Home Care Providers Owned by Acacia Homecare Ltd

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Acacia Homecare Ltd

Acacia Homecare Ltd Locations (3)

 

3 Home Care Providers owned by Acacia Homecare Ltd

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Acacia Homecare Berkshire

Arena Business Centre, 100 Berkshire Place, Winnersh, Wokingham RG41 5RD 

10 17 reviews
"I can't thank the manager and her team for stepping in so quickly and efficiently when my mother-in-law had a nasty fall over Christmas and…"   Read all 17 reviews

At Acacia Homecare Berkshire, the team offers a wide range of services from Domiciliary Care all the way to Complex Care. They take pride in tailor-making Person-Centred care packages to all customers in order to ensure the care they receive is of the… Read more about Acacia Homecare Berkshire

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Acacia Homecare Stockport & Manchester

First Floor, Block A, Hilton House, Lord Street, Stockport SK1 3NA 

9.8 22 reviews
"Everyone who has helped our dad with the care he needs, has done so with genuine compassion and care. When we call the office, nothing is…"   Read all 22 reviews

At Acacia Homecare, they are here to keep you as independent as possible at home with the personalised support you may require. They cover Stockport and surrounding areas. Visits from 30 minutes through to live in care. From housekeeping to support… Read more about Acacia Homecare Stockport & Manchester

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Acacia Homecare NW Surrey

Pod Business Centre, Harris Way, Windmill Road, Sunbury-on-Thames TW16 7EL 

9.4 19 reviews
"Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a…"   Read all 19 reviews

Hello and welcome to Acacia Homecare, an award-winning domiciliary care organisation that provides care to people within their own homes. Services include companionship, personal care, medication assistance, meal preparations, shopping assistance,… Read more about Acacia Homecare NW Surrey

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Acacia Homecare Ltd Reviews (58)

9.7
Acacia Homecare Ltd has a Group Review Score of 9.7 (9.738) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Acacia Homecare Ltd must have a Review Score.

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Review of

Acacia Homecare Stockport & Manchester

from Steph W (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who has helped our dad with the care he needs, has done so with genuine compassion and care. When we call the office, nothing is too much trouble and they sort out whatever we need very quickly. All of the other carers have been wonderful and our dad has really enjoyed their company. We even
needed 24 hour live in care are one point, and the carer who did this went above and beyond. We will always be very grateful to her. It's a really great company and I'm so pleased we found them to help our dad, who deserves the best care. Thank you to everyone at Acacia.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, its really good to hear how well your Dad has been cared for!


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Review of

Acacia Homecare Berkshire

from Louise T (Daughter-in-law of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and her team for stepping in so quickly and efficiently when my mother-in-law had a nasty fall over Christmas and needed extra care. Everyone I've met from Acacia has been so kind, patient and professional with my mother-in-law (and me!).
Mum-in-law has two calls per day,
assisting with her morning routine, personal care and making her a light meal at teatime. The lovely ladies always put her needs and wishes first, asking what she would like for breakfast, what she would like to wear that day, if she needed anything to be done.
Most importantly for us as a family is that we know she is receiving the very best care and know that we can reach out to the managers if we need any guidance or advice regarding her health or ongoing care.
Thank you all, for all you do!

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Louise, it was so nice to read your review; thank you for taking the time to write this. We are honoured to be of service your lovely Mum-in-law, the family and yourself. We are glad that you have had such a lovely, positive experience with us in a relatively short amount of time. We are all very passionate about what we do; we pride ourselves on giving the highest level of care, and simply just care about all of our wonderful customers, their families and our amazing staff. Kindest Regards.


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Review of

Acacia Homecare Berkshire

from Roya T (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were very fortunate to find Acacia Homecare for my elderly father. We had become acquainted with the diligent carer from this agency who supports my parents' neighbour. When it was time to seriously consider care for my father, I contacted the Agency Director to make an enquiry. She responded
so promptly and was very efficient in her communication. I was taken by her kind and personable manner.
The assessment for my father was arranged timely, entailing a visit from director and her care manager. The form to complete was extremely thorough and cohesive in its questions. At the visit, both Vicky and Nelly had a familial nature and were very respectful, kind and patient with both of my parents. I was impressed by their holistic approach and focus on rehabilitation for my father. Both of them are very professional and kept me in the picture. They are a 'care company who genuinely cares', values their customers and is part of their family.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Roya, "thank you" for writing such a heartfelt review; we take great joy in helping to make a difference in the lives of others. We are a heart-centered care company and are so grateful that you have seen and experienced from the offset how much we truly care. We look forward to supporting and caring for your parents who are absolutely lovely. Kindest Regards.


