Home Care Providers Owned by Perfect Care Ltd

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Perfect Care Ltd
Perfect Care Ltd, based in County Durham, provides home care services in people's own homes.

Home care services include personal care such as help showering, respite care, Live-in care, dementia care, end of life care, complex care, care and support to adults with a range of learning disabilities and physical disabilities.

Founded in 2012, skilled, trained staff give support and care with kindness, respect and understanding.

Perfect Care Ltd Locations (2)

 

2 Home Care Providers owned by Perfect Care Ltd

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Perfect Care - Durham

10-12 High Street, Spennymoor DL16 6DB 

9.4 20 reviews
"I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for…"   Read all 20 reviews

Perfect Care Ltd is a CQC registered company that provides excellence in care and support to people of all age ranges living in their own homes, whatever level of care they may require, from light domestic work through to Dementia Support or Complex… Read more about Perfect Care - Durham

  • Care Provided
  • Older Person Care
  • Dementia
Perfect Care - Gateshead

111 Design Works, Annexe Building Unit 110, William Street, Gateshead NE10 0JP 

9.4 8 reviews
"Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office…"   Read all 8 reviews

Perfect Care Gateshead provides flexible, person-centred support services to allow individuals to live a dignified, independent life tailored to their individual requirements. Person-centred home care is offered to individuals to help them to be as… Read more about Perfect Care - Gateshead

  • Care Provided
  • Older Person Care
  • Dementia

Perfect Care Ltd Reviews (28)

9.4
Perfect Care Ltd has a Group Review Score of 9.4 (9.403) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Perfect Care Ltd must have a Review Score.

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Review of

Perfect Care - Gateshead

from Carole H (Daughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office staff, and have kept me informed if there are any issues. It's such a shame Gateshead Council are not going to use Perfect Care in the future, so I would like to take
this opportunity to thank Perfect Care for the service which they have provided.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do appreciate your very kind words. Perfect Care.


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Review of

Perfect Care - Durham

from Hilary F (Wife of Client) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are polite and helpful. Do their job well. Always try to help in any situation.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your feedback. We very much value your comments. Thank you.


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Review of

Perfect Care - Durham

from M J (Client) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Some excellent carers but unfortunately I slipped whilst being assisted to shower. I have suffered much pain and spent thousands of pounds as a result. I had broken my hip and my knee and am now attempting to walk with an aid.
Very disappointed.
Some young, poor staff were clueless.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for submitting your review. This has been passed to the registered manager concerned.


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Review of

Perfect Care - Durham

from R A (Brother of Client) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for our 5-star rating. Perfect Care.


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Review of

Perfect Care - Gateshead

from A M (Daughter of Client) published on 24 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous first week. No issues. Mum's transition from council care to private was seamless. Care plan in place is detailed and accurate. Although I have not met all of the team yet. Hats off to one staff member in particular for making my mum's first week easy. Very caring and approachable. We feel
safe knowing Mum's being looked after well.

Reply from Carol Jackson, Engagement Manager at Perfect Care - Gateshead

Thank you so much for your lovely review. The first few weeks are so important when everyone gets to know each other and builds up that trust. We are delighted this is working out for you. Thanks, Perfect Care.


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Review of

Perfect Care - Durham

from L G (Client) published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Found some of the carers excellent, some average and others didn't know how quick to get finished.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your review. We do take comments seriously but would appreciate more details to enable us to look into them. Could you please contact us to discuss. Thank you.


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Review of

Perfect Care - Gateshead

from Elizabeth C (Client) published on 15 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers at Perfect Care can't do enough for me. They are the only people I see and put a smile on my face. They all make me feel that I am still able to be as independent as possible.
In the morning they feed my cat first as they all know when she is sorted I'm happy.
I appreciate every
one of them.

Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Gateshead

Thank you for your kind review, it is heartwarming to hear about your positive experience with Perfect Care! We will pass on your comments to the team.


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Review of

Perfect Care - Durham

from M W (Wife of Client) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for us until he had to go into a care home.
Thanking you once again.

Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for such a kind review, we are so pleased that our team were supportive and caring and we will pass on your comments to them all.


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Review of

Perfect Care - Durham

from Derek H (Son of Client) published on 21 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service well impressed with all of the staff I have met and had conversations with have been great and I have met most of the carers and they are really kind and friendly with my dad and have really good chats.

Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your lovely review. We are delighted you are so impressed with us. We pride ourselves on our service. Thank you. Perfect Care


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Review of

Perfect Care - Durham

from J Q (Wife of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, the service is very good. Some carers are excellent and will go the extra mile to help.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for your review. We appreciate your comments.


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Review of

Perfect Care - Durham

from J W (Husband of Client) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More consistency and communication.

Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your 5-star review. Perfect Care.


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Review of

Perfect Care - Durham

from Amy T (Daughter of Client) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care I received for my dad, we managed to get him home fast and the care plan sorted within a day allowing my dad to have his remaining time at home. Care staff were confident to deal with end of life and understood our needs and wishes and were able to keep him comfortable at home.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for your lovely review at such a difficult time. Our team are amazing and it's times like this they become invaluable. Thank you.


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Review of

Perfect Care - Durham

from D P (Client) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall very good.

Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you for your feedback. We would like to be able to improve so would appreciate the opportunity of knowing where we can improve. Could you please email our registered manager kelly.urwin@perfectcare.co.uk Thank you.


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Review of

Perfect Care - Durham

from Gordon G (Client) assisted by family/friend published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is going well at the moment. It makes a difference when we know which carer is coming and at what time. It has not always been so. I have nothing but good to say about our present carers. They are helpful and pleasant.

Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you. We are so pleased everything is now going well. It can be a challenge sometimes to get a routine in place but we do always try our best. We do have lovely carers and a great team. Thank you.


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Review of

Perfect Care - Durham

from Carol I (Daughter of Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support was fantastic. The advice they gave was really good. They are a credit to your team. Thank you for helping me in the last days of my dad's life.

Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Firstly, we are so sorry for your loss. We are so pleased we were able to support not just your dad but you. It's always a difficult time but with the training, knowledge and experience our team has it can ease a difficult situation. Thank you for taking the time to pass on your comments, Perfect Care.


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Review of

Perfect Care - Durham

from C F (Granddaughter of Client) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nana tells me about how nice some of the staff are that visit her and take care of her which is lovely to hear. Feedback has been provided as sometimes the staff find it difficult to cook certain meals but on the whole she is generally pleased with the service.

Reply from Carol jackson, Engagement Manager at Perfect Care - Durham

Hi. Thank you so much for your review. We do take all comments and feedback seriously and address them and we have therefore passed this to the Registered Manager. Thank you.


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Review of

Perfect Care - Durham

from Carolyn T (Daughter of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers call on a weekend to check Dad has taken tablets and help with meals. Carers have all been very nice with Dad and it’s peace of mind for me when I’m not around to know that he is being checked up on and won’t miss his medication. I find the app very useful showing the scheduled time of visit
and a summary of what’s been done.

Reply from Carol jackson, Engagement Manager at Perfect Care - Durham

Thank you for your lovely review. Our carers do make a difference to not just our service users but to their families too. We have a fantastic team. Thank you


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Review of

Perfect Care - Gateshead

from Susan F (Daughter of Client) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank one lady for taking the extra time and effort to manage my mother's care. She has helped both me and my mother, and we are both now in a happier place and feel comfortable with the care plan she's put in place.

Reply from Carol jackson, Engagement Manager at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do have an amazing team, and we are delighted you are so happy. Thank you.


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Review of

Perfect Care - Durham

from Louise E (Daughter of Client) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect Care was amazing with my mam. The manager was amazing - couldn’t fault them. They were always on time and saw to her every need. She really enjoyed the company, and they were so pleasant and supportive and were great at keeping me informed.

Reply from Carol jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your lovely review. We are delighted you have had a good experience. We take pride in ensuring this. Thank you.


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Review of

Perfect Care - Durham

from Paul M (Son of Client) published on 22 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Perfect Care as my mother was finding it difficult to manage in her own home. The case manager came out and my mother was involved in her own care plan and this was person-centred to her. We were provided with all the information required. The care started and my mother has never been happier.
The carers are wonderful and always respect her choices and decisions. If it was not for the Perfect Care staff, my mother would not have managed in her own home. She looks forward to the carers coming and knows them all by name. My mother is a private paying client, and for the service she receives, we would definitely be happy to pay more. The office staff are always ready to help if we need to make changes to the call times and nothing is too much trouble for them. We, as a family can rest and not worry if my mother is receiving her care needs as we know she has the best carers from a great company. Keep up the good work Perfect Care, you are all worth your weight in gold.

Reply from Carol jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for your wonderful review. We are delighted you are experiencing our fantastic service. We have an amazing team and we are so proud of them. Thank you Perfect Care


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Awards / Recognitions (0)

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Frequently Asked Questions about Perfect Care Ltd

How many Agencies does Perfect Care Ltd own?

Perfect Care Ltd own 2 Agencies.

Which Perfect Care Ltd Agencies have the highest review score?

Perfect Care - Durham & Perfect Care - Gateshead have the highest review score.
Perfect Care Ltd in Durham Perfect Care Ltd in Tyne & Wear

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Perfect Care Ltd to verify any information. View our terms and conditions. Perfect Care Ltd has a Platinum Service – more info.