Trinity Homecare in London | 4 Home Care Providers

Review of
Trinity Home Care - Northwood
from J C (Client) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

I have received care from Berkeley Home Care for the past three years and have been very satisfied with the care I have received. I am especially satisfied with the two present carers who have been with me most of the time.

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Review of
Trinity Home Health Winchmore Hill
from Peter H (Son-in-law of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience

My father-in-law is now 102, and has carers three times a day. On the whole, they are very good and provide for his needs. Dealing with the office is fairly easy and the standard of all is reasonable.

Reply from Jodie-Ann Bernard, Care Manager at Trinity Home Health Winchmore Hill

Thank you so much for taking the time to write a review. We are so pleased to hear that you are happy with the care and support we provided, it really means a lot to our team. It's an honour to have your father-in-law in our life to have first-hand stories of his experiences in both wars. No Book can express it. Thank you. Best Wishes, Berkeley Home Health.

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Review of
Trinity Home Health Winchmore Hill
from M B (Daughter of Client) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Berkeley Home has provided support for our parents in their home for nearly two years now.
The carers have been professional and caring.
Our parents value being able to stay in their home, and we are so grateful that the visits have enabled them to do so.
Extra care was provided when our father

first came out of the hospital, which helped him settle back into life at home.

Reply from Jodie-Ann Bernard, Care Manager at Trinity Home Health Winchmore Hill

Thank you so much for taking the time to write a review. We are so pleased to hear that you are happy with the care and support we provided, it really means a lot to our team. Best Wishes, Berkeley Home Health.

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Review of
Trinity Home Health South East
from Bridget C (Client) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

I had a fall before Christmas, I needed help at home when I came out of a particular clinic. My family contacted Berkeley Home Health South East. I have had the most amazing help and kindness from the carer you sent to me. She has helped my recovery, to no end and I am very grateful. She is delightful

and very personable. Thank you, for such a well-trained helper.

Reply from Berkeley Home Health South East, Berkeley Home Health South East Team at Trinity Home Health South East

Thank you for taking the time to write a review. We are very pleased to hear that the care you received helped you recover well.
Best wishes,
Berkeley Home Health - South East Branch Team.

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Review of
Trinity Home Health South East
from Lorna T (Daughter of Client) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience

We accessed care from Berkeley Home Health when my family was under acute stress, we had lost my mother, I was very unwell and my disabled father needed help with his complex needs. We had two 24-hour carers, both of them were very professional and gave my father exemplary care. We felt confident that

Dad's needs were being met in a gentle, kind manner that protected his dignity and enhanced his life. We are most grateful for the care he received.

Reply from Julie Flatt, Marketing Manager at Trinity Home Health South East

Thank you for taking the time to write a review. We were happy to support you and install a carer for your father in 24 hours and you were both happy with the care received.
Best wishes,
The Berkeley Home Health -Southeast Branch

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Review of
Trinity Home Health South East
from J T (Daughter of Client) published on 6 April 2023

Submitted via Website • Report

Overall Experience

When my 90-year-old dad had a fall in November and two hospital stays we were desperate to make him safe when he came home. We were struggling to find care. Berkeley stepped in at short notice and provided live-in carers who have been with him since. Dad has severe mobility problems and other medical

conditions that need to be monitored. These lovely people care for Dad, take all his little eccentricities in their stride and enable him to get outside to his sheds and tinker and that is as important as anything else.
Dad has got on well with each new carer and as a full-time carer for my partner, I know how hard it can be. I am full of admiration for these carers who come into someone else's home and take on that role so efficiently and supportively in strange surroundings.

Reply from Berkeley Home Health South East, Berkeley Home Health South East at Trinity Home Health South East

Thank you so much for taking the time to write a review. We are so pleased that your dad is happy and enjoying being cared for at home by our carers.
We will pass on your comments to the rest of the team.
Best wishes,
Berkeley Home Health South East.

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Review of
Trinity Home Health South East
from Deirdre T (Sister of Client) published on 28 March 2023

Submitted via Website • Report

Overall Experience

They have done everything and more to cater for my brother's needs. They assisted me 100% when I moved my brother to live nearer to me after our mother died. I'd like to thank them for all of that support - I couldn't have done it without them.

Reply from Marketing, Marketing at Trinity Home Health South East

Dear Deirdre,
Thank you so much for taking the time to write a review. We appreciate your comments.
Best wishes
The Berkeley Home Health Team

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Review of
Trinity Home Health Winchmore Hill
from L I (Daughter of Client) published on 8 March 2023

Submitted via Website • Report

Overall Experience

Berkeley homecare provided a very poor service for my mother. When they first took over the care from another agency it was acceptable but gradually became very poor due to the organisation not looking after the staff they inherited resulting in many excellent carers leaving. The CQC rating they are

trading off relates to the previous agency. Do not be fooled, Berkeley is barely adequate. In the last six months of 2022, they were not able to fulfil the care needs of my mother. Frequently carers did not turn up, were late or were inexperienced and unable to provide a good standard of care. The emergency helpline did not operate and we were often left unable to contact the agency out of hours when a carer did not arrive.
We terminated the contract with Berkeley at the beginning of 2023 and haven’t looked back.

