SD Care Agency in London | 1 Home Care Provider

Review of
SD Care Agency (London)
from Asker M (Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Fantastic urgent nursing care from SD Care Agency. Needed continuous wound dressing which the NHS could not provide. Somehow by luck, I found this amazing agency on the internet and they have performed beyond my expectations. The amazing and kind manager at SD sourced a fantastic surgical nurse. It

made a huge difference and has speeded my wound healing. I would thoroughly recommend this agency for all your care needs. The manager, I was in touch with, is most kind, very knowledgeable, totally reliable and highly efficient. One in a million. Thoroughly recommend this agency.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you for your valuable feedback. We are extremely pleased to hear that your wound is healing and that your experience with the staff has been positive. Thank you again for trusting us with your care needs and wish you a speedy recovery.

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Review of
SD Care Agency (London)
from Sarah C (Wife of Client) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

The carer always arrives in good time and is kind and friendly and keeps him company while I am out. They go for long walks together and have a good laugh. She is also very good at ironing!

Reply from Amalia Niga, Domiciliary Care Administrator at SD Care Agency (London)

Thank you so much for choosing SD Care Agency and for taking the time to leave such a wonderful review. We are so glad to hear that you're happy with our services. It's a privilege to be able to care for you and your loved ones. Your trust in us means the world and we're always here to support you whenever you need us.

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Review of
SD Care Agency (London)
from B D (Client) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

The service was exemplary. I was treated with care and sympathetic attention by assistants who were unfailingly respectful and helpful. Excellent treatment throughout.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you for your valuable feedback. These kind words mean a lot to us and keep us motivated. We really appreciate your time and effort in giving us a review, and as always, we will do everything we can to continuously improve our service. Wishing you a speedy recovery!

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Review of
SD Care Agency (London)
from Helen W (Wife of Client) published on 17 June 2022

Submitted via Website • Report

Overall Experience

The carer is so kind, patient, and excellent at caring for my husband even on his down days. Always punctual. Always contacts the relevant external agencies if something else is wrong. For example, catheter issues.

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Review of
SD Care Agency (London)
from Richard T (Son of Client) published on 25 October 2021

Submitted via Website • Report

Overall Experience

They have consistently proven to be an outstanding provider of care and support for my father, and before that, also my mother. Their strength lies in the specialist skills and compassion throughout the team, whether ‘front line’ or ‘back office’. I unreservedly recommend SD Care Agency.

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Review of
SD Care Agency (London)
from Hilary S (Daughter of Client) published on 6 August 2021

Submitted via Postal Card • Report

Overall Experience

We are extremely happy with the service SD Care provides for my mother. All her carers are kind, caring and very respectful of both my parent's wishes. We would be very happy to recommend you. Thank you for making our lives easier!

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for leaving us such a brief review. We appreciate you taking out time to do this for us. This really means a lot and keeps us on our toes. We promise to keep providing you with the best of our services.
Please never hesitate to let us know in case you have any concerns/issues.

Regards,
Team SD Care

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Review of
SD Care Agency (London)
from Julia W (Wife of Client) published on 3 August 2021

Submitted via Website • Report

Overall Experience

My husband is an extremely frail and elderly gentleman, and since I have received the support of the SD Care Agency, I cannot thank you enough for sending the most kind, courteous and gentle carers. I can tell that they love him in the way that they treat him. Thank you so much for being there when

we needed you.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for taking out time to write such a nice review for us. We promise to keep providing you with the best of our services. Please don't hesitate to let us know in case of any issues/concerns. Regards, Team SD Care.

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Review of
SD Care Agency (London)
from June F (Sister of Client) published on 28 July 2021

Submitted via Postal Card • Report

Overall Experience

I have, as a sole able relative of my mother, then father, and now sister experienced many different care agencies. Against this backdrop, I can sincerely say that SD Care has provided by far the best care. My sister has the same carer twice/day, six days out of seven. This carer is competent, compassionate

and communicates well with me about all concerns and all matters that affect my sister. She goes well beyond her set duties and has helped me and my sister with my issues arising from her.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for your valuable feedback. These kind words mean a lot to us and keep us motivated. We promise to continue providing you with the best of our services and convey your feedback to your sister's carer. We are sure she would love to know this. Please never hesitate to get back to us in case of any issues. Regards, Team SD Care

