Home Care Providers Owned by Home Care Assist

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Care Assist
Home Care Assist, based in Stoke-On-Trent, offers care to people aged 65+, those with dementia and other care needs in the comfort of their own homes.

Personal care such as help with going to toilet, washing, getting in and out of bed and dressed, as well as assistance to travel to appointments, and companionship are just some of the home care services offered.

Care staff treat people with respect, empathy and dignity at all times.

Staff complete a detailed recruitment process and receive full training in order to deliver excellent care to people.

Home Care Assist Locations (2)

 

2 Home Care Providers owned by Home Care Assist

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Home Care Assist Stoke

19 Park Lane, Fenton, Stoke-on-Trent ST4 3JP 

9.3 20 reviews
"My husband died in January, he had been taken ill in November and didn't really recover properly, until November 24 he was at home and had…"   Read all 20 reviews

Home Care Assist believes that everyone should be empowered to live their lives as they wish; this may include the right to remain living in their own home while receiving the support they require to live a fulfilling and active life. Whatever a client… Read more about Home Care Assist Stoke

  • Care Provided
  • Older Person Care
  • Dementia
Home Care Assist Stafford

19 Park Lane, Fenton, Stoke-on-Trent ST4 3JP 

8.5 2 reviews
"All staff very friendly and caring, very professional and attend on care times agreed. Regular review and visits by management keeps all…"   Read all 2 reviews

Home Care Assist believes that everyone should be empowered to live their lives as they wish; this may include the right to remain living in their own home while receiving the support they require to live a fulfilling and active life. Whatever a client… Read more about Home Care Assist Stafford

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Home Care Assist Reviews (22)

8.9
Home Care Assist has a Group Review Score of 8.9 (8.917) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Care Assist must have a Review Score.

Overall Experience

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Review of

Home Care Assist Stoke

from P B (Wife of Client) published on 18 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died in January, he had been taken ill in November and didn't really recover properly, until November 24 he was at home and had the carers from this company, helping him to dress and wash and general health and safety. This meant that for the last two years of his life, he was able to live
in his own home with the help of the very excellent men and women of the company, always on time and not only did they help my husband but they were kind and generous in there time to listen to my worry's. I would like to thank them all and personally recommend them to anyone who needs that extra help.

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Review of

Home Care Assist Stoke

from B P (Client) assisted by family/friend published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care visitors are professional, friednly and always look out for my best interest, calling my family for advice or to get help for me if needed. I enjoy having a chat with my carers and they always make sure that I have drinks at hand and a meal of my choice even when I'm not hungry, they make something
for me to eat for when I am feeling hungry. They check that my windows and doors are locked in the evening and reassure me that I am safe.

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Review of

Home Care Assist Stoke

from J S (Client) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care. Girls do a wonderful job.

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Review of

Home Care Assist Stoke

from D L (Wife of Client) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and friendly. Office staff are always happy to sort and solve problems very quickly.

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Review of

Home Care Assist Stoke

from L D (Daughter of Client) published on 11 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Assist. All care workers have been polite, and professional and treated mum with patience, and respect and ensure that she keeps her dignity and independence at all times. The company always listens and provides follow-up with any questions and points raised to do with mum's care. Very polite
and professional care team at all levels. Thank you.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your review, it's a pleasure looking after your mom. Please feel free to contact us if you ever need anything in the future.


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Review of

Home Care Assist Stafford

from Linda M (Client) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my review and have no complaints.

Reply from Peter Rolls, Director at Home Care Assist Stafford

Thank you Linda for taking the time to leave us a review, I will pass it on to the team.


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Review of

Home Care Assist Stafford

from J S (Son of Client) published on 17 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and caring, very professional and attend on care times agreed.
Regular review and visits by management keeps all updated to caring requirements. When contacting the office someone will answer or return your call as soon as possible.

Reply from Peter Rolls, Director at Home Care Assist Stafford

Thank you so much for your review, I will pass your comments to the team.


