2 Bakers Yard, High Street, Uxbridge UB8 1JZ
"Very helpful staff with pleasant nature, always punctual. I have peace of mind knowing a carer is regularly visiting in with my elderly…" Read all 44 reviews
Life Care Plus Hillingdon offers home care to people with a variety of needs including elderly people, physically disabled, those with learning disabilities among others. The home care service support people to live at home independently in Hillingdon,… Read more about Life Care Plus-Home Care Services and Live in Care
42-44 Clarendon Road, Watford WD17 1JJ
Submitted via Website • Report
Reply from Rajenkumar Thakkar, Director at Life Care Plus-Home Care Services and Live in Care
Life Care Plus acknowledges the concerns raised by a client regarding their loved one's care. Despite the company's commitment to providing quality care and addressing challenges, the client's experience was unsatisfactory. The company values feedback and strives for improvement, but adheres to professional care plans to ensure safety. Issues arose when balancing specific demands with guidelines, particularly a request for a week-long shadowing period, which posed financial constraints. Despite efforts to accommodate, the family chose not to continue the care plan. We ensure all staff are trained according to the Care Act and company policy, with thorough inductions and shadowing by senior staff. Over two and a half years, the company faced challenges due to the family's demands and abusive behaviour toward Carers and Care Manager. Ultimately, due to ongoing issues, Life Care Plus issued a notice and ended the care arrangement. The company remains committed to providing excellent care.
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Reply from Marie, Care Manager at Life Care Plus-Home Care Services and Live in Care
Thank you for your kind words.
From Life Care Plus Team.
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Reply from Rajen Thakkar, Director at Life Care Plus-Home Care Services and Live in Care
Thank you for your review. Your feedback is very important for the Life Care Plus Quality team.
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Submitted via Postal Card • Report
Reply from Rajenkumar Thakkar, Director at Life Care Plus-Home Care Services and Live in Care
Thank you for your kind words and review of Life Care Plus.
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