Home Care Provider Owned by Goldleaf Homecare in Essex

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Goldleaf Homecare in Essex

Only the locations & reviews in Essex for Goldleaf Homecare are showing below.

View the details of all 2 locations (with 37 reviews) owned by Goldleaf Homecare

Goldleaf Homecare Locations in Essex (1)

 

1 Home Care Provider owned by Goldleaf Homecare in Essex

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GoldLeaf Homecare Waltham Abbey

Unit 102, M25 Business Centre, 112 Brooker Road, Waltham Abbey EN9 1JH 

9.5 31 reviews
"I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always…"   Read all 31 reviews

GoldLeaf Home Care was founded in 2015 with the vision of providing the highest levels of care and support for people to remain independent at home. The company started out with four clients and four members of care staff, and since then the company… Read more about GoldLeaf Homecare Waltham Abbey

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Goldleaf Homecare Reviews in Essex (31)

9.2
Goldleaf Homecare has a Group Review Score of 9.2 (9.191) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Goldleaf Homecare must have a Review Score.

Overall Experience

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Review of

GoldLeaf Homecare Waltham Abbey

from N B (Niece of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always there to support my uncle and give him the care he needs nothing is too much trouble. Also a fantastic support to me, keeps me up to date when necessary and explains
everything well. Amazing ladies who I cannot praise enough.

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Review of

GoldLeaf Homecare Waltham Abbey

from D S (Daughter of Client) published on 1 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall friendly and good, Mum's needs are met, reliable, management are informative. Goldleaf have been caring and continues for a few years, they all love Mum she is content, always smiling and they say she is a pleasure. Overall quite pleased.

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Review of

GoldLeaf Homecare Waltham Abbey

from J C (Granddaughter of Client) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandfather has used Goldleaf for a number of years to help him with his basic needs. The majority of the time the service is good, greeting him with a friendly smile and a cup of tea. Clare is particularly good and comes across with genuine care and attention to detail.
Managers are very responsive
and carers are punctual, however lack enthusiasm when it comes to meal prep and often do not fill their dedicated time slots given prices have increased over the years.

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Review of

GoldLeaf Homecare Waltham Abbey

from G T (Daughter of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very caring, thoughtful and thorough. We trust their care and support and they often do go above and beyond to ensure Mum's comfort and satisfaction. We are very happy and lucky to have a professional service from a lovely team of carers.
The only suggestion is that it would be good
to have an app to be able to see care call times and other information for peace of mind.

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Review of

GoldLeaf Homecare Waltham Abbey

from S A (Daughter of Client) published on 5 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the service provided to Mum. The new staff always read the care plan before their visit; which means mum's needs are always catered for. Mum says the staff who visit are friendly and are willing to do extra small tasks if rules allow. The office staff are always cheerful
and helpful.

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Review of

GoldLeaf Homecare Waltham Abbey

from R R (Daughter-in-law of Client) published on 3 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The office is very accommodating when I ring asking for extra cover at short notice, and all the staff that visit my parents-in-law are hard-working, pleasant and reliable. They let me know if any problems or if items need purchasing for them.

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Review of

GoldLeaf Homecare Waltham Abbey

from Jane W (Friend of Client) published on 3 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Goldleaf Home Care has been helpful in providing flexible care to the client concerned. Where possible, continuity of carers has helped the client build up relationships and encourages social interaction.

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Review of

GoldLeaf Homecare Waltham Abbey

from Jane H (Daughter of Client) published on 3 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless care of my mum, kind and attentive till her last day with us, enabling me to keep mum's wishes to stay in her own home.
I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go above
and beyond for myself and Mum, always being there when needed. To hear and see how the carers treated Mum was such a comfort.
I cannot recommend Goldleaf high enough.

