Home Care Providers Owned by Lauriem Complete Care Ltd

9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Lauriem Complete Care Ltd
Lauriem Complete Care provides a care service for adults with many varied needs in the comfort of their own homes.

Personal care, such as help washing, going to the toilet and getting out of bed is offered as well as help with household chores, assistance attending appointments etc.

Trained, compassionate staff are ready to support people and treat them with dignity and respect.

Lauriem Complete Care Ltd Locations (2)

 

2 Home Care Providers owned by Lauriem Complete Care Ltd

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Lauriem Complete Care Ltd - Deal

32 Albert Road, Deal CT14 9FE 

9.7 28 reviews
"As a carer for my husban, who has had heart surgery and two strokes, I have been very grateful for the help that carers support have put in…"   Read all 28 reviews

Lauriem specialises in providing exceptional, compassionate care tailored to the needs of service users and their families. The friendly and dedicated team comprised of highly trained staff who work closely with clients to ensure a personalised approach… Read more about Lauriem Complete Care Ltd - Deal

  • Care Provided
  • Older Person Care
  • Dementia
Lauriem Complete Care Ltd - Ditton

Unit 8, Priory Gate, 29 Union Street, Maidstone ME14 1PT 

9.3 5 reviews
"I just want to say a massive thank you to the Lauriem carers who looked after my nan in her final weeks. They were amazing, they treated my…"   Read all 5 reviews

Lauriem Complete Care Ltd's West Kent branch provides health and social care services to the community, enabling people to lead fulfilling, independent lives. All services are person-centred and include everything from personal care and dementia care… Read more about Lauriem Complete Care Ltd - Ditton

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Lauriem Complete Care Ltd Reviews (33)

9.5
Lauriem Complete Care Ltd has a Group Review Score of 9.5 (9.474) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lauriem Complete Care Ltd must have a Review Score.

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Review of

Lauriem Complete Care Ltd - Deal

from V F (Wife of Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband gets is very good and always happy.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for your review. We really appreciate you taking the time to share your experience, and pleased you are happy with our service. Your comments will be shared with the care team. Kind regards Lauriem


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Review of

Lauriem Complete Care Ltd - Ditton

from Lisa M (Granddaughter of Client) published on 23 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a massive thank you to the Lauriem carers who looked after my nan in her final weeks. They were amazing, they treated my nan with such dignity and grace, and they were gentle and kind with her but also with us, the family. Donna and the team are incredible. Thank you for everything,
you made the whole situation so much better for all of us. And thank you for taking the time to chat with me, for reassuring me and supporting me in the most horrific of times. My nan was end of life when you came to us and I can honestly say you made the end of her life so comfortable and all the family will forever be grateful for all of you.

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Review of

Lauriem Complete Care Ltd - Deal

from Mavis K (Client) published on 1 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a carer for my husban, who has had heart surgery and two strokes, I have been very grateful for the help that carers support have put in place via Lauriem. Recently I have had knee surgery and used Lauriem in a private capacity. They were prompt in arranging this and the carers extremely helpful.
It is also extremely helpful to have a regular carer who is aware of jobs that are required.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to share your positive feedback and awarding us a five-star rating. We are thrilled to have made a positive impact on you and your husband’s well-being. It is always nice to hear nice comments about the carers and I will certainly share this with the team. Your feedback is invaluable in helping us continually enhance our services. Once again, thank you.


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Review of

Lauriem Complete Care Ltd - Ditton

from Marie S (Friend of Client) published on 21 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to take the time to upload a review of the care you are providing to my neighbour and in particular the absolutely amazing service provided by your team member who attended this morning's call and who now comes every Thursday.
She has made such a difference to my neighbour's life, she
really did have her work cut out. She is hardworking and lovely to be around. She really has worked wonders. In such a short time his house already looks and smells so much better and he enjoys the time she takes for his daily needs. It's so lovely to see him getting the care and looking after he so desperately needed.

