Home Care Provider Owned by All Care (GB) Ltd in East Sussex

  • Home Care Provider Owned by All Care (GB) Ltd in East Sussex

All Care (GB) Ltd Locations in East Sussex (1)

 

1 Home Care Provider owned by All Care (GB) Ltd in East Sussex

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All Care - East Sussex

Castle House, Sea View Way, Woodingdean, Brighton BN2 6NT 

9.3 13 reviews
"I have nothing but praise for the service I have received up to now. Having had a bad experience with another company makes me more…"   Read all 13 reviews

MyLife East Sussex is leading the way in providing the very best standard in-home care service helping to enhance people’s lives, enabling them to continue living at home. MyLife offers a private home care service which provides visiting care, live-in… Read more about All Care - East Sussex

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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All Care (GB) Ltd Reviews in East Sussex (13)

Reviews Posted for members of All Care (GB) Ltd

Overall Experience

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Review of

All Care - East Sussex

from Margaret W (Client) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the service I have received up to now. Having had a bad experience with another company makes me more appreciative! Your recruiting methods produce a very good standard of carers.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you for the kind words regarding the care you are currently receiving, we are so glad to hear you are happy with the support.


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Review of

All Care - East Sussex

from J J (Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my previous social care arrangements became inadequate, All Care has stepped in and helped me tremendously so far. The two carers I've had in place have been wonderful and I'm so appreciative of their hard work and genuine care, as well as the lovely support of the manager and supervisor to help
set this up and advocate for me with social services.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you for the lovely review, we are so glad to hear that the care is going well and that you are now receiving the care and support you require.


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Review of

All Care - East Sussex

from T L (Mother of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an amazing carer attending to my daughter's complex needs for several months. She is not only an extremely experienced carer but very friendly, knowledgeable and professional.
I honestly don't know how we would have managed without her.
The office staff always do their best to accommodate
our needs and would like to thank them all for their help and support.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you for your kind words, we have passed this lovely feedback onto the appropriate care worker.


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Review of

All Care - East Sussex

from Clare G (Mother of Client) published on 17 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the All Care carers to be reliable, friendly, and approachable. I feel confident that my daughter is receiving high-quality care, but most importantly, that she is safe. There was an issue with one carer which was reported and dealt with. Other than that some members of the team have
gone above and beyond expectations in terms of supporting and caring about my daughter. I am very grateful for their help.

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Review of

All Care - East Sussex

from J K (Friend of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise this team enough for their care and attention in the service they provide, the carers go the extra mile and communication is good. I see the team working hard and pulling together to make sure things are coordinated and nothing slips through the net. They genuinely care and seem to handle
issues sensitively. Forever grateful.

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Review of

All Care - East Sussex

from Beryl S (Wife of Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience is 100% good. Our carer is always on time and very respectful. I have to thank My Life for making it possible that my husband has the same carer every day. If I need extra cover generally I can be accommodated.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you so much for the kind words, we are so glad we provide a high quality service to your husband.


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Review of

All Care - East Sussex

from David O (Son of Client) published on 17 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Short but so very truthful. So many missed calls and lying from some of these people. Some I do get on with as they are great but to be lied to and treated terribly towards my elderly mother is discrimination 100% fact. I just hope the new manager can sort out the bad staff.

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Review of

All Care - East Sussex

from Peter M (Husband of Client) published on 24 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from minor hiccups, the care my wife has received during the past months while in palliative care has been excellent. Many thanks.

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Review of

All Care - East Sussex

from A W (Client) published on 22 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that I have met have been polite and very approachable. Nothing seems to be too much trouble for them.

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Review of

All Care - East Sussex

from C C (Friend of Client) published on 27 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care received. The office give regular calls to the client to see how they can improve or see if all is satisfactory.
When calls are missed due to staff shortages they are apologetic and try to work around it or advise ahead.

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Review of

All Care - East Sussex

from J W (Client) assisted by family/friend published on 26 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the takeover things have really improved. We now have regular carers which helps with the continuity of care.

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Review of

All Care - East Sussex

from Roland G (Client) published on 24 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally pleased with the service I receive, but this does vary depending on the office, use of maps, times between clients. The office staff never phone you back when promised and tend not to communicate with each other. As I am a client with multiple needs I am grateful for the staff that know
what to do (when they are sent). The office do try their best and don't know how grateful I am. Unfortunately, I am not able to name the staff who have helped me so much.
1) Routes need to be planned better with travelling time included - to make the service better.

Reply from Sharon Dickins, BNM at All Care - East Sussex

Mylife East Sussex would like to thank you for taking the time to submit a review.
We are extremely pleased to hear the carers are providing a wonderful service while supporting you within your home and will pass the message on to the team.
We also acknowledge where improvements can be made and with this in mind, we are implementing measures to enhance the communication within the office.
Thank you again for the feedback
The Mylife team


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Review of

All Care - East Sussex

from B B (Client) published on 9 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As usual in my experiences, the carers are very good and generally, the service is let down by the office staff who are unable to communicate with either users and in some instances, carers. Some new carers need a great deal of training and then still don't fit into the role of carer, where some are
made for the role. With Covid-19 restrictions, there is often a lack of personal hugs where no touching is permitted, but an arm around shoulders can go a long way when I am upset.

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Awards / Recognitions (0)

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