Reply from Berkeley Home Health Care Team, Marketing Manager at Trinity Home Health Winchmore Hill

Dear Lorraine,

Thank you for taking the time to write a review. I am very sorry to hear about your experience which led to you terminating with us in 2022. We have taken your feedback onboard and have made a number of changes to our processes and service, including putting in place one of our experienced managers from another branch to ensure we offer a safe and outstanding in-home care service.
Best wishes
The Berkeley Home Health Team

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Review of
Trinity Home Care - Northwood
from A H (Niece of Client) published on 19 January 2023

Submitted via Website • Report

Overall Experience

As a niece who lives no near my aunt, we needed a reliable, responsive and caring care system to support her to live at home. We have had this in abundance at Northwood Care team for the last 2 years. I cannot speak highly enough of some particular members of staff who have checked in relentlessly with

us and have been so thoughtful and caring. They are a very professional and polite team. The communication is excellent and really makes a massive distance to long-distance support. I am sure they have done more than their job for us. And all the carers have honestly been great. The timing of their planned visits was rarely changed. My aunt was even well-loved by them and Northwood knew how to support her well with consistency and care despite her foibles. We have felt supported and knowing she has been loved by particular carers means the world. The financial system was also very supportive whilst we were trying to manage her finances with the delays we had. Thank you. Highly recommended.

Reply from Amy Nevard, Care Manager at Trinity Home Care - Northwood

Thank you so much for your kind words. It has been an absolute pleasure to support your aunt throughout her journey with us at Berkeley Home Care Northwood. Your aunt has filled many of our days with laughter and she has put a smile on our faces as much as we hope we have done so for her. I am so glad you have felt supported throughout your journey with us as a care provider.

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Review of
Trinity Home Health Winchmore Hill
from Rachel B (Granddaughter of Client) published on 9 December 2022

Submitted via Website • Report

Overall Experience

My Grandma of 91 was waiting for 1 hour and 15 minutes to be put to bed. The service has gone downhill and seriously declined. The carers are not turning up on time. The payment is extraordinarily expensive and unaffordable. Since changing to this company I have not seen any improvements in care or

staff members. Unfortunately, we are not happy with this service anymore.

Reply from Berkeley Home Health Team, Berkeley Home Health Team at Trinity Home Health Winchmore Hill

Hi Rachel,
Many thanks for your recent review. We take any issues very seriously. Having had a really positive conversation following investigating your concerns. We look forward to continuing to care for your grandmother.

Best Wishes

The Berkeley Home Health Team

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Review of
Trinity Home Care - Northwood
from Sue B (Daughter of Client) published on 8 March 2022

Submitted via Website • Report

Overall Experience

We have had live-in care for my mother for over a year since she had a seizure. Having one to one attention to assist with all her needs, has helped her gain confidence, motivated her to improve her mobility, has allowed mum to use her energy for the things she really enjoys doing like a bit of gardening

and going for gentle walks. In addition, the live-in carer has been discreet, empathetic and above all a good companion to my mum. The staff at Berkeley Northwood have always been on the end of the phone should the need arrive, and set up a good care plan from the outset. Having the opportunity to keep mum in her own home has meant a lot to us as a family and we have felt reassured that she is in good hands.

Reply from Mina Gandhi, Business Manager at Trinity Home Care - Northwood

Dear Sue, thank you for your lovely words regarding our live-in carer. We know our carer has a great rapport with Mum and loves being a companion for her.

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Review of
Trinity Home Care - Northwood
from Jennifer R (Client) published on 8 March 2022

Submitted via Website • Report

Overall Experience

I live alone and have been using your services on many occasions since 2010. Until the last three or four years ago I only contacted you for daily assistance after several operations. I now have one hour a day for six days in the morning and two hours once a week for shopping. I am very satisfied

with the care and assistance offered by you and your carers but recent times for the carers coming in the mornings varies from 8 - 9.30 from week to week. I find this rather confusing.

i appreciate

Reply from Mina Gandhi, Business Manager at Trinity Home Care - Northwood

Dear Jennifer, thank you for your kind review. Our carers find it a pleasure to visit you. My apologies for the varied times, please call the office if you would like to discuss.

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Review of
Trinity Home Care - Northwood
from Helena L (Daughter of Client) published on 7 March 2022

Submitted via Website • Report

Overall Experience

Berkeley Home Care staff were extremely kind and supportive when I suddenly found myself needing help with care for my elderly mother.
Every carer who came to my mother was kind, friendly and very willing to do any job required.
The office staff were very supportive of me and understood my difficult

situation perfectly.
I would certainly use their services again should I so need.

Reply from Mina Gandhi, Business manager at Trinity Home Care - Northwood

Thank you, Helena, for your lovely review; it was always a pleasure to help you and your mum in your difficult time. The carers found mum to be a delight to care for, and it was always a pleasure to see you in the office.

