Home Care Providers Owned by SAP Care Services Ltd

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by SAP Care Services Ltd
SAP Care Services Ltd in Tonbridge offers home care and is a nursing agency in Kent and Surrey.

As well as providing carers and registered Nurses to nursing homes and hospitals it provides home care in Tonbridge, Tunbridge Wells, and the surrounding areas.

Personal care, help with household tasks, support to attend social/medical appointments etc are provided to people living in their own homes.

SAP Care Services Ltd Locations (2)

 

2 Home Care Providers owned by SAP Care Services Ltd

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SAP Care Services Ltd

9 Quarry Hill Parade, Tonbridge, Tonbridge TN9 2HR 

9.9 48 reviews
"The care my loved one recieved four times a day was always good, if there were any concerns I could call the managers and it would be…"   Read all 48 reviews

Established in 2011, SAP Care provides high-quality, award-winning home care services across Tonbridge, Tunbridge Wells, Sevenoaks, and surrounding areas. With a strong reputation and outstanding client reviews on Homecare.co.uk, the organisation has… Read more about SAP Care Services Ltd

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
SAP Care Services Ltd

Hamilton House, 87-89 Bell Street, Reigate RH2 7AN 

9.5 5 reviews

SAP Care Services Ltd provides compassionate home care services in people's own homes. Home care services include assistance with personal care (showering, dressing, going to the toilet, getting out of bed), help with household tasks, assistance… Read more about SAP Care Services Ltd

  • Care Provided
  • Live in Care
  • Nursing Care
  • Older Person Care
  • Dementia

SAP Care Services Ltd Reviews (53)

9.7
SAP Care Services Ltd has a Group Review Score of 9.7 (9.705) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to SAP Care Services Ltd must have a Review Score.

Overall Experience

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Review of

SAP Care Services Ltd

from J G (Daughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my loved one recieved four times a day was always good, if there were any concerns I could call the managers and it would be looked into and dealt with in a timely manner. At times, the managers would go above and beyond with their care, thank you to you all.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you for your kind words. We truly appreciate your feedback and are happy that our team was able to go above and beyond to meet your family's needs.


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Review of

SAP Care Services Ltd

from Bob W (Friend of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the day.
Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.

Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd

We sincerely appreciate you taking the time to share your experience. It means so much to hear that our carers were able to provide compassionate and professional support to your friend and that their dedication and communication helped bring you peace of mind.


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Review of

SAP Care Services Ltd

from Natalie O (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Back in October 2024 when the care was first provided we did not know a lot about care services and were very apprehensive about it. The Care Manger came and talked through everything and gave us the reassurance we needed, that worked out ok. Mum has had the carers for four month now and I have to say
they are very professional, reliable and caring making sure mum is out of bed washed and dressed and ready for the day. There are a few carers that come regularly that mum has got to know and enjoys some banter with.
They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.

Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd

Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to know that your mum is receiving the care and companionship she deserves and that our team has been able to make a positive difference in her life. Your recommendation is incredibly valued, and we will continue to do our very best to provide the highest standard of care.


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Review of

SAP Care Services Ltd

from S B (Son of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to provide
the best care possible.

Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd

Thank you so much for your lovely feedback. We are touched by your kind words and are so glad we could support your mother.


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Review of

SAP Care Services Ltd

from W M (Husband of Client) published on 20 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best service you can get all the years we have had them very caring and nothing is too much trouble for them professionally done. The staff take passion and pride in there work to the extreme caring of people very supportive as well.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for your wonderful feedback. We're thrilled to hear that you've been happy with our service over the years. Your kind words motivate us to continue delivering the highest standard of care and support.


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Review of

SAP Care Services Ltd

from Sandra C (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May we thank the SAP team for the very high level of care and consideration given to our Mum. Thanks to you she was able to remain at home with her husband of 70 years with a maximum of dignity. Bravo!

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for your lovely feedback. We are touched by your kind words and are so glad we could support your Mum.


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Review of

SAP Care Services Ltd

from Chrissy H (Daughter of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be thankful for the care and support given by the ladies and gents from SAP. Not only for their care of Mum but also for their consideration of my Dad and for making me feel like I wasn't alone.
From the early days, when Mum just needed a little assistance, until the end when she was
fully dependent she was always treated professionally, competently, and with kindness and a friendly smile.
SAP's reliability and understanding of her needs, and mine, enabled me to confidently go home each day knowing she would be visited and left clean, dry and comfortable and that I would be contacted should there be any concerns.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you for your kind words and for sharing your experience. We're truly grateful to have supported your Mum and your family. Your feedback means a lot, and I will share it with the team.