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Review of

Acacia Homecare Berkshire

from K S (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would happily recommend Acacia Care to anyone looking for care for their loved ones. They have been caring for Mum since June 2024 (6 months). We had a few teething problems with Mum struggling to get used to a carer, but the manager and her team were very calm and patient and understanding and we
have worked together to find suitable solutions for Mum. Mum now looks forward to her visits from the carers. Communication from the team is really good and they are very responsive.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for your lovely review; we absolutely adore Mum, it is a pleasure to be of service to Mum and the family. Wishing you all a very Merry Christmas and a Happy New Year! Kindest Regards.


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Review of

Acacia Homecare NW Surrey

from S A (Daughter of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a very daunting transition into 'care' very manageable, primarily for my mother, but also for my father and myself.
I couldn't be more happy with their approach to
care, their app which keeps me up to date and their review process.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your lovely review. We are so pleased you have been happy with the service so far and extremely proud of our team who have made the process of starting your mother's care that much easier for all of you. Kind regards Acacia Homecare.


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Review of

Acacia Homecare Berkshire

from Antonia P (Daughter of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can wholeheartedly recommend Acacia Homecare. They have cared for Mum for 5 months and supported our Dad. We selected Acacia Homecare because they responded fast, were flexible with Dad's desire to be part of the care and supported the family during the emotional rollercoaster as Mum gradually deteriorated.
The team provided Mum with care three times a day, 7 days a week, with two carers.
The team are skilled experts in personal care and managed the range of emotions we experienced during our journey. They made it possible for Mum to be respected and heard despite the scale of the personal interventions. They are practical and patient, with good communication suggesting options to improve Mum's life. They are reliable - their communication was prompt and effective.
This has been a very difficult time for the family and Acacia Homecare has been a consistent force for good through that time. We are thankful for their love and attention.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Antonio, thank you for your kind words; on behalf of the whole team/family at Acacia Homecare Berkshire, we were completely honoured to be of service to your lovely Mum, Dad and family. Sending love to you all. Kindest Regards.


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Review of

Acacia Homecare NW Surrey

from C E (Daughter of Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Acacia team are exceptional: caring, professional and a pleasure to work with. They are very thorough and totally committed to doing the best for their clients. They work in partnerships with families - keeping us in touch through twice-daily online updates, and additional emails and calls when
required. They are accommodating, flexible and proactive. We rest assured that Mum is safe and happy in their care.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your thoughtful words and for sharing your experience with our team at Acacia Homecare. We're thrilled to hear that our dedication and approach have made a positive difference for both you and your mum. Building a partnership with families like yours is incredibly important to us, we're glad that our updates and communication have given you peace of mind. It's an honour to care for your mum, we're committed to continuing to provide the support and care she deserves. Thank you.


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Review of

Acacia Homecare NW Surrey

from L S (Client) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Acacia Homecare now for about 8 months and found them to be very good. The care is very good and I am treated with dignity. All carers are very friendly and helpful.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for sharing your experience with us! We're delighted to hear that you feel well cared for and treated with the dignity you deserve. It's wonderful to know our team's friendliness and dedication have made a positive difference for you. We're committed to providing compassionate, respectful care and will continue to be here to support you every step of the way. Thank you for trusting us as part of your care journey!


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Review of

Acacia Homecare NW Surrey

from S S (Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Annoying that the carers cannot help me to my feet if I fall.
Annyong that I have little control over exactly which carers turn up.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

We are truly sorry to hear that you are not satisfied with certain aspects of our service, and your concerns are important to us. Regarding falls, in compliance with CQC and health and safety regulations, we are not permitted to physically assist with lifting for your safety. However, our staff will remain with you, offer comfort, and wait for emergency services to ensure you are raised safely. We understand your frustration with rotas. We aim to provide consistency with a small but familiar group, though schedules may vary. You can always check your rota in real-time through our free customer app. As a valued customer for three years, we have made efforts to go beyond our obligations, such as pre-funding your weekly shopping. We sincerely hope that these efforts have contributed to your well-being. Please know that we are always here to support you and we encourage you to reach out so we can continue to meet your needs. Thank you for your continued trust in us.


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Review of

Acacia Homecare NW Surrey

from S W (Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company provides a realistic and efficient service.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for your review. We are so pleased to hear you are happy with our service.


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Review of

Acacia Homecare NW Surrey

from Brian B (Husband of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since entering into your system we enjoy your staff in all their duties.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for your kind words. We are pleased to hear you are happy with our service.


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Review of

Acacia Homecare NW Surrey

from J O (Husband of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service.

