Home Care Providers Owned by Acer Healthcare Ltd

  • Home Care Providers Owned by Acer Healthcare Ltd

Acer Healthcare Ltd Locations (3)

 

3 Home Care Providers owned by Acer Healthcare Ltd

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Acer Healthcare Solihull and Birmingham

Birmingham Business Park, 6110 Knights Court, Solihull Parkway, Birmingham B37 7WY 

9.9 16 reviews
"The service provided professional, compassionate staff who were meticulous in providing the care my husband needed. I always felt that they…"   Read all 16 reviews

Acer Healthcare Solihull and Birmingham provides home care services to people requiring care and support in their own home. From 30 minutes to hourly care visits, personal care, live-in care to 24 Hour care service, trained, compassionate staff are… Read more about Acer Healthcare Solihull and Birmingham

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Acer Healthcare Northwood & Ruislip

1k Argyle House, Joel Street, Northwood HA6 1NW 

9.3 6 reviews
"Acer Healthcare came to my family's rescue as a temporary care package was required for a few days last February for my mum, who suffers…"   Read all 6 reviews

Acer Healthcare, a leading domiciliary care company, is dedicated to providing compassionate and personalised home-based care solutions. With a commitment to enhancing the well-being of individuals, Acer Healthcare delivers a range of tailored services… Read more about Acer Healthcare Northwood & Ruislip

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Acer Healthcare Richmond and Twickenham

Vista Business Centre, 50 Salisbury Road, Hounslow TW4 6JQ 

  • Care Provided
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care Wigan, Wigan
Alcedo Care
CHD Care at Home - Southwest Surrey, Godalming
CHD Living Ltd

Acer Healthcare Ltd Reviews (22)

Reviews Posted for members of Acer Healthcare Ltd

Overall Experience

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Review of

Acer Healthcare Northwood & Ruislip

from M C (Client) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall experience has been between satisfactory and good with the large number of carers, the treatment has ranged from just satisfactory to good with 1-2 being proactive while some have been reactive. This si the first care provider I have used so the rating reflects the fact that I do not have
experience of other providers.

Reply from Amy Nevard, Registered Manager at Acer Healthcare Northwood & Ruislip

Thank you very much for your feedback. We take all feedback onboard and will work towards making improvements to the services in which we are providing. If we can be of any assistance in the mean time please do not hesitate to contact the office team.


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Review of

Acer Healthcare Northwood & Ruislip

from Julia B (Daughter of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Healthcare came to my family's rescue as a temporary care package was required for a few days last February for my mum, who suffers from dementia and then became a permanent package soon after. Mum refused the care at first and was very resistant, but the Care Manager and Carers have worked so
closely with mum, and now she looks forward to their daily visits. They respect her needs to be as independent as possible and keep her safe, for which I cannot thank them enough. I am always kept informed of any issues or changes and feel fully supported, I would highly recommend them to anyone who needs care.

Reply from Amy Nevard, Registered Manager at Acer Healthcare Northwood & Ruislip

Thank you so much. It is an absolute pleasure to support Mum, and we look forward to doing so for the foreseeable future.


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Review of

Acer Healthcare Solihull and Birmingham

from Z P (Daughter of Client) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good with the care, Mom is happy and content.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review Ziby. It's much appreciated.


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Review of

Acer Healthcare Solihull and Birmingham

from B S (Wife of Client) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided professional, compassionate staff who were meticulous in providing the care my husband needed. I always felt that they had my needs in mind as well as my husband's.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the excellent review. It's much appreciated.


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Review of

Acer Healthcare Solihull and Birmingham

from Patricia U (Wife of Client) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable company. Easy to contact. Professional carers, always cheerful.
Always check with me before they leave to see if I need any further help.

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Review of

Acer Healthcare Solihull and Birmingham

from Karen C (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom was a client of Acer, she was 87 and housebound, with oxygen 24/7 due to her poor breathing and was physically frail. Acer has been wonderful, polite and friendly, on time for the 12 months we used them and gave my mom something to look forward to, looking after mom in the mornings, lunchtime
and evenings to make her life more manageable, always chatting and friendly. Always helpful and nothing was too much trouble. They always did what was asked and more if necessary.
A carer found Mom on the morning she passed and she could not have done any more than she did, she was amazing and I will always be very thankful to her, she stayed with the family long after her shift had ended and was very professional but warm at the same time.
I would recommend Acer to anyone with a care need.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

It was a great pleasure and honour to look after your mum. We all do really miss her; it was lovely working with you. Many thanks for the fantastic review and the staff and the team would love to see this. It's highly appreciated.


