294 Hoylake Road, Moreton, Wirral CH46 6AF
"The carers are extremely kind and caring. Always very polite + friendly. They have obviously been very well trained in caring for someone…" Read all 12 reviews
Beloved Homecare was established in direct response with the aim of bringing high quality care to Wirral. Beloved Homecare employs only full time care staff who can drive. This means it can support people to attend shopping trips, days out, special… Read more about Beloved Homecare Ltd
35 High Road, West Byfleet KT14 7QH
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Reply from Carl Mannion, Registered manager at Beloved Homecare Ltd
Thank you so much for your lovely feedback on the care we provide for your husband. I am so happy to hear the care staff are supporting your husband to remain with you at home and things are going so well.We also offer live in care as private packages too.
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Submitted via Website • Report
Reply from Carl Mannion, Registered Manager at Beloved Homecare Ltd
Thank you so much for the kind words regarding the staff being wonderful. I have also looked into the time delays for your wife which range from 5 minutes - 25 minutes from the scheduled call time. While we do endeavour to work to the exact times, it can be challenging if a client has additional support needs or there is particularly heavy traffic due to weather, etc. Regardless, we always look very carefully into client feedback and really appreciate the time you have taken to review our homecare service. Private homecare and live-in care with us is always available as an option too.
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Submitted via Website • Report
Reply from Carl Mannion, Registered Manager at Beloved Homecare Ltd
Thanks so much for the lovely review and in particular about the level of care shown by our staff towards your wife. Our carers really do enjoy spending time with your wife as they know the value it brings to her to have people coming four times per day to support independence. Homecare services are only one part of our wrap around service.
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Submitted via Postal Card • Report
Reply from Carl Mannion, Registered Manager at Beloved Homecare Ltd
Thank you for the kind words about our care staff and management in looking after your father, who was extremely well-liked by our team. The care team who looked after your dad have all been told about the kind words you have shared today and it really is appreciated.
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Submitted via Postal Card • Report
Reply from Carl Mannion, Registered Manager at Beloved Homecare Ltd
Thank you so much for a wonderful five-star review, James. We really appreciate you taking the time to ensure our staff get the recognition they deserve for the support and care they provide to our clients. Thank you for the feedback regarding pictures of the staff - we will get this over to you this week.
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Submitted via Website • Report
Reply from Carl Mannion, Registered Manager at Beloved Homecare Ltd
Thank you so much for the lovely review of our care team and especially the willingness to do things to make your sister feel comfortable. I am sorry to read your disappointment in the lack of continuity of care. Having reviewed the care services we provide, I have seen that since care started in April 2024 only five carers have been involved in the care of your sister. I have spoken with my coordinator who has also confirmed only two carers are supporting your sister for the month of July. It is vitally important that we provide suitable time away from work for our care team as they work incredibly hard. I do hope you understand. My care staff and client service manager thoroughly enjoy supporting your sister and making her feel comfortable and happy during all calls.
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Submitted via Website • Report
Reply from Carl Mannion, Registered manager at Beloved Homecare Ltd
Thank you so much for your lovely review of our services. We have absolutely loved taking care of your needs for as long as needed. We were only too happy to also take your wife shopping and to the dentist appointments as a standard part of what we do and of course, we still enjoy coming to visit you in the care home with a cup of tea and cake!
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Submitted via Website • Report
Reply from Carl Mannion, Registered Manager at Beloved Homecare Ltd
Thank you so much for your lovely review. Our team thoroughly enjoy supporting your family while travelling abroad and at home. The 24-hour support our team provide is something we are delighted to help the family enjoy their day (and night). Having around-the-clock 24-hour care with the same carer allows us to get to know you and your family and aim for the highest standards of care. It is lovely to read our care team are fun to be around. We absolutely do like to take part and have fun while also being a professional service. We hope to support you for many more years to come!
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Submitted via Website • Report
Reply from Carl Mannion, Registered Manager at Beloved Homecare Ltd
Thank you for the kind words. Yes, you are right - our very first client all the way back in May 2021 and still going in May 2024! Over the last three years, we have increased calls to include church visits, shopping calls, cleaning calls and of course, going out in one of our fleet of London taxi cabs to accommodate the wheelchair.
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