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Review of

Lauriem Complete Care Ltd - Deal

from A G (Client) published on 6 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit of my first carer, I knew I had made the right decision to use this company. My care plan was totally adhered to and the service provided was excellent, the prices charged were great value and all the staff who attended to me were kind and supportive. My dignity was maintained throughout
and I was given great encouragement at all times. I highly recommend Lauriem to anyone looking for a professional personal care team.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for taking the time to share your wonderful feedback about our services. We are thrilled about your positive experience with Lauriem’s care team. At Lauriem we are committed to providing the highest quality of care and support to our clients and your review reaffirms that we are on the right track. We understand that trusting someone to care for your well-being is a significant decision and we are delighted that you felt confident in your choice from the beginning. Maintaining your dignity and providing excellent service is our priority and we are pleased to know that we have met your expectations. Your recommendation means a lot to Lauriem and this is a true testament to the hard work and dedication of our care team. I will be sure to pass on your kind words to the team. Kindest regards.


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Review of

Lauriem Complete Care Ltd - Deal

from F D (Daughter of Client) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's comments - always: Courteous, knowledgeable, prompt, attentive to client's needs, polite/friendly/jovial, reliable, thorough, reassuring, supportive and helpful, excellent team and the new carers always check the plan.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We greatly appreciate your dad's positive feedback. It's clear that he's had a positive experience with our service and that the consistency high standard of service has made an impact. We're delighted he's found our team to be courteous, knowledgeable, attentive, reliable, and that their jovial demeanour has added to his positive experience. Thank you for sharing his thoughts with us! Kind regards


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Review of

Lauriem Complete Care Ltd - Deal

from T B (Client) published on 11 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would prefer to have a carer at similar times daily, ideally at around 8:30 am. I appreciate the difficulties that you have, in reality, it's only a minor issue. Otherwise, I find your staff helpful and generally a pleasure to see.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to provide your feedback. We truly value your input as it helps us improve our services. It is lovely to hear you find our staff helpful and enjoyable to interact with. We understand your desire for a consistent 8:30 am schedule and we are dedicated to accommodating all our valued clients, despite the challenges. Please feel free to contact the team with any questions or further discussions. Kind regards


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Review of

Lauriem Complete Care Ltd - Deal

from P F (Client) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers for the most part are kind, friendly and cheerful. The new young carer at Caesar Court is outstanding. Some are kind but gormless one or two could not care less. Generally, though the carers are good. Time slots are chaotic and annoying, billing is a disaster and must improve. More flexibility
of care/help is needed in Caeser Court as residents are deteriorating in health and with age.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your feedback on your experience. We appreciate your input and acknowledgement of the kind, friendly and cheerful nature of our carers. We are also thrilled to hear that you find the new young carer outstanding. We understand that everyone’s experience may vary and we are committed to addressing any concerns raised. However, we kindly request that feedback be conveyed in a constructive manner that focuses on areas for improvement rather than using derogatory language. In terms of billing, we apologise for any confusion or dissatisfaction. We are currently making changes in our finance department to enhance our billing process. We appreciate your patience during this transition.


We value your feedback and encourage you to contact the management team directly if you would like to discuss your concerns in more detail. Your feedback is crucial in helping us continuously improve our services and create the best possible experience for our clients.


Kind regards


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Review of

Lauriem Complete Care Ltd - Ditton

from V D (Client) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Lauriem for sending a perfect carer. She helps me to remain independent and I have never been happier.

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Review of

Lauriem Complete Care Ltd - Deal

from A M (Partner of Client) assisted by family/friend published on 5 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers are polite, pleasant, and caring to both myself and my partner. They are considerate to both our needs which is very important. They carry out their tasks with dignity and respect at all times. The office staff do their utmost to keep consistency with regular care workers and are very
pleasant and helpful when contacted.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your positive experience with us! Were thrilled to hear that our care team provided you with a courteous, respectful and helpful service. Your feedback means a lot to us and I will be sure to pass on your kind words to the team. Kind regards.


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Review of

Lauriem Complete Care Ltd - Deal

from Frances C (Niece of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Lauriem six months ago when it became apparent that my aunt needed additional home support. Not living locally to my aunt they made a difficult situation easier to cope with. As time progressed we asked for additional services. They are punctual and always treat my aunt with respect and
patience. Communication between Lauriem and me is good and problems are immediately notified and dealt with. First-class service and everyone's efforts are very much appreciated.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to provide us with your feedback and for awarding us a five-star rating. We are thrilled to hear that we have been able to provide your aunt with the additional support she needed and that our team's punctuality, respect and patience have been appreciated. We understand that managing home support from a distance can be challenging and we're glad to have been able to alleviate some of those difficulties. I will be sure to let the team know of this review. Kind regards


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Review of

Lauriem Complete Care Ltd - Ditton

from Allison A (Client) published on 11 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have changed my life considerably by helping me every day.

