Mayfair Homecare Ltd in Hampshire | 4 Home Care Providers

Review of
Mayfair Homecare - Portsmouth
from J H (Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience

I have been a service user with Mayfair now since January 2024. Ever since then, I have felt my confidence grow and also become a better version of myself. The carers are always polite, helpful and friendly, completing all the tasks I need with high competence, and have absolutely changed my life for

the better. Being a part of Mayfair has allowed me to feel cared for and supported, but also allowed me to gain some independence for myself, and for that I am completely grateful. Office Staff are brilliant and thoughtful, always positive over the phone and lovely to speak to.

Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - Portsmouth

Thank you for your kind words. We will pass this on to your team and I know our carers love supporting you too.

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Review of
Mayfair Homecare - Portsmouth
from Tina W (Daughter of Client) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Has greatly improved since two carers have been on the team, feel like I'm listened to. It's very important for me that my mum is in great hands as I'm not in the best of health and cannot be available 24/7.

Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - Portsmouth

Thank you for your kind words, we are glad things have improved and that you feel you are listened to, we do try our best to improve for every client. Thank you again for your time in completing this review.

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Review of
Mayfair Homecare - Portsmouth
from Tracey T (Wife of Client) published on 26 February 2024

Submitted via Website • Report

Overall Experience

Mayfair Care are the best, they are always on time always wear their uniforms, interface themselves and do the jobs they are meant to do and if we have any trouble the office staff do their best to sort it out so Mayfair care is brilliant.

Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - Portsmouth

Thank you for your kind words and ongoing support.

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Review of
Mayfair Homecare - Farnborough
from Paulette D (Daughter of Client) published on 9 August 2023

Submitted via Website • Report

Overall Experience

What a lovely caring group of carers this company provide. My 93-year-old mum adores all of them; they are such nice girls. I just wish I could keep them all for myself, so thank you.

Reply from Jennifer Boyce, Care Service Director at Mayfair Homecare - Farnborough

Hello,
Thank you for your very kind words. We are pleased to hear you are so thrilled with the service your mother receives. We are pleased to be able to support her. We will be sure to share this with our staff and share our gratitude to them.

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Review of
Mayfair Homecare - Portsmouth
from Mark W (Son of Client) published on 20 November 2020

Submitted via Website • Report

Overall Experience

Management is extremely poor. Carers seem under extreme time constraints so fail to complete tasks, rarely turn up on time (if at all) and neglect vital care issues. Managers promise to address problems but don't, they pay lip service only, promising to rectify problems but failing to. We used Mayfair

for many years fearing that there were worse care providers out there however eventually the service was so poor and managers were simply telling lies when replying to complaints, therefore, we ended the arrangement for them to provide care to our family. This was the best thing we ever did as the care we received from Mayfair versus the care we now receive from the company we swapped to is incomparable. We now realise just how poor Mayfair are as a care provider. We'd suggest anyone considering Mayfair to look elsewhere, they are an extremely poorly run company.

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Review of
Mayfair Homecare - Basingstoke
from Jan L (Daughter of Client) published on 23 June 2020

Submitted via Website • Report

Overall Experience

Thank you to everybody involved in the care of our Mum, who sadly passed away on June 15th, 2020.
Your care was amazing, everybody involved with Mum's care went above and beyond the call of duty.
Neither my brother nor I lived locally to our Mum, but we had no worries that she would receive all

the care she needed. If a GP was needed this was sorted, and we were always kept informed of any health issue Mum had. Mum loved having you all look after her, and my brother and I can't thank you enough for all the care and kindnesses you showed our Mum. We will never forget you all.
We would have no hesitation in recommending Mayfair Homecare and also they provide a first-class cleaning and shopping service.

Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you for your kind words; your mum will be greatly missed by all staff. It was our pleasure to help and support such a lovely kind lady. Please stay in touch.

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Review of
Mayfair Homecare - Portsmouth
from Brian Douglas C (Husband of Client) published on 23 April 2020

Submitted via Website • Report

Overall Experience

I cannot recommend this organisation highly enough. They cared for my wife for 12 months during 2018 - 2019 and they could not have treated her any better. Each and every one of them, male, female, young and not so young, treated her as if she was their own mother. The compassion which flowed from them

during the whole period of care was overwhelming, I didn't realise that such feelings still existed in this hard world today. Some of their staff even came and paid their respects at her funeral and expressed the condolences of every one of their colleagues.
If you want excellent care for yourself or a loved one the Mayfair Homecare is the place to go.

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Review of
Mayfair Homecare - Basingstoke
from Sheila W (Grandson of Client) published on 12 June 2017

Submitted via Website • Report

Overall Experience

I really can't thank the Basingstoke branch of Mayfair enough for all the help they have given me over the past 2+ years looking after my 94 year old parents (one of whom suffered from mild dementia) firstly with 3 visits a day and a weekly cleaner and later with 24/7 live in care.
The care they

have given them has been amazing, nothing has been too much trouble. I was concerned when I first took on carers as you hear such awful stories and popped in randomly to check on them and they have always been right up to the mark and I have never had any cause for complaint at all. All the carers have become extended family and are genuinely interested in my parents' welfare.
The office has always been there to help out with any queries or problems and has never let me down.
As you can imagine, having my parents so well cared for in their own home has taken a great weight off our family's shoulders and I would gladly recommend Basingstoke Mayfair to anyone who needs any form of care.

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Home Care Providers Owned by Mayfair Homecare Ltd in Hampshire

Mayfair Homecare Ltd Locations in Hampshire (4)

Mayfair Homecare Ltd Reviews in Hampshire (8)

Reviews Posted for members of Mayfair Homecare Ltd

Mayfair Homecare - Portsmouth

Mayfair Homecare - Portsmouth

Mayfair Homecare - Portsmouth

Mayfair Homecare - Farnborough

Mayfair Homecare - Portsmouth

Mayfair Homecare - Basingstoke

Mayfair Homecare - Portsmouth

Mayfair Homecare - Basingstoke

Awards / Recognitions (0)

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