How many Agencies does Call In Homecare Ltd own?

Call In Homecare Ltd own 7 Agencies.

Which Call In Homecare Ltd Agencies have the highest review score?

Call-In Homecare - Edinburgh , Call-In Homecare - Inverclyde & Call-In Homecare - Lanarkshire have the highest review score.

Call In Homecare Ltd | 7 Home Care Providers

Review of
Call-In Homecare - Inverclyde
from F H (Daughter of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience

The service provided is excellent and we very much appreciate the care given by the carers. They are all amazing:)
The office staff are also most helpful and always on hand to help if any issues occur.
My Dad is very well looked after and I thank you for that.

Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Hello, thank you so much for your kind review! Your dad is an absolute pleasure to care for and we are so happy that you are both happy with the service. Please do not hesitate to give us a call should you need anything else.

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Review of
Call-In Homecare - Inverclyde
from Gillian G (Client) published on 24 March 2025

Submitted via Website • Report

Overall Experience

From my initial contact, through the assessment process, to the allocated person coming to my house for the first time, the process was efficient, courteous and friendly. Communication from the office was excellent. The agency member of staff who came to help me with general housework while I was

recovering from an operation could not have been more suitable. She worked so hard, really listened to what I wanted her to do and was very positive and good natured. I could not have asked for more and would highly recommend Call-In Homecare Inverclyde.

Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Thank you so much for taking the time to review us. We are so pleased that our carer was a good fit for you whilst you were going through your op. If there is anything at all we can do for you in future, please do not hesitate to get in touch.

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Review of
Call-In Homecare - Inverclyde
from Elaine S (Wife of Client) published on 18 March 2025

Submitted via Website • Report

Overall Experience

All carers have bonded with my husband and have been very gentle and caring with him.The carers also inform me if they have any concerns about his health and suggest medical attention.I would be totally exhausted if I didn't have the carers,they are a godsend

Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Thank you so much for taking the time to review us! We are so glad you and your husband have such a positive experience with our carers, he is an absolute pleasure to care for. Please remember to call the office any time if you need any further support. We look forward to continuing to support you and your husband.

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Review of
Call-In Homecare - Lanarkshire
from Linda F (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

We are extremely happy with the support we have received from two staff members in particular. They have responded well to any concerns we have raised around our family member's general situation.
Supporting our family member can be very stressful at times - mainly due to their resistance to accept

their multiple health issues and inability to complete their activities of daily living without support.
We had some difficulties with the previous provider we were given. E.g when we tried to contact them the phone was often not answered and voice mail messages not returned. The Lanarkshire team of Call-in Homecare always answer their phone and have responded to any requests we have made in a helpful, non judgemental manner.

Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Lanarkshire

Thank you so much for taking the time to review us. We are so pleased that your family member is getting the best out of our care and feels supported - this is everything we strive for. Please do not hesitate to give us a call if you need anything else from us or have any other enquiries. We look forward to continuing to support your loved one! Kind Regards, Eve

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Review of
Call-In Homecare - Lanarkshire
from L M (Niece of Client) published on 8 July 2024

Submitted via Website • Report

Overall Experience

My uncle has been receiving home care support for around 3 years now, following a diagnosis of lung cancer and a general decline in his overall health. He is a quiet stoical man who has lived alone for many years since the death of his brother. His home care support came at a crucial time for him and

indeed for our family, and there is no doubt that without this level of support, my uncle would not have been able to maintain the quality of life he has experienced so far. The carers have been amazing and over the 3 years have formed very caring and dignified relationships with my uncle, and have been very sensitive and responsive to not only his physical needs but to his emotional needs also. We can only imagine how overwhelming it must be to live with cancer and all the anxiety that brings. To the family, the carers seem genuinely interested in his well-being and his desire to live well and in his own home until the end of his life.

Reply from Eilidh Raper, Service Manager at Call-In Homecare - Lanarkshire

Thank you so much for your review, your kind words truly mean a lot to our team. We strive to provide the best possible care and support for our service users, and it is heartwarming to know that our efforts have made a positive impact on your uncle's life - particularly with everything he has been through. Our carers enjoy their visits with your uncle and it's wonderful to know that this is reciprocated. If there is anything more we can do to further assist you, your uncle, or your family, please do not hesitate to reach out. Your feedback helps us continue to improve and provide the highest level of care possible. Thank you once again for sharing your experience with us, and please give our best regards to your uncle.

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Review of
Call-In Homecare - Lanarkshire
from Elizabeth B (Client) published on 26 June 2024

Submitted via Website • Report

Overall Experience

I have some amazing carers who look after me and let me live my life to the best of my ability. They do their best and go over and above the call of duty. However there is one carer I do not give permission to enter my house, the coordinators should all know this as it has been many years (and only

after her second visit) since this has been in action but over the past few years her name appears on my rota which means I have to phone and cancel. Apart from this, I have great respect for the carers who definitely don't get paid enough.