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Review of

Acer Healthcare Solihull and Birmingham

from Patricia R (Daughter of Client) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received has been wonderful, so kind, caring and always putting Mum's needs first. They have on a few occasions asked if I minded them handling Mum where necessary. Your carers are definitely first-class. My thanks go out to all of you.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Hi Patricia, many thanks for a great review, It's highly appreciated. It's a pleasure to look after your mum always. Our staff would love to see this fantastic review.


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Review of

Acer Healthcare Northwood & Ruislip

from Fran C (Daughter of Client) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went to hospital where she acquired a nasty tummy bug. She became extremely anxious and started having panic attacks, particularly at night. We could not be with her 24 hours a day so we employed Acer carers to be nighttime companions. We cannot recommend them highly enough. The two girls who
shared the shifts were, caring, communicated with us so well, gave advice and became friends during this very difficult time. The managers were also easy to contact and we were easily able to extend the cover. I highly recommend Acer. They have been excellent.

Reply from Karen Birtchnell, Care Manager at Acer Healthcare Northwood & Ruislip

Thank you for your kind words. We're so glad our carers could provide comfort and support to your mum during such a difficult time. It's wonderful to hear that our team communicated well and became trusted companions. We'll share your feedback with everyone involved, and we're here if you need anything in the future.


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Review of

Acer Healthcare Northwood & Ruislip

from Sean M (Son of Client) published on 23 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son and main carer for my frail elderly mother for a number of years, and with healthcare provision experience myself, I am truly grateful to one of Mum's carers in particular for the wonderful care and help she continues providing for us. Punctuality, cleanliness, and attention to detail are
hallmarks of the service and I am delighted that my mother is in safe hands for the time we get the visit each morning.
It has been a very difficult journey for us to find the right agency, but I can say wholeheartedly that Acer has proved to be the answer we were looking for. I thoroughly recommend them.
Thank you again to 3 carers in particular long may it continue.

Reply from Karen Birthnell, Care manager at Acer Healthcare Northwood & Ruislip

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that our carer has made such a positive impact on both you and your mother. Providing punctual, clean, and attentive care is what we strive for, and it's wonderful to know that these qualities have brought comfort and peace of mind to your family. We understand how challenging it can be to find the right care, and we are honored that you chose Acer Healthcare. We will make sure to pass on your appreciation to the carers, and we look forward to continuing to support your mother with the same level of care. Thank you again for your recommendation.


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Review of

Acer Healthcare Solihull and Birmingham

from M L (Client) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are prompt, professional and very polite. Care is excellent and personalised to my needs. Management is excellent, stepping in when needed. Any changes to my care plan are implemented quickly. Sensitive to my needs etc.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for a fantastic review; highly appreciated.


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Review of

Acer Healthcare Solihull and Birmingham

from Robert H (Husband of Client) published on 8 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the service we have been receiving. The standard of care and timekeeping is beyond our expectations. They are polite friendly and cannot be more helpful. My wife recently had an emergency requiring a bed change between visits, a quick call to the office and we were visited
within an hour. So helpful when I did not know which way to turn. It makes you feel confident that there is someone to help if you have an emergency.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the 5-star review deserves the best. Your positive feedback made our day. We look forward to giving more outstanding service. Many thanks again.


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Review of

Acer Healthcare Solihull and Birmingham

from A B (Daughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and accommodating. Really kind when caring for my mum who is highly dependent on their help. Always leave the house in an immaculate condition. Pay close attention to detail and are really conscientious.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review. Its a pleasure to look after your mum.


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Review of

Acer Healthcare Solihull and Birmingham

from Penny R (Daughter of Client) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They came to the house and explained all of their service before and then left us to make a decision.
My mum has daily care they help to dress and do her breakfast.
They also give her a shower if she wants one.
They are very attentive and always ask Mum what she needs they are clean and smart.
Mum
was very wary of people going into the house but took to them straight away.
There help has made my life easier and gives me time with my family.
I would recommend them.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

That's a great review. Lovely to hear these. Many thanks for giving such a fantastic review.


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Review of

Acer Healthcare Solihull and Birmingham

from Carl K (Son of Client) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service provided. Work hard and treat my mother with care, keeping the accommodation clean and picking up her prescription when needed. Trust is a big thing for me and I feel I can trust them to look after my mother which gives me peace of mind.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

That's lovely to feedback; its a pleasure to look after your mum. That's a great review. Will share it with staff; they will be really pleased to hear that.


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Review of

Acer Healthcare Solihull and Birmingham

from P K (Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had very bad experiences with different agencies previously. Ever since I have used Acer health care I feel so happy. Management is excellent - they listen promptly and provide the best care possible. Highly trained care staff and very friendly and professional attitude.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Thanks for the lovely feedback; it's highly appreciated.