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Review of

Lauriem Complete Care Ltd - Deal

from Vanessa T (Daughter of Client) published on 24 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very friendly and professional, they look after all Mum's needs in every way, Mum always looks forward to seeing them and having a chat. They always keep me posted if there is a problem or a change in any way. Mum and I always appreciate your hard work and dedication. Thank you all
so very much.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We are truly grateful for your positive review of our care team. Your comments about their friendly and professional approach and dedication to meeting your mother's needs, means a great deal to us. It's wonderful to hear that your mother looks forward to their visits and enjoys chatting with them. We take pride in keeping you informed about any changes or concerns regarding your mother's care and we appreciate your recognition of our team's hard work. Kind regards.


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Review of

Lauriem Complete Care Ltd - Deal

from Michael D (Husband of Client) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A complete care package. Courteous, respectful, extremely helpful and good timekeepers. I cannot fault any part of the extremely first-class service. Everyone is an individual and contributes to making our lives all the better for it.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our care team provide you with courteous, respectful and extremely helpful service. We take pride in providing a good service to all our customers and it's great to know we met your expectations. I will certainly pass on your kind words to the care team. Kind regards.


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Review of

Lauriem Complete Care Ltd - Deal

from M R (Client) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are helpful and friendly and easy to talk to.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your positive experience. It's wonderful to hear that the carers have been helpful, friendly and easy to communicate with.
I appreciate your feedback and hope that your continued interactions with the care team are just as positive. Kind regards.


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Review of

Lauriem Complete Care Ltd - Deal

from A S (Client) published on 14 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. They are helping me become more social and take better care of myself in daily life. People I know say they can see a difference in me. I could have done with this sort of help years ago.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We are thrilled to hear you have found our staff to be friendly and helpful in your journey towards becoming more social and taking better care of yourself. It is heartwarming to know that the support we have provided has made a positive difference in your life. Thank you for sharing your positive feedback with us and we look forward to continuing to work together. I will be sure to pass on your kind words to the care team. Kindest regards


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Review of

Lauriem Complete Care Ltd - Ditton

from R H (Client) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, I am completely happy with the care that I get from Lauriem's carers. Sometimes the only people that I see for three or four days are 'the carers'. The girls/ladies, always have a smile and 'How are you?' apologising if late because of the traffic or weather. But always puts me at ease when helping
me with personal hygiene, so important and good advice and help to shower and dress. Sets me up for the day. Thank you.

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Review of

Lauriem Complete Care Ltd - Deal

from John H (Client) published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are compassionate and caring. They are very helpful and it is a pleasure to have.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for your positive and thoughtful review. The team will be delighted to receive such positive feedback, it always means a huge amount to our carers and office staff. I will be sure to pass on your kind words to the care team. Kindest regards.


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Review of

Lauriem Complete Care Ltd - Deal

from M H (Client) published on 18 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am electric wheelchair-bound and required a hoist for transferring to bed/wheelchair and back. Without exception all my carers are excellent. They are professional and most importantly they are pleasant company. I need full support including attending to pressure sores. I simply could not manage without
their assistance.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for your review. We really appreciate you taking the time to share your experience, and pleased you are happy with our service. Your comments will be shared with the care team. Kind regards Lauriem.


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Review of

Lauriem Complete Care Ltd - Deal

from D A (Wife of Client) published on 18 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Lauriem Complete Care several times in the past few years. They have always provided a good and reliable service for my husband while we are on holiday in Deal.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to complete a review. We are very pleased to hear that you have had positive experience's with Lauriem over the years. It has been a pleasure to offer you a service whilst you were on holiday in Deal and we look forward to seeing you both next year. I will pass on your comments to the office and care staff. Kind regards Lauriem.


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Awards / Recognitions (1)

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Frequently Asked Questions about Lauriem Complete Care Ltd

How many Agencies does Lauriem Complete Care Ltd own?

Lauriem Complete Care Ltd own 2 Agencies.

Which Lauriem Complete Care Ltd Agencies have the highest review score?

Lauriem Complete Care Ltd - Deal & Lauriem Complete Care Ltd - Ditton have the highest review score.
Lauriem Complete Care Ltd in Kent

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