Home Care Provider Owned by Trinity Homecare in Suffolk

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Trinity Homecare in Suffolk

Only the locations & reviews in Suffolk for Trinity Homecare are showing below.

View the details of all 11 locations (with 257 reviews) owned by Trinity Homecare

Trinity Homecare Locations in Suffolk (1)

 

1 Home Care Provider owned by Trinity Homecare in Suffolk

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Trinity Home Health East of England

The Lilly Suite, Nowton Court Village, Nowton Road, Bury St Edmunds IP29 5LU 

9.4 7 reviews
"We are very grateful to all at Berkeley Home Health for the support they give to our father in enabling him to continue living in his own…"   Read all 7 reviews

Berkeley Home Health's Bury St Edmunds branch, located in Suffolk, stands out as one of the seven branches in the south and east of England, providing exceptional visiting care throughout the East of England and nationwide live-in care. This branch,… Read more about Trinity Home Health East of England

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Trinity Homecare Reviews in Suffolk (7)

9.2
Trinity Homecare has a Group Review Score of 9.2 (9.154) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare must have a Review Score.

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Review of

Trinity Home Health East of England

from Elizabeth O (Daughter of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all at Berkeley Home Health for the support they give to our father in enabling him to continue living in his own home. We have a regular pool of exceptional and experienced carers who are kind, compassionate and responsible, ensuring that our father is treated with warmth, dignity
and respect as if he was a member of their own family - we cannot thank them enough for the professional way in which they undertake their duties. Berkeley Home Health and their carers have been able to adapt to our father's changing circumstances as required and routinely go above and beyond. It makes our lives a lot easier knowing that he is in such good hands. We would have no hesitation in recommending Berkeley Home Health to anyone else in need of a home care service.

Reply from Karen Spry, Registered Manager at Trinity Home Health East of England

Thank you for your heartfelt review. It means so much to us that the care we provide has made a positive impact on your father's life and yours. We're proud of our carers for their kindness, compassion and professionalism, treating your father with the dignity and warmth he deserves. Adapting to our client's changing needs is at the core of what we do and we're glad it's brought you peace of mind. We truly appreciate your trust and recommendation. If there's ever more we can do to support you, please let us know. Thank you again!


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Review of

Trinity Home Health East of England

from Sophie T (Daughter of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with Berkeley managers, we knew that they were to provide our parents with the best care. Their professionalism, warmth, and attention did not go unnoticed and they continued to constantly go above and beyond to provide excellent care for the changing needs of our parents.
Having not used care companies previously, but with our parent's health deteriorating our priority was that the needs of our parents were met and we could be reassured they were looked after and cared for. Not only have Berkeley staff ensured this, but they also provided some companionship to our mum and tailored care during an extremely difficult time. Their dedicated support and care have given peace of mind to our family and we are hugely grateful for their continued involvement. Highly recommended to other families looking for a home care service.

Reply from Karen Spry, Registered Manager at Trinity Home Health East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your parents at such a difficult time. I will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team (Name: The East of England Branch Team Email: info@berkeleyhomehealth.com Position: The East of England Branch Team)


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Review of

Trinity Home Health East of England

from Janet S (Daughter of Client) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had another care company but it wasn’t very good so we went to Berkeley. All I can say is after they had been my dad smiled for the first time in a long time, he had been fully bedbathed, shaved, everything and he said it felt so nice, bless him. I can’t fault the carers who have visited, nothing
was too much trouble. They are so caring and kind in everything they do. They are tidy, well presented and don’t leave any mess. Thank you so much Berkeley Care for taking such good care of my dad.

Reply from The East of England Branch Team, The East of England Branch Team at Trinity Home Health East of England

Dear Janet, Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your father. We will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team


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Review of

Trinity Home Health East of England

from Jackie S (Sister of Client) published on 16 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Berkeley Home Health for over 4 years firstly for my older brother who has autism and learning disabilities and last year for my elderly step-father. I contacted the local manager back in December 2023 after my elderly mother had a fall and we needed help caring for her. The manager
and the admin team have been amazing and so very supportive. All the carers who come to each of the family members whether they are the regular carers for my brother and step-father or new faces we are meeting to help my mum – every single person has been kind, caring and compassionate and always goes out of their way to help and make life easier for all. I can’t thank the manager and the whole team enough for their help and support when we so desperately needed it.
I would highly recommend this agency for the care, compassion and support they give the client but also for recognising and understanding the stress and worry and giving support to the rest of the family.

Reply from Berkeley Home Health East of England, The East of England Team at Trinity Home Health East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your family. We will pass on your comments to the rest of the team.


Best Wishes,

The Berkeley Home Health Team


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Review of

Trinity Home Health East of England

from S R (Daughter of Client) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The office team understand our needs and requests. We have a regular pool of excellent experienced carers who often go beyond their remit as they are compassionate, and it's not just a job. Particularly when we go away, we are confident Mum will be well looked after.

Reply from The East of England Branch Team, The East of England Branch Team at Trinity Home Health East of England

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum is receiving and that you feel she is in good hands when you are on holiday. Best Wishes, The East of England Branch Team.


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Review of

Trinity Home Health East of England

from Bryony A (Daughter of Client) published on 4 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency helped us over a difficult time transferring from another care agency after my mother had been hospitalised and put in a care home by social services. Since we got my mother home I have been very happy with the care this agency has been providing. Whenever I require their support, they
always try their best to accommodate my mother's needs. The carers have always treated my mother very well and are patient with her dementia. They are kind and supportive of her needs whether to do with washing, eating, getting dressed or hospital/surgery appointments. The staff at the office and the carers are friendly and helpful and do their best to keep us informed of medical, supply issues etc. I would definitely recommend this agency.

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Review of

Trinity Home Health East of England

from L C (Client) published on 23 May 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive from all the staff who help me with my daily shower etc cannot be faulted. They are all efficient, polite and friendly, treating me with kindness and respect.
On the occasions it may be necessary to contact the office, I always receive the same friendly service. Thank you all very
much!

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Awards / Recognitions (0)

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