Home Care Providers Owned by Highland Ornate Ltd

Reply from ornate hc, Care Coordinator at Ornate Healthcare Services

Hello Sir, It is very unfortunate to get such feedback from you about the care we delivered. We supported your dad since 2023 and had cared for him irrespective of the challenges. The aggression the carers had faced over the years and how we ensure to accomodate this to the extent that the social service made assessment for double up care just for the safety of the staff, which i believe you were aware of. No carer should be abused, or have things thrown at them trying to do their job. He was verbally and physically aggressive towards the carers, throwing his zimmer frame at them and saying he will kill them if they go near him. Its unfortunate you feel the way you did, but it would have been better if you also wrote that family took over at some point and couldnt support him, the family requested Ornate to come back and we cared for him with respect and accomodated him until the last day. As a business, we will keep doing our best to support the clients to the best of our ability.

Reply from Ornate HC, Knowsley Team at Ornate Healthcare Services

Hi Garry, it is a shame you felt this way about the service we provided to you. We have supported you since Dec 2022 and we believed we had a good working relationship with you. We understand that having new staff could be challenging, but due to the nature of the job, people leave or change roles and as such we need to recruit and train new competent staff. All our carers are trained and competent carers. We acknowledge that some of the carers are foreign nationals, but that does not define their competency and ability to do the Job. We wish you all the best and we will continue to improve, taking all feedback into consideration.