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Review of

GoldLeaf Homecare Waltham Abbey

from N J (Nephew of Client) published on 20 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard of care is good - some of the carers seem to have much more time to carry out their duties - others seem to be in a hurry to move on to the next client.
Mostly the carers themselves are kind and professional.
The management team have been exceptional in the way that they have
supported my aunt beyond what is required - attending to her in person when she has had accidents in the home calling the ambulance service and aiding me by providing a safety net that can be relied upon.

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Review of

GoldLeaf Homecare Waltham Abbey

from Seamus F (Client) published on 5 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my carers, they are all lovely ladies. Would not change any of them. Some go over and above their duties I'm sure. Lucky us!

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Review of

GoldLeaf Homecare Waltham Abbey

from M C (Client) published on 4 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the regular carers I have. The only thing that disappoints me is the call times. The slot times that I have are normally 10:00 am. I find that my calls get later and later. Especially Mondays and Sundays. My calls are at 11:00 am or later. It cuts my day especially if I want to go
out with my husband. I've spoken to all office staff but I'm not heard whatsoever.

Reply from jayde Simpson, Office admin at GoldLeaf Homecare Waltham Abbey

Thank you for your review of GoldLeaf Homecare, we are pleased that you are happy with the care you receive. I'm sorry to read that you are not happy with your call times on certain days, we have discussed this with you in the past and you have been made aware that we have to run a safe and effective service for all clients and unfortunately that means call times are occasionally later than usual. Thank you again for taking the time to submit your review.


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Review of

GoldLeaf Homecare Waltham Abbey

from Sheila C (Client) published on 3 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care I have received from GoldLeaf. I usually have the same carer which is best, but if I have a different one they are all very kind and helpful. When phoning the office for information or to change appointments they are always pleasant and helpful.

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Review of

GoldLeaf Homecare Waltham Abbey

from Helen E (Client) assisted by family/friend published on 26 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my carers. They are kind and patient. They listen to what I say and offers me choices.

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Review of

GoldLeaf Homecare Waltham Abbey

from J A (Granddaughter of Client) published on 6 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoldLeaf Homecare have exceeded our expectations with caring for my grandmother. She was reluctant to have care but now wouldn't be without the carers that come in to assist her. They have made her feel at ease and have helped her gain her independence back after a fall. The support they offer her is
brilliant and the communication from the office is excellent. Everyone at GoldLeaf are friendly and very helpful and you are always able to contact someone if you need to.

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Review of

GoldLeaf Homecare Waltham Abbey

from A B (Client) published on 8 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who have come to assist my husband with personal care have always been efficient and respectful to him and our home, and gone about their work in a cheerful manner, often rawring laughter at times. Through doubtful about having carers, we found our concerns were unnecessary. The daily visits
have helped to make the day, especially with covid lockdowns. I would not hesitate to use Goldleaf Homecare again and would recommend them to anyone in need of such services.

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Review of

GoldLeaf Homecare Waltham Abbey

from Edward W (Son of Client) published on 15 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No one experience can cover the professional attitude and care from all the staff and I would not hesitate to recommend GoldLeaf for all your home care requirements.

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Review of

GoldLeaf Homecare Waltham Abbey

from Teresa R (Client) assisted by family/friend published on 31 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

General service has been excellent. I am very pleased with all the carers.

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Review of

GoldLeaf Homecare Waltham Abbey

from D H (Client) published on 18 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, treated with dignity, very trustworthy. Good timekeeping. Respect my wishes. Overall very satisfied.

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Review of

GoldLeaf Homecare Waltham Abbey

from C E (Daughter of Client) published on 30 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldleaf were able to assist us in our time of need. Friendly careing staff who helped our mother with personal care and were respectful and dignified in all matters. Mum was happy with their visits.

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Review of

GoldLeaf Homecare Waltham Abbey

from M G (Daughter of Client) published on 27 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had excellent care from GoldLeaf carers. She was treated with care and dignity, and there was a sense of true friendship and love with certain regular carers, in face they became family.

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Awards / Recognitions (0)

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