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Review of
SD Care Agency (London)
from Linda W (Daughter of Client) published on 26 July 2021

Submitted via Website • Report

Overall Experience

I was asked to leave this out of the blue, I personally didn’t have much to do with the carers when they came to visit my mum, but they are always very pleasant and try to be understanding, as I know my mum can be very difficult at times. My mum has a lot of mental health issues at the moment, and it

is making her very argumentative and aggressive with the carers. My mum does struggle with carers not turning up on time, or around the agreed time as it messes with her routine. She needs to know where she stands.
All I have to go on is what my mum says, and she is constantly complaining, saying the carers can't use the microwave properly as her dinners are always overcooked, etc. She is constantly in tears. Thank you for your help.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for taking the time to write us a review. We value all our clients and their families’ opinions. All our carers and staff are well qualified and trained to deescalate episodes of agitation. Please be aware that according to our policy, we allow a 30 min window around the scheduled time of the calls. Moreover, in our recent letter to all our clients, we have mentioned that due to annual leaves, isolation, there are temporary issues with our schedules and requested the clients to be slightly flexible until this period is over.
We are extremely sorry for the things your mother has been dealing with and so, we have already informed her GP and local authorities to reassess her mental condition. We were surprised to notice that you rated us just 2 stars out of 5 although your review was overall positive. We would like to understand the reason for this discrepancy.
Take Care, Team SD CARE.

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Review of
SD Care Agency (London)
from Paul G (Friend of Client) published on 19 July 2021

Submitted via Website • Report

Overall Experience

A friend and neighbour, who I have known for over 40 years, dementia has got progressively worse over the past few years, and without the care and service that SD Care is providing, she would have meant her going into a home, something I know she would not have wanted. I cannot thank and praise her

carer enough, who I have got to know over time, who comes twice daily, always on time, like clockwork, to attend to her many needs. Always willing to help beyond and above her duties, an angel in disguise, and a credit to SD Care.
Thank you.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you for sparing time to write such a brief review for our services. These kind and honest words keep us on the right track and motivate us to do better. Please never hesitate to let us know if you ever face any issues.
Keep safe and take care.

Regards,
Team SD Care.

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Review of
SD Care Agency (London)
from Katie W (Daughter of Client) published on 12 July 2021

Submitted via Website • Report

Overall Experience

All the carers are absolutely lovely. They look after my dad brilliantly and they go above and beyond any other care agency that has looked after Dad. Any problems with Dad they contact me straight away and are always there at the end of the phone if I have any questions or queries.
Absolutely deserve

five-star plus.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

We are totally blown away by your positive words and really appreciate the time you took to write such a detailed review! Can’t thank you enough for this. Your feedback means a lot to us and lets us know that we’re on the right track! We promise to provide you with the best of services always. However, please never hesitate to let us know in case you face any issues going forward.

Please stay safe!
Regards,
Team SD Care

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Review of
SD Care Agency (London)
from Jeremy H (Son of Client) published on 12 July 2021

Submitted via Website • Report

Overall Experience

As care was chosen by our local authority and was unknown to us, from the time they came to meet Mum when she came home from hospital she was treated with the utmost care and dignity. And I must say I was always kept informed of any problems she, and indeed my father (who was not being cared for) were

experiencing so I could act accordingly. I must also say a huge thank you to Mum's two principal carers who went above and beyond!
Thank you.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hello Jeremy,

Hope you are keeping safe and well!

We are extremely sorry for your loss, and we hope you’re able to find peace and comfort during this difficult time. We are so sorry you and your loved ones are going through this. At the same time, we are extremely grateful for you taking out time to write this review for us. Please take care of your family and yourself. We hope the good memories you have of your mother will comfort you in the days ahead.

Take care.
Regards,
Team SD Care

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Review of
SD Care Agency (London)
from Catherine C (Wife of Client) published on 9 June 2021

Submitted via Website • Report

Overall Experience

We are pleased with our carers. There is always one of the two who is more knowledgeable and able to provide advice or share their experience. We also appreciate the cheerfulness many of them provide.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for your valuable feedback. These kind words mean a lot to us and keep us motivated. We promise to continue providing you with the best of our services.
Please never hesitate to get back to us in case of any issues.
Regards,
Team SD Care.