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Review of
Trinity Home Care - Northwood
from Sandra S (Mother of Client) published on 7 March 2022

Submitted via Website • Report

Overall Experience

Berkeley Homes provide excellent care for my disabled daughter while she is in her own flat during the week for half an hour in the morning and an hour in the evening. The staff are very helpful, and she regards them as her friends.

Reply from Mina Gandhi, Business manager at Trinity Home Care - Northwood

Dear Sandra, our carers love to visit your daughter as they have all become good friends and are enabling her to live independently.

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Review of
Trinity Home Care - Northwood
from Mark W (Cousin of Client) published on 12 October 2021

Submitted via Website • Report

Overall Experience

Northwood nursing have been extremely polite, helpful and patient when having to provide care for an elderly lady who can, at times, be rude, obstructive and extremely independent. The team have always worked with us to ensure that she is happy and build a rapport with her.
The office team have been

extremely supportive with any issues or queries we have had.

Reply from Mina Gandhi, Business Manager at Trinity Home Care - Northwood

Dear Mark, thank you for your kind review, its good to know that our carers are extremely polite, patient and helpful. The office team are always available to support.

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Review of
Trinity Home Care - Northwood
from Nigel M (Client) published on 4 October 2021

Submitted via Website • Report

Overall Experience

I live alone and do a weekly shop. Some years ago, I felt very unwell when shopping so requested the services of Northwood Nursing. I had previously used this firm to assist me in looking after my wife at home before she went into a home. I cannot recall any instance when the carer did not come at the

agreed time. I have had the same carer all the time except for holidays, etc. They have all been very professional, friendly and efficient.

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Review of
Trinity Home Care - Northwood
from Andrew P (Son of Client) published on 4 October 2021

Submitted via Website • Report

Overall Experience

My mum first used Berkeley Northwood for in-home help in 2015 whilst recovering from a broken hip. As she is now in her late eighties and still living in her own house, I asked them this summer to provide a carer once a day for an hour for routine housework, food etc on an ongoing basis. I have found

them to be flexible, efficient and professional. They are providing me with peace of mind as I work abroad and cannot be there as often as I would like.

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Review of
Trinity Home Care - Northwood
from Sallie B (Daughter of Client) published on 28 September 2021

Submitted via Website • Report

Overall Experience

All the ladies who attend my mother are very helpful, pleasant and caring, and ensure everything runs smoothly in her home and that all her needs are met. They are more like friends to her. They think outside the box and go beyond the call of duty when needed. This makes us as a family feel secure in

the knowledge that my mother is in capable hands. If they notice anything that concerns them we are notified straightaway.

Reply from Mina Gandhi, Business manager at Trinity Home Care - Northwood

Thank you so much for your kind review, it is good to hear that our carers go above and beyond and make your family feel secure in the knowledge that Mum is in capable hands.

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Review of
Trinity Home Care - Northwood
from Helen R (Daughter of Client) published on 24 September 2021

Submitted via Website • Report

Overall Experience

We have used Berkeley Home Care - Northwood for over six years to care for my Father, who suffers from dementia. We have found the company to be organised and helpful as well as supporting us on each stage of our dementia journey since our Mother passed away. Each care provider is supported by the team

to ensure a full understanding of the care plan and the needs of our Father and will always offer the highest standard of care. They take the time to chat and engage with my Father which has really helped his mental and physical health. They also have the utmost patience with his dementia. I would recommend Berkeley Home Care - Northwood to anyone who needs an occasional few hours of care or a more permanent arrangement, like us.

Reply from Mina Gandhi, Business Manager at Trinity Home Care - Northwood

Thank you for your very kind review, we really appreciate it. We know that it is absolute pleasure for his carers to visit him and he has a fantastic rapport with him, you have always been supportive in every aspect. Thank you.

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Review of
Trinity Home Care - Northwood
from Pippa B (Daughter of Client) published on 23 September 2021

Submitted via Website • Report

Overall Experience

Northwood Homecare were professional, understanding and flexible from the start. We had 3 live-in carers over a 6-month time frame, all very different but all excellent in their own way. The administrative and “hands-on staff” were all delightful, and helped the whole family through a very difficult

time, with empathy and understanding.

Reply from Mina Gandhi, Business Manager at Trinity Home Care - Northwood

Thank you for your very kind words. We are so pleased that you found our carers delightful, empathetic and understanding, we take pride in them. We are honoured to have helped your mother, you and your family through this very difficult time. Thank you.

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Home Care Providers Owned by Trinity Homecare in London

Trinity Homecare Locations in London (4)

Trinity Homecare Reviews in London (49)

Trinity Home Care - Northwood

Trinity Home Health Winchmore Hill

Trinity Home Health Winchmore Hill

Trinity Home Health South East

Trinity Home Health South East

Trinity Home Health South East

Trinity Home Health South East

Trinity Home Health Winchmore Hill

Trinity Home Care - Northwood

Trinity Home Health Winchmore Hill

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

Trinity Home Care - Northwood

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