Home Care Provider Owned by Sante Care At Home Ltd in Devon

9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Sante Care At Home Ltd in Devon

Only the locations & reviews in Devon for Sante Care At Home Ltd are showing below.

View the details of all 2 locations (with 16 reviews) owned by Sante Care At Home Ltd

Sante Care At Home Ltd Locations in Devon (1)

 

1 Home Care Provider owned by Sante Care At Home Ltd in Devon

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Sante Care at Home - Devon

3A The Old Dairy, Paddons Row, Tavistock PL19 0HF 

9.5 6 reviews
"My mother urgently needed live-in care. The first provider I contacted advertised an ability to provide care within 24hrs. On the phone,…"   Read all 6 reviews

Sante Care at Home, located just outside Yelverton in West Devon, provides person-centred live-in home care service. They cover all areas around Plymouth, Tavistock, Kingsbridge, Okehampton and Newton Abbot as well as Cornwall. By placing respect,… Read more about Sante Care at Home - Devon

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Sante Care At Home Ltd Reviews in Devon (6)

9.0
Sante Care At Home Ltd has a Group Review Score of 9.0 (9.022) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sante Care At Home Ltd must have a Review Score.

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Review of

Sante Care at Home - Devon

from C F (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother urgently needed live-in care. The first provider I contacted advertised an ability to provide care within 24hrs. On the phone, they amended that to within 72hrs of an assessment visit. At the visit, they hummed and hawed over even that, quoted £900/wk more than the price given on the phone
and reserved their greatest enthusiasm for getting signatures on a direct debit. Then later phoned to say they couldn't help, because of concerns which they hadn't bothered to raise when they were visiting.
When I telephoned Sante Care at Home it was completely different. They visited very quickly, spent the time finding out about Mum rather than waving forms at us & were relaxed about things which had bothered the other provider (eg. rural location). They were also able to provide the care which was needed. We had two live-in carers; both were extremely pleasant, competent, flexible and quick to learn. I felt completely comfortable leaving my mother with them. I'd definitely use again.

Reply from Gosia Dennis, Director at Sante Care at Home - Devon

Thank you very much for your kind review, which is very much appreciated. Best wishes from all of us at Sante Care at Home in Tavistock.


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Review of

Sante Care at Home - Devon

from Mandy B (Friend of Client) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sante Care began providing a 24-hour live-in care package for my friend who was suffering from Motor neurone disease from April 23 to September 23 when my friend sadly passed away.
There were challenges in the beginning due to the complexity of the amount of care required but Santa Care were respectful
and helpful in trying to fulfil my friend's needs. In the early days, there were a few changes to the care team but one of the initial carers that started in April on the first week was caring for my friend as waking night care on rotation until the last night when she passed away. This carer was held in very high regard by my friend and her family. In the last few months of my friend's life, there were 4 carers rotating 24/7 waking care - this was very intense for the carers, my friend and her family. The 4 ladies were amazing and treated my friend with professionalism, respect and dignity but were also very caring, kind and sympathetic to her complex needs and the difficult medical and personal care required.

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Review of

Sante Care at Home - Devon

from Sally S (Daughter of Client) published on 4 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the living and care situation of my elderly parents became desperate, I contacted Sante Care at Home at very short notice, asking for their help. The manager was so understanding and reassuring and did everything she could to assist. Live-in care was what I wanted for my parents, as I felt they
would be happier remaining in their own home and familiar surroundings.
The management and carers have been so kind and respectful of my parents, treating them with the dignity that they so deserve. My father continues to be cared for in his own home and I am kept updated with his health and wellbeing. I have peace of mind knowing that he is being cared for in the best possible environment, in his twilight years.
I am extremely grateful to the management and staff of Sante Care.

Reply from Gosia Dennis, Director at Sante Care at Home - Devon

Thank you very much for your kind review, which is very much appreciated.Sante Team


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Review of

Sante Care at Home - Devon

from A R (Solicitor of Client) published on 29 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been working with care agencies for a number of years and it has been hard to find an agency who deliver a service to the standard I would expect to receive for a member of my own family. Sante Care have absolutely achieved not only an immensely caring service both within the care staff they
employ, but also their managers. As is often the case, a package of care is needing to be provided urgently and often at a very complex level of requirements - on each and every occasion Sante Care have delivered an exceptional service. Both myself as an attorney, the clients and their families are afforded such kindness and care together with the assurances of continuity of care and staff provision. Sante Care absolutely go the extra mile no matter what day or time, I am always able to speak with someone who can offer help and advice.

Reply from Gosia Dennis, Director at Sante Care at Home - Devon

Thank you very much for your kind feedback, which is very much appreciated.


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Review of

Sante Care at Home - Devon

from Paul L (Son of Client) published on 29 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run company. All our concerns and any issues have always been promptly dealt with. The day to day support is superb and the individual carers have always been reliable and professional. They take pride in their work and I would recommend Sante Care at Home to anyone in need of help.

Reply from Gosia Dennis, Director at Sante Care at Home - Devon

Thank you very much, Paul, for your kind feedback, which is very much appreciated.


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Review of

Sante Care at Home - Devon

from Kit N (Wife of Client) published on 29 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have had tremendous support from Sante Care at Home for over 19 months now - it has changed our lives! When the permanent carer has had time off, we've also been well-supported too. If there has been a problem (with just one carer), it was sorted quickly and sympathetically.
We would
recommend the service to anyone. All carers have got on well with the dog - the only fault there is that he is spoilt!
Accounting: This has been a little erratic in the past because my computer does not accept your standard billing, A member of staff has to send my bills separately and there is a lag every time in the invoicing.
There has also been the odd error (quickly corrected, however).
Checks from admin staff: This is a difficult area to get absolutely right! Because we are a busy household, it can be difficult to fit in the 'overseer' at times. Everyone is always pleasant, of course.
Overall, I'd say they are cooperative.

Reply from Gosia Dennis, Director at Sante Care at Home - Devon

Thank you very much for your kind feedback which is very much appreciated.


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Awards / Recognitions (0)

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