Home Care Provider Owned by Trinity Homecare in Surrey

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Trinity Homecare in Surrey

Only the locations & reviews in Surrey for Trinity Homecare are showing below.

View the details of all 11 locations (with 257 reviews) owned by Trinity Homecare

Trinity Homecare Locations in Surrey (1)

 

1 Home Care Provider owned by Trinity Homecare in Surrey

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Trinity Homecare - Worcester Park

Central House (2nd Floor), 1-15 Central Road, Worcester Park KT4 8EG 

9.7 41 reviews
"My Mum has been a client for over two years. In that time she has been looked after extremely well with morning and evening carers. We…"   Read all 41 reviews

Trinity Homecare: Compassionate Care Tailored to You Rated 'Outstanding' by the Care Quality Commission (CQC) (February 2019), Trinity Homecare is an award-winning provider of home care services, dedicated to enriching lives and empowering individuals… Read more about Trinity Homecare - Worcester Park

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Trinity Homecare Reviews in Surrey (41)

9.2
Trinity Homecare has a Group Review Score of 9.2 (9.154) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare must have a Review Score.

Overall Experience

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Review of

Trinity Homecare - Worcester Park

from J E (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a client for over two years. In that time she has been looked after extremely well with morning and evening carers. We greatly appreciated that she had the same carer 13 mornings out of 14 and just two different carers in the evening. The support from the office was immense and they
were always available should we have a query. We have nothing but praise for Trinity.

Reply from Kerry Clifton, Senior Marketing Manager at Trinity Homecare - Worcester Park

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that your mum has received the care and support she deserves over the past two years. Consistency is so important, and we're glad we could provide that with the same carers for the mornings and a trusted team in the evenings. It's wonderful to know that our office team was always available to assist as needed. Your feedback means a lot to us, and we are grateful for the opportunity to support your mum. Thank you for choosing Trinity Homecare!


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Review of

Trinity Homecare - Worcester Park

from James W (Son of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Homecare looked after my Mum in her home after she was diagnosed with Dementia. Mum was apprehensive at first at the thought of carers coming into her home but soon saw them as friends rather than carers and really enjoyed their visits. Mum is now in a care home but regularly asks how the carers
are and I would recommend Trinity Homecare to anyone who is looking for care for their older relatives.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park

Dear James, Thank you so much for taking the time to leave such a heartfelt review of Trinity Homecare. We're truly honoured to have had the opportunity to care for your mum and to hear that she came to view our carers as friends is incredibly touching. It's wonderful to know that her experience with our team brought her comfort and joy, and we're delighted to have made a positive difference during such an important time in her life. We are so pleased that she continues to think fondly of our carers - it means a lot to us to know that our care is remembered with warmth. If we can ever be of further assistance or support, please don't hesitate to reach out. Thank you once again for your kind words and recommendation - it means the world to us and our team. Warm regards ,The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from J C (Husband of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month in question we expanded and changed the pattern of attendance in an endeavour to meet the more challenging needs presented. We increased the number of daytime hours and introduced cover which served the hours from 22-00 hours to 07-00 hours. Trinity Care responded to these needs immediately
and, wherever possible, endeavoured to provide continuity of personnel. At all times the care provided was tailored to need, caring, thoughtful and compassionate. As well as the carers who attended, those who managed and administered the care were also caring, thoughtful and immediate in response. This was particularly true when matters took a more serious turn and immediate additional support was needed.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park

Here's a more concise version: Thank you for your kind and thoughtful review. We're so pleased to hear that our team was able to adapt quickly and provide tailored support to meet your loved one's needs during a challenging time. Your recognition of our carers' compassion and the office team's responsiveness means a great deal to us. Providing continuity and personalised care is central to what we do, and we're glad it made a positive difference for you and your family. If we can support you again in the future, please don't hesitate to reach out. Warm regards, The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from Margaret B (Wife of Client) published on 5 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a client of Trinity Homecare since December 2022. Overall, we have experienced a good level of service since that time. Most of the carers who provide care for my husband are kind, courteous and professional, as are senior staff.
However, both my husband and I feel that the service
we get could have been excellent if we had regular carers. We understand and accept there are times when this is not possible. However, of late we are getting told a certain carer is assigned for my husband's care, only to find it being changed at the very last minute, we find this disruptive and unacceptable.