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Review of

Home Care Assist Stoke

from N R (Daughter of Client) published on 12 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Assist has ensured my mother is in the best hands throughout the care visits she has daily.
The personal touch and ongoing contact with the company is more than we have experienced previously. My mother looks forward to her calls as the carers go above and beyond and provides not only care
but also companionship throughout the day.
As a family, our minds have been put at rest knowing Home Care Assist is providing the care my mother needs.


For anyone who needs support for their parents I can’t recommended this company enough. You won’t be disappointed and feel completely at rest knowing they provide a professional, compassionate and sympathetic service catering for all needs that may be needed.


Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your amazing review, It's our pleasure to look after your mother.


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Review of

Home Care Assist Stoke

from Peter J (Grandson of Client) published on 22 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company. Looked after my grandad and always gave him outstanding care. No job was too big for them. Carers were always polite and treated my grandad with lots of respect. I will always recommend to anybody looking for home care.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you, Peter, for your review. It's a pleasure to look after your grandad.


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Review of

Home Care Assist Stoke

from Sydeny F (Client) published on 11 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service provided.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Glad you are happy with the service. If there is anything else please let us know.


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Review of

Home Care Assist Stoke

from Edith S (Client) published on 11 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly, they're always there to help me clean and tidy.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, always here if you need anything else.


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Review of

Home Care Assist Stoke

from Kathleen B (Client) published on 11 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My girls are great.
My girls get me up in the mornings, help me take my tablets. Give me my breakfast and help all day.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Glad you love your girls, always here if you need anything else.


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Review of

Home Care Assist Stoke

from Leslie B (Client) published on 7 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service you provide.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, Leslie. Glad you are happy with the service. Let us know if there is anything else we can do to help.


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Review of

Home Care Assist Stoke

from Carole H (Niece of Client) published on 23 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Opportunity to discuss needs and things we are concerned about.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your feedback, it's greatly appreciated.


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Review of

Home Care Assist Stoke

from O M (Client) published on 10 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided us excellent and I would recommend Home Care Assist Stoke to my family and friends. No problem too big or small. Staff very friendly and well trained.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, we're glad the service is excellent and you're receiving the care you deserve. We fully appreciate the time you have taken to give us a review and wish you the very best.


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Review of

Home Care Assist Stoke

from Margaret W (Daughter of Client) published on 28 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the care and the staff.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for taking the time to review our service. It is always great to receive positive feedback and I will ensure all feedback is passed to your care team.


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Review of

Home Care Assist Stoke

from Kim M (Daughter of Client) published on 1 September 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To the team of lovely ladies who looked after our precious Mum. What a fantastic job you did. The love, care, and support you not only showed to Mum but to the family. We will never forget what you did. You showed Mum dignity and respect and allowed us to keep our promise to keep her in her home. You
allowed me to be Mum's daughter and not a carer. Thank you.

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Review of

Home Care Assist Stoke

from M H (Client) published on 14 May 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carer (I prefer to use the term life improver) as that is what she has always done, and still does for nearly 8 months now, has greatly improved the quality of my life, and makes every v visit day worth looking forward to. I only wish I could afford more of her time, nothing has ever been too much
or too little for her to help with.

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Review of

Home Care Assist Stoke

from P J (Daughter of Client) published on 13 May 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Assist looked after my mother until she sadly passed away. We have had several care providers prior, with not much luck. They were superb, very professional, kind and caring to my mum in her final days. I feel she has a good death with dignity and respect, many thanks to all of them involved.

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Review of

Home Care Assist Stoke

from G H (Husband of Client) published on 30 April 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been 100% pleased and satisfied with the care that my wife has received. The carers have been professional, competent and cheerful, and taken great pains to engage in an 'upbeat' manner with both my wife and myself. Their support and 'caring' approach has helped me to cope in a very difficult
situation. Well done! My grateful thanks to all concerned!

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Care Assist

How many Agencies does Home Care Assist own?

Home Care Assist own 2 Agencies.

Which Home Care Assist Agencies have the highest review score?

Home Care Assist Stoke & Home Care Assist Stafford have the highest review score.
Home Care Assist in Staffordshire

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