Home Care Providers Owned by Vibrant Home Care

Reply from Heather Loft, Registered Manager at Vibrant Home Care Thanet & Canterbury

Thank you so much for such a lovely review we will make sure we pass the kind words on to the whole team. It was a pleasure to care for your wife, she was a lovely lady.

Reply from Heather Loft, Registered Manager at Vibrant Home Care Thanet & Canterbury

Thank you for your review, its much appreciated. We always try to keep the team as consistent as possible, and as explained we only need to add other members to cover sickness and holidays. We will pass the comments on to the care team.

Reply from Heather Loft, Admin at Vibrant Home Care Ashford

Thank you for the review. We are glad we could render our service to Nan.

Reply from Shiny Thomas, Admin at Vibrant Home Care Ashford

Thank you for your review, I would just like to respond, all our carers follow a robust full 4-day induction, which includes both End of Life care and an in-depth Moving and Handling section, also any new equipment placed into the client's home, that the staff may not be familiar with, we then complete bespoke training with this too.
I would like to remind you also we clearly stated when completing the assessment that we have both male and female carers and of all ethnic backgrounds, which your family agreed would be acceptable before we commenced the care.
We are sorry you have felt the need to use this and other platforms to complain, we would have completed a full complaints investigation procedure if you had come to us with any of the complaints you are raising here.

Reply from Heather Loft, Registered Manager at Vibrant Home Care Ashford

Thank you for your review, I would just like to respond, all our carers follow a robust full 4-day induction, which includes both End of Life care and an in-depth Moving and Handling section, also any new equipment placed into a client's home, that the staff may not be familiar with, we then complete bespoke training with this too.
I would like to remind you also we clearly stated when completing the assessment that we have both male and female carers and of all ethnic backgrounds, which your family agreed would be acceptable before we commenced the care.
We are sorry you have felt the need to use this and other platforms to complain, we would have completed a full complaints investigation procedure if you had come to us with any of the complaints you are raising here.

Reply from Shannon Yelverton, Manager at Vibrant Home Care Ashford

Thank you for your lovely comments. I will ensure these comments are passed over to the carers.