Home Care Providers Owned by Unite Care Ltd

  • Home Care Providers Owned by Unite Care Ltd

Unite Care Ltd Locations (2)

 

2 Home Care Providers owned by Unite Care Ltd

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Unite Care

5 Assembly Passage, London E1 4UT 

  • Care Provided
  • Older Person Care
Unite Care Ltd

Unit 40, Design Works, Park Parade, London NW10 4HT 

1.5 1 review
  • Care Provided
  • Older Person Care
  • Dementia
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Unite Care Ltd Reviews (1)

Reviews Posted for members of Unite Care Ltd

Overall Experience

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Review of

Unite Care Ltd

from Diana L (Wife of Client) published on 28 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Period of care: late March 2024 to 17th June 2024. We were promised two carers four times per day, and this did happen; however, the personnel kept changing which was unsettling for both patient and family.
Visits were supposed to be up to 30 minutes, but in practice, the carers rarely stayed longer
than 10 minutes, sometimes less. In the early weeks, they seemed very unwilling to change bedding; consequently, the patient's room smelt unsavoury. After many requests from the patient's family, this eventually improved.
On the day of the patient's death, we found the carers' behaviour completely unacceptable. They refused to leave the premises until they had telephoned the patient's daughter, who was out with her child and dog, to tell her "Your Dad's dead?". She found this profoundly upsetting and had to be helped and comforted by strangers in the park. This phone call was completely unnecessary as her mother was at home and would have told her in a more appropriate way.

Reply from Mike John, Manager at Unite Care Ltd

The care provided was fully investigated and found the allegations unfounded, the carers followed procedures when the client passed away and made sure that they left appropriately, same carers provided services and the client's wife admitted that they were brilliant. The carers provided more time than allocated and the family wanted to take extra time that they were not paying for. The client's wife has discriminated against the carers because of their background and the company did not want to pursue as they are dealing with the death of a loved one.


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Frequently Asked Questions about Unite Care Ltd

How many Agencies does Unite Care Ltd own?

Unite Care Ltd own 2 Agencies.

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Unite Care Ltd & Unite Care has the highest review score.
Unite Care Ltd in London

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