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Review of
SD Care Agency (London)
from S F (Client) published on 19 May 2021

Submitted via Website • Report

Overall Experience

Carers treat me with dignity and respect. Cheerful, kind and friendly, manage medications efficiently. Carers explain what they are doing and always ask permission.
The administrator has been very supportive of me and my wife during this traumatic time.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you very much for your heartfelt comments.
We cannot even imagine what you both must have gone through over the past months. We could never be supportive enough.
We look forward to meeting you both again soon on the occasion of our upcoming assessment review.
Please, do not hesitate to contact us should you have any concerns or queries before then.
Thank you once again.
With warmest regards,
The Team @SD Care

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Review of
SD Care Agency (London)
from Neil H (Husband of Client) published on 14 April 2021

Submitted via Postal Card • Report

Overall Experience

My wife finds the carers very good, and they do a very good job. They are reliable in the times they turn up.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping safe!
Thanks so much for your feedback! We’re really glad you like our services. Let us know in case you face any issues/concerns with respect to our services. Always a pleasure to serve you!
Regards,
Team SD Care

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Review of
SD Care Agency (London)
from O O (Son of Client) published on 13 April 2021

Submitted via Postal Card • Report

Overall Experience

My dad's primary carer has been really great. She has made sure that my dad has been as comfortable as possible. All of his food and medication needs have been taken care of throughout. Also, she contacted all the necessary GP etc, as and when they have been needed. Also, she has phoned me regularly

to make sure I knew what's happening and if there are changes in my dad. She is lovely and I hope she is paid very well for her amazing care.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping safe!
We’d like to thank you for taking out the time to write this review. Every bit of feedback like this does so much to grow and keeps us on the right track!
We’re very grateful for customers like you, and it's always a pleasure to serve you! Please don't hesitate to contact us for any queries/concerns.
Regards,
Team SD Care

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Review of
SD Care Agency (London)
from Linda B (Client) published on 8 April 2021

Submitted via Postal Card • Report

Overall Experience

My two carers are awesome, always smart and today.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are doing well!
We’d just like to thank you for taking out the time to write this review for our services. We’re very grateful for customers like you, and it is always a pleasure to serve you! Please stay safe and let us know should you have any concerns/queries with respect to our services!
Regards,
Team SD Care

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Review of
SD Care Agency (London)
from W S (Husband of Client) published on 8 April 2021

Submitted via Postal Card • Report

Overall Experience

It is very stressful to be in the position of a wife with Alzheimer's disease. Our usual carers are efficient at their tasks, as I would expect. But, in addition, they perform their duties with an obvious concern and kindness for my wife, and are always careful to inform me of any situation, and are

very easy to deal with and always remind me of any medical or housekeeping needs.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping well!
We can’t thank you enough for the kind words about our services. Your review means a lot as it lets us know we’re on the right track! Please don't hesitate to contact us for any queries/concerns. A pleasure to serve you!
Regards,
Team SD Care

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Review of
SD Care Agency (London)
from Kate G (Sister of Client) published on 24 March 2021

Submitted via Website • Report

Overall Experience

SD Care Agency has been supporting my sister since 2016. They are reliable, flexible but most of all, they are compassionate and have provided amazing support for what has been a very difficult four years.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping well!
Thank you so much for your kind words. Your feedback means a lot to us and helps us move in the right direction. Please let us know in case of any issues/concerns. A pleasure to serve you!
Regards,
Team SD Care

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Review of
SD Care Agency (London)
from John S (Power of Attorney of Client) published on 12 March 2021

Submitted via Website • Report

Overall Experience

SD Care Agency provided 24-hour palliative care for my aunt, and for the three months they were caring for her, the carers were highly professional and provided my aunt with the care and support needed. Although they were engaged to care for my aunt, they also watched over my uncle of 94-years, who

was obviously going through a difficult time. One particular carer became particularly attached to my aunt and uncle and showed a degree of compassion and sensitivity beyond what you would normally expect.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping well!
We were totally blown away by your kind words and really appreciate the time you took to write such a detailed review! Your feedback means a lot to us and keeps us on the right track! Please don't hesitate to let us know should you have any queries/concerns about our services. A pleasure to serve you!
Stay safe!
Regards,
Team SD Care

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