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Review of

Acacia Homecare Berkshire

from K M (Son of Client) published on 27 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Care has just completed its first week providing 1 hour a day of morning personal care for my elderly mother.
They arrive on pre-agreed time and the 2 ladies who alternate days have both been good with the care they are providing respectful, kind, and friendly in the house and ensure my mother's
needs are attended to whilst they are here.
This also allows me to go out for a walk for an hour as a break from my role as a live-in carer.
I would definitely recommend Acacia Care.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for sharing your valuable feedback which we will share with our lovely staff. We are grateful for your review which may help other families looking for care and support for their loved one(s). We look forward to being of continued service to your Mother, family, and yourself. Kindest Regards.


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Review of

Acacia Homecare Stockport & Manchester

from Michele W (Daughter of Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service Acacia has provided. They are always on time and have provided an excellent level of care for my mum. We would not hesitate to recommend them.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your lovely review. We are very pleased to hear how well we are looking after your Mum!


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Review of

Acacia Homecare Stockport & Manchester

from P F (Client) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service and lovely carers. The only problem couldn't always keep to time within 15 minutes. It would have helped for me to have a phone call, instead of me ringing the office. I realise some calls take longer.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review and we will look at your constructive feedback regarding the times and communication. Kind Regards.


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Review of

Acacia Homecare Stockport & Manchester

from M C (Wife of Client) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from this company for nearly six years. They are a very caring company and everyone does their best to meet our needs. Any problems are quickly dealt with, the management is very approachable. The carers do their work with patience and good humour.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, we are very pleased to hear how happy you are!


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Review of

Acacia Homecare Berkshire

from P G (Wife of Client) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Original meeting with Acacia to discuss husband's needs. Very professional, friendly and informative, we both felt at ease and could see lots of notes being taken to ensure they had full knowledge of our situation/care needed.
New carer brought to the home with the manager to introduce her to us both.
The carer was very kind, considerate and quickly made friends with my husband. Very unusual for a first meeting.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

We really appreciate you taking the time to share such valuable feedback and kind words. It has been an absolute honour and pleasure to be of service to your husband and yourself, and seeing the difference that has been made in a short amount of time. Kindest Regards


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Review of

Acacia Homecare Stockport & Manchester

from Christine M (Daughter of Client) published on 9 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Home Care have been looking after our dad who has dementia for a few weeks of June and July up to now. What an amazing group of people. Office staff are caring and efficient and are really very helpful, nothing is too much trouble. The carers are some of the most lovely and caring people we have
ever met. They talk to Dad, laugh with him, make him feel so comfortable, and talk to us and help us in so many ways. We feel like so much pressure has been taken off our shoulders when they are at the house.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, it is good to hear how great the team has been!


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Review of

Acacia Homecare Berkshire

from Sally A (Daughter of Client) published on 25 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia provides twice daily care to my elderly mother who has dementia. The staff are all so kind and compassionate to mum and work tirelessly to meet her needs. They arrived at times booked, which was important to mum and they stayed for the duration of the call, giving mum the time and care she needs.
We have used other care companies, but Acacia is brilliant, can't recommend them enough.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for taking the time to complete this wonderful review. We absolutely love caring for Mum who has a great team supporting her, thank you for giving us an opportunity to be of service to Mum; the family and yourself. Kindest Regards


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Review of

Acacia Homecare Berkshire

from Emma S (Daughter of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Homecare have provided exceptional service, caring for my dear mum at home until she passed away in Feb 2024 and immediately stepping in to look after my father, who is what you might call a ‘reluctant client’ (I’m happy to say that he is now a convert to having some support in the home and he
looks forward to each visit).
The team behind the scenes in the office are always there for you should you need them - their reaction to any request - large or small - is always immediate and professional, but there is enormous empathy there and you are always treated in a friendly way.
Having used other care companies in the area over the past 5 years, Acacia really are offering the gold standard in ‘at home care’ and I cannot recommend them highly enough.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for taking the time to write a beautiful heartfelt review; it has honestly been a real pleasure to be of service to your wonderful parents and yourself. We are extremely passionate about what we do, all the team and myself will always go an extra mile to deliver the highest standards of care. Once again, thank you for your kind words which are much appreciated; always wishing you the very best. Kindest Regards


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Awards / Recognitions (1)

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Frequently Asked Questions about Acacia Homecare Ltd

How many Agencies does Acacia Homecare Ltd own?

Acacia Homecare Ltd own 3 Agencies.

Which Acacia Homecare Ltd Agencies have the highest review score?

Acacia Homecare Berkshire, Acacia Homecare Stockport & Manchester & Acacia Homecare NW Surrey have the highest review score.
Acacia Homecare Ltd in Berkshire Acacia Homecare Ltd in Greater Manchester Acacia Homecare Ltd in Surrey

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acacia Homecare Ltd to verify any information. View our terms and conditions. Acacia Homecare Ltd has a Platinum Service – more info.