Home Care Providers Owned by Caring Connections Ltd

  • Home Care Providers Owned by Caring Connections Ltd

Caring Connections Ltd Locations (4)

 

4 Home Care Providers owned by Caring Connections Ltd

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Caring Connections Ellesmere Port

47, Hamilton Square, Birkenhead, Birkenhead CH41 5AR 

  • Care Provided
  • Older Person Care
  • Dementia
Caring Connections Wigan

1A Pier House, Wallgate, Wigan WN3 4AL 

8.0 7 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Caring Connections - Warrington

Office 3, Dallam Court, 120 Dallam Lane, Warrington WA2 7LT 

1.8 1 review
  • Care Provided
  • Older Person Care
  • Dementia
Caring Connections

Unit 15, Ashcroft Road, Knowsley Industrial Park, Liverpool L33 7TW 

4 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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Alcedo Care
CHD Care at Home - North Surrey, Chertsey
CHD Living Ltd

Caring Connections Ltd Reviews (12)

Reviews Posted for members of Caring Connections Ltd

Overall Experience

  • 6
  • 2
  • 0
  • 1
  • 3

Date Published

12
1
5
5
7
Review of

Caring Connections Wigan

from Pamela R (Wife of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.

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Review of

Caring Connections Wigan

from M W (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.

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Review of

Caring Connections Wigan

from A W (Daughter-in-law of Client) published on 10 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they,
along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.

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Review of

Caring Connections - Warrington

from H P (Grandson of Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Firstly, a lot of the carers who work here are lovely. However, unfortunately, the company itself is disorganised, poorly managed and shows a significant a lack of consideration for their clients who are vulnerable. Care staff would always be running late, not the carers fault, as they said they had
calls overlapping - then they would be rushing to get to the next call asap. There was zero communication from the office when times of calls were changed or carers were running late, it wasn't unusual for carers to turn up 2 hours later than the visit should be and there was a couple of occasions where nobody arrived at all. Carers said that tasks and medication listed on the app would repeatedly be incomplete or incorrect so the staff who turned up wouldn't know what needed to be done. There was 2 occasions where the key safe was left open/unlocked with the key inside. Unfortunately, I would not be able to recommend Caring Connections Warrington to others.

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Review of

Caring Connections Wigan

from Malcolm C (Husband of Client) published on 25 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.

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Review of

Caring Connections

from P H (Client) published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and helpful.

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Review of

Caring Connections Wigan

from Sidney G (Husband of Client) published on 28 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi
We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent.
The care and attention that my wife is getting is first class.
The carers are all very polite, helpful and very efficient in their daily duties.
I cannot praise
them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease.
I would very strongly recommend Caring Connections Wigan 100%

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Review of

Caring Connections Wigan

from G T (Daughter of Client) published on 19 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times,
he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.

Reply from Paul Growney, CEO at Caring Connections Wigan

Hi, I am so sorry for the above issues however I need to address them on our behalf. In regards to the 24hr no care, one of carers did attend on both occasions however nobody was in the property at the time and there was no key safe nor any answer from next of kin contacted. This was taken from our carer reports and documented on systems. I am aware on Easter weekend there was an issue with call times being close and all of these issues were rectified by the office, this being due to high levels of staff sickness at the time. We have not had any report of the phone issues however as you have now raised it we will look into this, also the office and on call is always available if phones are inaccessible.
I am sorry again for your experience however I must say all the issues have been addressed by the team. Your father's care is our utmost priority and any issues will also be rectified on the day where possible.


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Review of

Caring Connections Wigan

from Louisa J (Mother of Client) published on 3 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my
daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.

Reply from Paul Growney, CEO at Caring Connections Wigan

We are so sorry you feel this way and there have been issues regarding the service provided to your daughter. As a care charity your daughter's wellbeing is our utmost priority and I believe about some of the issues you mention such as ‘overdosing’ this was not with our organisation and is an allegation to the company who provided your daughter's care prior to April 4th.
As you know, there is an ongoing concern issue within your daughter’s call relating to an individual who has been within your daughter’s property whilst our carers attend the call. Our priority is the safety of your daughter and the safety of our carers which has been raised to yourself. We have spoken on the phone and a member of the team has also spoken with your daughter.
Our carers have a fond relationship with your daughter and want to provide the best service possible.


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Review of

Caring Connections

from Jane G (Mother of Client) published on 31 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Connections have provided care for my son for a number of years now. My son thoroughly looks forward to seeing them and he has formed a marvellous friendship with a small number of the staff. He looks upon them as his best friends and relies on them to brighten his day. He cares about them as
much as they care about him. This bond they have formed is very special and one that cannot be broken. Staff are very caring and understanding about his needs. Whenever possible staff go out of their way to help him and provide a high level of service for him. Whenever asked to do something staff do it without question. The service that the office staff provide is also very good. If ever I need a call time changing or need assistance with something they are always willing to help. Thank you for taking good care of my son.

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Review of

Caring Connections

from Trevor W (Son of Client) published on 21 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were reliable. Always treated with dignity. Polite and professional and ensured a personally tailored service was given. Staff are honest and trustworthy. The personal security of my mum and her possessions were never in doubt. Thank you.

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Review of

Caring Connections

from C G (Niece of Client) published on 21 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care in general is very good and the carers themselves are very nice with some giving exceptional care. Some concerns over carers not sticking to the timetable and coming exceptionally early for the evening calls. Some concerns (reported to the office) about carers entering the premises when the client
is not at home, even though this had been reported to the on-call number.

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Awards / Recognitions (0)

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Frequently Asked Questions about Caring Connections Ltd

How many Agencies does Caring Connections Ltd own?

Caring Connections Ltd own 4 Agencies.

Which Caring Connections Ltd Agencies have the highest review score?

Caring Connections Wigan, Caring Connections - Warrington & Caring Connections have the highest review score.
Caring Connections Ltd in Cheshire Caring Connections Ltd in Greater Manchester Caring Connections Ltd in Merseyside

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Connections Ltd to verify any information. View our terms and conditions. Caring Connections Ltd has a Basic Service – more info.