Reply from Eilidh Raper, Service Manger at Call-In Homecare - Lanarkshire

Thank you for your comment, this is so appreciated. The staff very much enjoy attending to yourself as much as you enjoy them attending. We hope to continue to deliver great service to you and although some carer matches are not a good fit, we try our best to utilise feedback to keep on top of our best performance, which is what we will do with your comments. Thanks again for taking the time to review us and we hope you continue to have positive experiences with our services. Your feedback is invaluable in helping us improve and ensure that we provide the highest standard of care possible. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are always here to listen and make necessary adjustments to meet your needs.

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Review of
Call-In Homecare - Edinburgh
from Des M (Friend of Client) published on 9 October 2023

Submitted via Website • Report

Overall Experience

On my visit in September and previous visits, to a friend, I would like to congratulate all the care staff for their competence in performing their duties. They showed great respect and care along with friendliness and humour which, in my view, is extremely important in the communication and interaction

with their clients. Congratulations on a superb service. Sincerely yours.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello,
Thank you for taking the time to share this kind feedback with the Call-In Homecare team. We are delighted to read your review of our service. We champion the skills and dedication of our wonderful care team and are delighted you do too. Thank you for your congratulations and support - I have passed this on to the team.
Best wishes.

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Review of
Call-In Homecare - Edinburgh
from D M (Son of Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience

What can I not say about the care team, I could fill pages and pages about them. They are the salt of the earth! If they were fighting a war, they'd be the crack troops for the way they manage to deal with what may be around every corner.
Care given is flawless day after day and this is shown in the

face of my mother.
Thanks to all.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this brilliant review. We are so delighted to read you are happy with the care our team provide. We are so proud of the hard work they do. Thank you for your support of our carers, team and Call-In Homecare - it is truly appreciated.
Best wishes.

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Review of
Call-In Homecare - Dundee
from S M (Client) published on 30 May 2023

Submitted via Postal Card • Report

Overall Experience

Most carers are helpful and I welcome their assistance.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Dundee

Thank you for taking the time to leave us a review. We are glad you find our carers to be helpful. We are always looking to improve our service and would welcome more detailed feedback if you are willing to provide it. Please contact us if this is of interest. Thank you for your support of Call-In Homecare.

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Review of
Call-In Homecare - Edinburgh
from Chris C (Husband of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

All of our carers are thoroughly professional, friendly, very efficient and go above and beyond what is expected of them. In short, they are truly angels.
They are very knowledgeable about their profession, are proactive and very competent which gives us real confidence in their ability to do a great

job which we really appreciate.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, it is fantastic to hear your appreciation for our care team. We are very proud of the service they offer. Thank you for supporting Call-In Homecare and sharing this lovely review. Best wishes, Lois.

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Review of
Call-In Homecare - Edinburgh
from Rognvald L (Son of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

The service is simply exceptional.
My mother is not only treated with the utmost respect and compassion but the friendly way in which she is cared for makes me and my brothers feel like she is being looked after by friends and not paid carers. I cannot recommend highly enough!

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this glowing review. We are so delighted you are happy with the service we provide for your mother. We are passionate about the care we offer and it means a lot to hear your kind words. Thank you for supporting Call-In Homecare. Best wishes, Lois.

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Review of
Call-In Homecare - Edinburgh
from Louise B (Daughter of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

It is amazing that, no matter what, the carers enter my parent's home in a polite, friendly manner and provide excellent care. The cleaning up of the toileting mess is no bother to them and they have provided so much care and support to motivate my dad to get up every day, even when he doesn’t want

to. A million thank yous to all involved.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this glowing review. We are so delighted to read you are happy with the service we provide for your dad. Our team are passionate about the care they provide to him. Thank you for supporting Call-In Homecare. Best wishes, Lois.

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Review of
Call-In Homecare - Edinburgh
from Verity A (Niece of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

The care has been very positive. The staff have taken time to get to know our aunt very well. They show compassion, humour when appropriate and act immediately when needed. They have an exceptional relationship and during social visits, chat personally to our aunt.

Reply from Lois Adamson, Communications Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this wonderful review. We are so delighted to read you are happy with the service we provide. Our team are passionate about the care they provide. Thank you for choosing Call-In Homecare. Best wishes, Lois.

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Review of
Call-In Homecare - Dundee
from Elaine F (Daughter of Client) published on 15 May 2023

Submitted via Website • Report

Overall Experience

My 93-year-old Mum received excellent care at home from the Call-In Homecare team over the past few difficult years. Her end-of-life care was very good and the staff attended to all her needs. The family would like the staff to know we thought they were outstanding. Thank you.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Dundee

Hello, thank you for taking the time to leave us this glowing review. We are delighted to read you were happy with the service we provided for your mother. Thank you for continually supporting Call-In Homecare and sharing your kind words. Best wishes, Communications & Social Media Manager.

