Home Care Providers Owned by All Care (GB) Ltd in Hampshire

  • Home Care Providers Owned by All Care (GB) Ltd in Hampshire

All Care (GB) Ltd Locations in Hampshire (2)

 

2 Home Care Providers owned by All Care (GB) Ltd in Hampshire

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All Care - Southampton

Unit 18/19, Hedge End Business Centre, Botley Road, Hedge End, Southampton SO30 2AU 

30 reviews
"Carers are very helpful, kind and treat my husband as a person, always chatting to him and not at him. Lots of laughter! Very frie…"   Read all 30 reviews

All Care (GB) Ltd Southampton Branch provides a domiciliary care service to enable people living in Southampton to maintain their independence at home. Risks to people's health and well-being are assessed and action is taken to ensure people are provided… Read more about All Care - Southampton

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
All Care - North Hants

3rd Floor, Network House, Basing View, Basingstoke RG21 4HG 

6 reviews
"I am completely satisfied with the care that is given and the help and friendliness that is given to my husband.…"   Read all 6 reviews

All Care (GB) Ltd - Basingstoke provides a domiciliary care service to enable people living in Basingstoke and the surrounding areas to maintain their independence at home. Staff have developed warm and caring relationships with people and know about… Read more about All Care - North Hants

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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All Care (GB) Ltd Reviews in Hampshire (36)

Reviews Posted for members of All Care (GB) Ltd

Overall Experience

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  • 2
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36
Review of

All Care - Southampton

from Stephen H (Client) published on 7 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Tuesday take a break has improved times are better and I feel benefit now as I have to also care for my son on Thursdays.

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Review of

All Care - Southampton

from Margaret H (Client) published on 16 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied mostly but would like to be informed when times are changed.

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Review of

All Care - Southampton

from H P (Client) published on 14 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Review of

All Care - Southampton

from Sandra G (Wife of Client) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very helpful to my husband. We are pleased with the timings every day. Really no complaints. Hoping this good service continues.

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Review of

All Care - Southampton

from Pat M (Wife of Client) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful, kind and treat my husband as a person, always chatting to him and not at him. Lots of laughter! Very friendly.

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Review of

All Care - Southampton

from Mervyn B (Client) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All Care carers gave been delightful and friendly and have provided me with good service, with only a few minor problems which could be solved with a phone call.

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Review of

All Care - Southampton

from Yvonne M (Daughter-in-law of Client) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers, on the whole, are excellent but the administration leaves a lot to be desired!

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Review of

All Care - Southampton

from C B (Client) published on 18 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the care I receive is very good, all the carers are polite and they will do nearly everything you ask them to do.

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Review of

All Care - Southampton

from L A (Daughter of Client) published on 6 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service that All Care provide with the Take a break service. As it is a much-needed time off, to spend some 'me time', knowing that Mum is being cared for well.

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Review of

All Care - Southampton

from Michele B (Daughter of Client) published on 14 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother had been with the agency for over a year, she is bed bound and living at home. The experience we had with the managers from this agency was extremely unhelpful and uncaring. My mother, being incontinent needed regular visits to help keep her clean and minimise damage to her skin. Although
the carers themselves were incredibly caring and tried their best the managers thought it was acceptable to leave my mother for approximately 14-15 hours overnight often followed by short gaps during the day. Even though we tried to have the times changed the managers would not budge, they thought it was acceptable to leave her for this length of time. As a result of this she has been left with dreadful sores that are thankfully now healing, this is with proper care from a different agency whose ethos is to care for the patient.
I would not recommend this agency due to the lack of empathy and care by the managers.

