home with her husband, enjoying excellent quality service from the company. They have never been let down and every effort has always been made to accommodate her needs. Without BelleVie my dad could not have coped with my mum’s care needs and they would not have been able to share this precious time that they now have together.
Safeguarding and safety needs are always met with clear reliable feedback from the carers and the managers when concerns may need to be raised. As a result prompt and appropriate actions have always been taken to ensure that my mum has the best possible experience.
I can’t thank this company enough.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave our wonderful well-being support workers such a wonderful review. We are so glad that your mum and dad do get to spend that precious time together. The care team love visiting your mum and dad and I know they will be so happy to read your wonderful comments.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Diane D (Daughter of Client) published on 15 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, Mum has had the most amazing care and support and kind friendly staff who have looked after her extremely well.
Nothing is too much trouble and the staff have gone out of their way to make sure my lovely mum has had the best care to an outstanding standard.
She really really
looks forward to the staff visiting and chatting with them all.
It’s very pleasing that all visits are well documented and reflect exactly what has happened during their visit. Thank you so much we appreciate everything you are doing so Mum can stay at home.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good morning. Thank you for taking the time to leave our wonderful well-being support workers such an amazing review. I will pass your comments on to the care team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Sharon S (Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

BelleVie is a great team, helpful and friendly and most of all professional. I would recommend them to anyone with a family member who is in need of care and support. (Their patient's needs always come first.)

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave us such a wonderful review. I will pass your comments onto our care team.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Alison B (Daughter of Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad looks forward to the daily visits by the carers and thinks they are all lovely. They make sure he’s OK, and chat while making him something to eat and drink and do odd jobs like hovering and picking up some milk, bread or laundry. They give me peace of mind as I work away from home and can only
visit at the weekend.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave a review. I know the care team look forward to visiting your dad. I will pass your comments on to them.


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Review of

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

from Della J (Daughter of Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mam receives from BellVie, we couldn’t ask for a better service, the care and attention she receives are second to none.
The staff that you employ are hand-picked and all of the ladies are so kind and make sure she has the best care possible. It is very nice to know
that she is well looked after and saves us not to have to worry about her.
Thank you so much.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good afternoon Della. Thank you so much for taking the time to leave us a review. We are so pleased that our well-being support workers give you peace of mind. I will pass your comments on to them for you.


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Awards / Recognitions (20)

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