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Review of
Call-In Homecare - Dundee
from S D (Daughter-in-law of Client) published on 29 March 2022

Submitted via Website • Report

Overall Experience

I can't thank the staff and carers enough for all the help they give my father and mother-in-law. Without the service this company provides my in-laws would have had to go into care due to their illnesses/disabilities. The careers do an amazing job and I know if we ever had any issues the office staff

are there to help us.
I would recommend Call-In Homecare - Dundee to anyone that needs their services. The staff are friendly and reassuring.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Dundee

Thank you very much for taking the time to leave us such a wonderful review. The team and I are delighted to read you are happy with the care provided by our care assistants and office staff. Thank you for supporting Call-In Homecare - we sincerely appreciate it.
Kind Regards.

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Review of
Call-In Homecare - Edinburgh
from Sally A (Daughter of Client) published on 11 February 2020

Submitted via Website • Report

Overall Experience

My father had been receiving care from Call-In Homecare since November 2019. The carers have been lovely but the organisation at the office has been problematic. My father died in January this year while under their care. The care stopped immediately but we have had no phone call, no email or any messages

of condolence to mark the passing of this much-loved man who was one of their clients. We have been very hurt by this lack of communication and see it as a sign of an agency that does not put their clients at the centre of their operation.

Reply from Claudia Philpot at Call-In Homecare - Edinburgh

Dear Sally, thank you for taking the time to leave us a review. We are very sorry to hear that you did not feel fully supported by the company after the passing of your Father. I can assure you that our Service Users really are at the heart of everything we do. Unfortunately, in this case, we were not made aware from the Hospital that your father had passed, and so please do accept our most sincere apologies for not passing on our condolences. If you would like to discuss this further, I would be more than happy to meet with you and go over your Father's package of care that he had with us. On behalf of the company, please accept our apologies, and may we wish you all the best in the future. Kind regards, Claudia Philpot.

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Review of
Call-In Homecare - Lothians
from J H (Client) assisted by family/friend published on 29 November 2019

Submitted via Postal Card • Report

Overall Experience

Continue to be very satisfied with carers.
All extremely friendly, caring and attentive.

Reply from Claudia Philpot at Call-In Homecare - Lothians

Dear J H, Thank you very much for taking the time to leave us such a lovely review. We are delighted to hear how happy you are with the staff, and I will make sure to pass your message on to them. We will continue to support you in the best way we can. Kind regards, Claudia

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Review of
Call-In Homecare - Lothians
from Dorothy D (Husband of Client) published on 13 August 2019

Submitted via Postal Card • Report

Overall Experience

I have got nothing but praise for the care and attention that my husband had during his long and complicated illness by his two carers. I would like to thank them both most sincerely for their invaluable help and would have no problem in recommending them highly in any similar circumstances.

Reply from Claudia Philpot at Call-In Homecare - Lothians

Dear Dorothy, Thank you very much for taking the time to leave us such a lovely review. We are so pleased to hear how happy you and your husband are with the care he is receiving from our staff at Call-In Homecare, I will be sure to pass on the message to his carers. We will continue to support your husband in the best way we can. Kind regards, Claudia Philpot

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Review of
Call-In Homecare - Lothians
from Sue H (Daughter of Client) published on 30 July 2019

Submitted via Postal Card • Report

Overall Experience

Mum and I are delighted with the care provided by Call-In Homecare Ltd.
The carer's empathy and genuine kindness are often beyond what I would have expected. I know that mum is in really good hands. There is excellent care and also really good communication from the carers. Thank you.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Lothians

Dear Sue, Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear how happy you are with the care your Mum receives from our staff at Call-In Homecare. I will pass on your kind words to the carers. Please be assured, we will continue to support your Mum in the best way we can.
Kind regards,

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Review of
Call-In Homecare - Edinburgh
from M C (Client) published on 30 July 2019

Submitted via Postal Card • Report

Overall Experience

My experience with your staff has been excellent. The only complaint I have is the morning call. I would prefer 8.00 to 8.30 if possible.
The girls have been excellent, always cheery and obliging.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Thank you very much for taking the time to leave us a review. We are so pleased to hear how happy you are with the care provided to you from our carers at Call-In Homecare. I will inform the Facilitator about your morning call to see if it would be possible to change the time of the visit. Kind regards.

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Home Care Providers Owned by Call In Homecare Ltd

Call In Homecare Ltd Locations (7)

Call In Homecare Ltd Reviews (32)

Reviews Posted for members of Call In Homecare Ltd

Call-In Homecare - Inverclyde

Call-In Homecare - Inverclyde

Call-In Homecare - Inverclyde

Call-In Homecare - Lanarkshire

Call-In Homecare - Lanarkshire

Call-In Homecare - Lanarkshire

Call-In Homecare - Edinburgh

Call-In Homecare - Edinburgh

Call-In Homecare - Dundee

Call-In Homecare - Edinburgh

Call-In Homecare - Edinburgh

Call-In Homecare - Edinburgh

Call-In Homecare - Edinburgh

Call-In Homecare - Dundee

Call-In Homecare - Dundee

Call-In Homecare - Edinburgh

Call-In Homecare - Lothians

Call-In Homecare - Lothians

Call-In Homecare - Lothians

Call-In Homecare - Edinburgh

Awards / Recognitions (0)

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How many Agencies does Call In Homecare Ltd own?

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