Reply from Trinity Homecare, The Trinity Homecare Team at Trinity Homecare - Worcester Park

Thank you for taking the time to share your feedback regarding your experience with Trinity Homecare. We greatly appreciate your kind words about our carers and senior staff, and we are pleased to hear that you and your husband have found them to be kind, courteous, and professional. Your feedback is invaluable to us, and we will certainly take it into account as we strive to improve our services. Our goal is to provide the highest level of care and support, and we acknowledge that regularity in carers plays a crucial role in achieving this. Thank you for bringing this to our attention. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact your Care Manager directly. Best wishes.


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Review of

Trinity Homecare - Worcester Park

from Richard G (Son of Client) published on 26 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been looked after by Trinity Homecare for 3 visits a day since March 2023. In the first week of July, my dad’s health worsened significantly and he needed more care than normal, which came in the form of doubling up the carers at each visit and each visit taking much longer than before. During
this time, I was in almost daily contact with staff (sometimes more than once a day), my main contact, to discuss my dad’s needs and occasionally with another carer, again for the same reason. The carers that have looked after my dad since March have always been very conscientious in the care that they have given him. However, during the very difficult time, their care was absolutely fantastic and just couldn’t be faulted and I thank each and every one of them for their efforts. I would highly recommend Trinity Homecare to anyone that needs their help, in the most strongest of terms and have even said the same to one of their directors who I just, totally unexpectedly, happened to bump into.

Reply from The Trinity Homecare Team, The Trinity Homecare Team at Trinity Homecare - Worcester Park

Thank you very much for taking the time to write a review. We are so pleased to hear that you are happy with the support and care we have provided, it really means a lot to the team.
Best wishes
The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from Naomi S (Daughter of Client) published on 21 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Homecare came to the rescue of our family who after a recent bereavement and further illness, were in an extraordinarily difficult position around the care of my dad. Trinity Homecare helped to get live in care support within 48 hours and then as our needs have changed have flexed and adapted.
There is a complete feeling of trust between the family and Trinity and Dad receives excellent care from the group of lovely skilled people who work with him. Would thoroughly recommend.

Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park

Dear Naomi,
Thank you so much for taking the time to write a review. We are delighted to of been able to support you and your family and so pleased to hear that your dad is enjoying our care. We will pass on your comments to the team.
Best wishes,
The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from N F (Client) published on 13 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am paraplegic in in my 80s and Trinity Home Care have looked after me perfectly for several years. My health requires careful management, and this has not been a problem. I look forward to the support I receive for my future years.

Reply from Trinity Homecare Team, Trinity Homecare Team at Trinity Homecare - Worcester Park

Thank you for taking the time to write a review and lovely comments. We are pleased to hear that you are happy with the care you receive.
Best wishes,
The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from Anne H (Daughter of Client) published on 31 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Homecare have been caring for my mum for many months and I am very impressed with their care and attention. They are extremely professional in all matters relating to her care and medication. The carers are all very friendly and chatty to Mum which is a comfort to her. I am always notified if
Mum is unwell or they have any concerns about her. I initially chose Trinity Homecare because I had previous positive recommendations from another elderly lady that they had cared for and I am pleased to say that I am very happy that I did.

Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park

Dear Anne,
Thank you for taking the time to write a review, it is very much appreciated. We are very pleased that you have been impressed with the care and attention your Mum has received whilst in our care and with our service overall.
Best wishes.


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Review of

Trinity Homecare - Worcester Park

from Maria C (Daughter of Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Homecare have been caring for my mum for the last few months and did an excellent job. All the staff members, carers and office staff, were professional and cared. They alerted surgery and myself when necessary if they felt Mum was in danger in anyway. I could relax when the carer was there,
knowing that they helped Mum in any way they could and updating me every day electronically, which was easy to understand and use. The fact that somebody is on the end of the phone every day is also reassuring.

Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park

Many thanks for taking the time to write a review and for your positive comments. We are so pleased that you and your mum are happy with our care and that you have peace of mind that your mum is safe and secure whilst living in the comfort of her own home.
Best wishes.


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Review of

Trinity Homecare - Worcester Park

from Jane B (Daughter of Client) published on 26 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have arranged a live-in carer for my mum, and I found the process really easy. A very informative initial phone call followed by written confirmation of all the details, an assessment of my mum’s needs by the local manager, who was very helpful and then notes on the carers
available. I was able to ring our choice of carer in advance for a chat, and she proved to be excellent. She was very kind and competent, and Mum got on very well with her, and I was totally reassured that Mum would be safe and contented while I was away.