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Review of

Acer Healthcare Solihull and Birmingham

from H B (Husband of Client) published on 10 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife receives a regular carer, she helps my wife with her daily routine, my wife has dementia her care is very high and challenging level, they have an excellent understanding of my wife's needs. She is very pleasant and accommodating and offers lots of support to my wife, she puts all the effort
into meeting my wife's needs, and we are very happy with the service we get from Acer Health Care and communication, management is really helpful. Thank you for providing the best care for my wife.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review. We are pleased to receive this.


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Review of

Acer Healthcare Solihull and Birmingham

from K S (Daughter of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had some real issues with carers in the past and when I was faced with having to self source I was quite overwhelmed by it all. My dad is completely bed-bound needing quite specific care so I took my time in looking for the right care. Acer Healthcare has been outstanding. They have listened
to our needs, resolved any issues quickly and effectively and are always there when we need them. Two staff members in particlar have been a great support with a wealth of knowledge and they actually care. Sadly with other providers this has not been the case. This is a very difficult time for us all as a family and this is one less thing we need to worry about as I know the carers do their very best and are punctual which can be difficult for them when emergencies occur. The best thing about Acer is the level of communication which is second to none and is so important when caring for a family member who is at end of life. Just want to say a big big thank you to them all.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review. We will share it with our office team and staff; they will be really pleased to see this. Once again; thank you so much.


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Review of

Acer Healthcare Northwood & Ruislip

from L S (Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with all aspects of the service and care provided by Acer Healthcare. From the initial contact with the agency through to the individual care provided by the team, every aspect was professional and thoughtful. The two women who came to me were friendly, polite and extremely helpful,
offering to do a variety of tasks for me on top of the care package which had been agreed. They were punctual and very efficient, and were a pleasure to chat to every day. Highly recommended.

Reply from Karen Birtchnell, Care manager at Acer Healthcare Northwood & Ruislip

Thank you very much for your kind words! We're thrilled to hear that you had such a positive experience with Acer Healthcare. Providing professional and thoughtful care is at the heart of what we do, and it's wonderful to know that our team exceeded your expectations. We take great pride in ensuring that our caregivers are not only skilled and efficient but also friendly and compassionate. It's fantastic to hear that the two women who assisted you were able to provide not only the agreed-upon care package but also went above and beyond to help with additional tasks and brighten your days with pleasant conversation.


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Review of

Acer Healthcare Northwood & Ruislip

from Imrana M (Daughter of Client) published on 12 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Acer Healthcare online. I was a bit nervous to try them the first time, but I am so glad I made the right decision to seek help from them for my elderly mother visiting me from back home.
One member of staff was very professional in her work. She was well-mannered and very supportive of my
mother in her day-to-day tasks, e.g. toilet trips, changing clothes, serving my mother lunch whilst I was at work, my mother’s morning and afternoon medications, etc. She carried out all the instructions, as I explained to her on her first day with my mother.
She even helped me to do a bit of hovering, etc.
The directors are very professional and maintain regular contact with me to plan the following week's plans and payments, etc.
I received a call from the team to give a first-week satisfaction review in case there is anything to improve.
I would highly recommend Acer Healthcare to anyone who requires care for their elderly family member/ friend.

Reply from Karen, Care Manager at Acer Healthcare Northwood & Ruislip

We are delighted to receive your kind words and recommendation!
At Acer Healthcare Northwood & Ruislip, we strive to provide the best care possible for our service users and their families. We are glad to hear that our staff member was professional, well-mannered, and supportive of your elderly mother during her visit. We appreciate your feedback and cooperation in planning the care arrangements.
Thank you for choosing Acer Healthcare and trusting us with your loved one’s care. We look forward to serving you again in the future.


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Review of

Acer Healthcare Solihull and Birmingham

from Norma H (Partner of Client) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service from our carers. We see 4 regular carers who are now getting to really understand my partner's needs.
They are pleasant and accommodating and offer advice when they notice something which needs to be dealt with.
A good start.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Thanks for the fantastic feedback; we are so grateful for your kind words and 5-star review! Very pleased.


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Awards / Recognitions (0)

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Frequently Asked Questions about Acer Healthcare Ltd

How many Agencies does Acer Healthcare Ltd own?

Acer Healthcare Ltd own 3 Agencies.

Which Acer Healthcare Ltd Agencies have the highest review score?

Acer Healthcare Solihull and Birmingham, Acer Healthcare Northwood & Ruislip & Acer Healthcare Richmond and Twickenham have the highest review score.
Acer Healthcare Ltd in London Acer Healthcare Ltd in West Midlands

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acer Healthcare Ltd to verify any information. View our terms and conditions. Acer Healthcare Ltd has a Basic Service – more info.