Home Care Providers Owned by A&R Guardian Services Ltd

Reply from Ruth, Manager at A&R Guardian Services Ltd

Thank you Clare for your feedback. We're glad you're satisfied with the care provided for your dad. It's wonderful to hear that our carers have been kind, patient, and understanding, and that our managers have been responsive to your needs.We truly appreciate your support and we remain committed to providing the best care possible

Reply from Ruth, Manager at A&R Guardian Services Ltd

Thank you Karen for sharing your feedback with us. We're pleased to hear that you found the overall care for your dad to be good, and we appreciate your thoughtful insights on consistency and the importance of continuity. We also take note of your concerns and we will ensure that these aspects receive careful attention in the care we provide moving forward. Your comments are invaluable, and they motivate us to uphold the highest standards of care for our service users. Please feel free to reach out if there's anything else you'd like to share.

Reply from Ruth, Registered Manager at A&R Guardian Services Lancashire

Thank you very much for your feedback. We are pleased to learn that you are satisfied with the service provided by our carers and office staff. We will be in contact shortly to set up our service user app, which will allow you access to the carer's notes.

Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Ltd

Thank you very much for your kind words. We endeavour to maintain consistency with our carers as well as the care we provide. We are pleased to hear that your experience with us has been fulfilling.

Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Ltd

Thank you for your kind words. It was truly a privilege for our staff to spend time with your Auntie, always respecting and supporting the independence she valued. We feel honoured to have been part of her journey.

Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Lancashire

Thank you for your feedback. We are sorry to hear you feel this way about our service. In our view, the care and support provided to your mother was exemplary. Nonetheless, we acknowledge that family members may sometimes feel dissatisfied despite providers' best efforts. Additionally, staff faced considerable challenges during their interactions with you, which unfortunately included instances of being addressed with inappropriate and derogatory language. We commend the team for maintaining their professionalism and continuing to deliver exceptional care and support to your mum under these circumstances. For the record, there was never any safeguarding inquiry concerning your mother's care in the numerous meetings with local authority representatives. Our last meeting focused on relocating your mother due to her changing needs, as she could no longer safely live alone in that accommodation setting. We assure you that your mother's care consistently remained our top priority throughout.