Reply from Trinity Homecare Team, Trinity Homecare Team at Trinity Homecare - Worcester Park

Hi Jane,
Many thanks for taking the time to write a review and for your positive comments. We are so pleased that you found arranging live-in care for your mum so easy and you were happy with the care and felt reassured that she would be well cared for by us.
Best wishes
The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from Naomi K (Granddaughter of Client) published on 18 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Homecare had been caring for my 101-year-old grandmother for the past two years. As a family, we couldn't have asked for better care. The staff were incredibly helpful and friendly and the level of care and compassion were the best we could hope for. The administrative side of things was also
easy to negotiate, and again, the staff were helpful and supportive.
Thank you all at Trinity!

Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park

Hi Naomi,
Thank you for taking the time to write a review and for your lovely comments. We are very pleased to hear that your grandmother has enjoyed our care and you have been happy with the level of care she has received. It is also good to know that the administrative side was easy to navigate as we do try to make it as easy as possible.
Best wishes,
The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from Lesley A (Daughter of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stage 6 Alzheimer's, she has always received the most wonderful care from her live-in care team, who treat her with the utmost dignity and respect. We have always found the support and professionalism of the office excellent, which at this very difficult time is very reassuring.

Reply from Julie Flatt, Marketing Manager at Trinity Homecare - Worcester Park

Thank you for taking the time to write a review, we are so pleased that you are happy with the care your mum is receiving.
Best wishes,
Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from Dilys B (Client) published on 3 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers were good but like the clients are treated very poorly and not supported by the office managers, who were rude, had no empathy, frequently lied and were bullies. Although I had proof of my complaints nobody, however high I went to, wanted to know. So until someone wants to know things won’t
change. Shame because when I first joined Trinity they were great but since they changed by takeover about two years ago things from the Worcester Park branch have deteriorated.

Reply from The Trinity Homecare Team, The Trinity Homecare Team at Trinity Homecare - Worcester Park

Many thanks for taking the time to write a review. We am sorry to hear of your experience with us. Having looked into your comments, we understand that the issues raised were investigated and the outcome discussed with you.
If you would like to discuss anything further please contact your Care Manager.


Best wishes
The Trinity Homecare Team


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Review of

Trinity Homecare - Worcester Park

from Stephen D (Power of Attorney of Client) published on 10 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the care and attention given to my relative, who is delighted with the service provided by the carer she regularly sees and feels that she is always treated respectably. The backup support team are professional and prompt when attending to any enquiries, and it is always
a pleasure dealing with their staff who are consistently courteous and friendly. Very pleased to have chosen this company to provide support to our relative and friend.

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Review of

Trinity Homecare - Worcester Park

from G C (Daughter of Client) published on 24 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Trinity admin on intro, to be excellent. Review and assessment, very good. The care, once established, was superb. The carers, who cared for my father, were empathetic, kind and generous with themselves and their time. I highly commend them and thank them.

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Review of

Trinity Homecare - Worcester Park

from J S (Daughter of Client) published on 11 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the group of carers for my Mum to be of the highest quality, who over time have fully understood my mum's needs. We are impressed with the team leader and senior carer, in particular their daily monitoring of the carers' reports. Additionally, we have found the guidance given around my
Mum's care to be invaluable.

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Review of

Trinity Homecare - Worcester Park

from I G (Client) assisted by family/friend published on 30 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are sympathetic to my situation and attend to all of my needs most willingly.

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Review of

Trinity Homecare - Worcester Park

from L H (Daughter of Client) published on 28 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very happy with the carers. I have found Trinity to be professional well organised, caring, helpful & good communicators.

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Review of

Trinity Homecare - Worcester Park

from David B (Son of Client) published on 20 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother lives independently in her own house, but there are now things which she needs help with. The main area of support and assistance provided by the Trinity carers is with showering safety. This has been hugely successful, and all the carers who have visited my mother these last three
months or so have shown kindness, compassion, patience and friendliness. I cannot praise them highly enough!

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Review of

Trinity Homecare - Worcester Park

from V K (Daughter of Client) published on 19 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are extremely kind and supportive of all my mother's needs. I find the app which tells me times, visits and a little info as to what happens at visits absolutely brilliant. The two ladies are very helpful in making sure the girls care for all Mums needs. One particular carer has
done over and above what is expected for Mum, especially during all the lockdowns. One lady is unfortunately leaving, but for those who had the pleasure of having, she sets the bar for other carers.

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