Reply from Tracey Chapman, Registered Manager at All Care - Southampton

Thank you for your review.
Our supervisor did explain that unfortunately, we could not offer the times that you requested as they were taken by other clients. We continued to provide care for your mother at the agreed contracted times that she was taken on for and advised you to ask HCC for a provider that could meet your time requirements.
Your mother was treated with dignity and respect and given the best care that we could provide at all of her visits.
We are sorry that you were not happy with our service but as you can see from our reviews, the majority of our clients are very happy indeed with our service.
I do hope that you have found a provider that can provide the times that you require and that Mum is happy.
Please do feel free to call me should you wish to discuss further.
Kind Regards


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Review of

All Care - Southampton

from Gary G (Son of Client) published on 30 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother passed away last month and was a client for over 12 months, so well known to the carers and management. I didn’t hear anything from All Care following Mums passing, which I found rather strange; no card, no call? I sent an email to a couple of the supervisors saying thanks for All Care's support
over the last year and that if any of the close carers, would like to attend the funeral, to let me know. I received auto-replies stating “on holiday” and another “out of office” but nothing else. I have some other support issues, which I will not go onto here and will be contacting the Council. I agree the carers do their best but with no allocated travel time, most seem rushed off their feet all time.

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Review of

All Care - Southampton

from K H (Daughter of Client) published on 19 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who helped me to look after mum were lovely, caring and considerate people. They treated mum with respect, dignity and talked to her, even when she was soundly asleep. They went above and beyond what was expected and took time to ensure that I was also okay. They were particularly careful
with wearing PPE and were always friendly and cheerful, despite the exceptionally long hours they had occasionally worked. I could not fault the care provided.

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Review of

All Care - Southampton

from Wendy (Daughter of Client) published on 3 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Thought the care package for my father was to help with all his care needs and to support the family. Wrongly took for granted that all care aspects would be taken care of - had to leave common sense notes everywhere! Carers are given no or little travel time between patients - so as a consequence they
cut short visits to provide them with travel time. Management, administration and communication leave a lot to be desired - this area definitely requires improvement and a common-sense approach - in particular remembering there is a human being at the end of the process.
Absolutely no compassion by management when end of life occurs. Requested on the day of death that the patient folder is dropped off to their office, no condolence card to the family - aside from the actual carers that do remarkable work - this company (management and administration) needs a shakeup.

Reply from Georgia Tulk, Recruitment Officer at All Care - Southampton

Thank you for leaving a review for All Care Southampton, firstly we would like to offer our condolences to you and your family for your sad loss. We take all feedback seriously and would like to discuss directly with yourself the concerns that you have raised in order for us to investigate further. We will contact yourself directly in due course.


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Review of

All Care - Southampton

from Eric S (Client) published on 10 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review went very well and I now have a couple of things I now don't have to do. The carers are going to feed my wife some light food at about midday. Also, the morning carers will put my wife's nightwear out ready for when she goes to bed.

Reply from Tracey Chapman, Manager at All Care - Southampton

Thank you for your review. I am glad that you and your wife are happy with All Care and our services. We pride ourselves on meeting all of our client's needs and making their lives a little easier.


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Review of

All Care - Southampton

from Fiona R (Daughter of Client) published on 28 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A management issue has been resolved satisfactorily and my Mum remains very happy with her care and support received. Our issue was taken seriously, we were listened to, and effort was made to remedy the problem. I am very happy with the way that Senior Manager has handled this and for the recognition
given to one of the Carers who has made such a difference to my Mum's quality of life and who first raised the need for a review of services, due to changing support need.

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Review of

All Care - Southampton

from A B (Wife of Client) published on 9 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are excellent.

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Review of

All Care - North Hants

from Chrsitopher P (Partner of Client) published on 18 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All care does what it says. It takes care, in the office and in the home.
Phone calls are made if a carer is going to be late or if a change has been made relating to a carer.
Once in the patients home, care is quiet and unhurried. There is a feeling of welcome and looking after, of being kind and
thoughtful.

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Review of

All Care - Southampton

from C B (Client) published on 12 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and staff are very good at what they do.

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Review of

All Care - Southampton

from Z D (Client) published on 8 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, like the communication.

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Review of

All Care - Southampton

from E B (Husband of Client) published on 30 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful and keep me informed of any changes.

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Awards / Recognitions (0)

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