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Review of

SAP Care Services Ltd

from Christine B (Daughter-in-law of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP's gave care to my mother-in-law for nearly two years in her flat. The service varied depending on what she needed and was adjusted with good conversation with the family. She eventually had full-time care at home until hospitalisation and subsequently passing. We could not fault SAP's in any way
and I would happily recommend them to anyone in need. Indeed I have already recommended them to a friend who I believe is now using them.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your kind words and feedback! We're grateful to have been able to support your mother-in-law during her time with us. Your recommendation means a lot, we appreciate you spreading the word. If you ever need anything in the future, please don't hesitate to reach out.


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Review of

SAP Care Services Ltd

from R S (Husband of Client) published on 21 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all to say that the care itself was very thorough; everything was done with care and nothing missed e.g. checking pills. It was nice to know that the carers would always turn up on time and it would be one of 3 who we got to know and they us. (neither of these happens with all help teams).
If we had any questions or queries on anything related to my wife's care, it would be answered in good time. e.g. how do we get blister packs for the drugs?
With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.

Reply from Vallerie Madzikanda, Marketing at SAP Care Services Ltd

Thank you for your review. We appreciate your feedback and are delighted to hear about your positive experience with SAP Carers.


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Review of

SAP Care Services Ltd

from E T (Client) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the beginning, the carers came in 4 times per day 7 days per week.
As we came to the end of the care period we agreed to reduce the visits to 2 times per day.
They got me out of bed in the morning and assisted me to the commode. Then they washed me and dressed me and they then escorted me to my
chair and made sure I was comfortable.
The carers were very friendly and efficient.
They were extremely helpful and they were on time for the visits.

Reply from Vallerie Madzikanda, Marketing at SAP Care Services Ltd

Thank you for your heartfelt review. We are delighted to hear that our team has provided the care and support you need. Your feedback is greatly appreciated.


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Review of

SAP Care Services Ltd

from Gyles H (Nephew of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, SAP Care Services has been wonderful. The whole team including the carers are friendly and go out of their way to help. This was a real benefit for us as we lived so far away from our relative being cared for - we were always confident he was in safe hands. They would communicate
on a regular basis to update us and let us know if anything was needed for our relative. The care team were always happy and friendly and I know our relative looked forward to their visits. I would also say they were always proactive - collecting medication, dealing with other medical agencies etc. Overall I would thoroughly recommend them.

Reply from R Musariri, Managing Director at SAP Care Services Ltd

Thank you for your heartfelt review. We are thrilled to hear that our team has provided the care and support your family needed. Your feedback is greatly appreciated. Thank you for the recommendation.


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Review of

SAP Care Services Ltd

from M S (Daughter of Client) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how wonderful the carers are with my mum. They are happy, kind, and gentle and service all her needs with care and compassion. They are very punctual with her appointments and care for her 4 times a day. I would highly recommend them.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your wonderful review. We are delighted to hear that our carers are providing the compassionate and punctual care your mum deserves. Your recommendation means a lot to us.


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Review of

SAP Care Services Ltd

from S D (Daughter of Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SAP are really outstanding in terms of their flexibility and availability. They have accommodated urgent last-minute requests calmly.
Their rota manager has such a sunny disposition, whatever crisis is happening on our end, she finds quick solutions.

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Review of

SAP Care Services Ltd

from I S (Father of Client) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP are always very helpful, quick to reply to requests eg for extra hours, and gives excellent care for our son. They turn up on time and are always friendly no matter who comes. We like the fact they try to send the same person each time when possible.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

We appreciate your feedback and are delighted to hear about your positive experience with SAP Carers.


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Review of

SAP Care Services Ltd

from C H (Daughter of Client) published on 5 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years working within a care home, I have high standards regarding care. I was highly impressed with the owner, office manager, and all the carers who visited my mum. The office manager was very efficient at arranging suitable times for us, especially when we were working out what would suit
our needs. The carers were very caring, and efficient and communicated well with me and my mum who had advanced dementia. In the final three weeks when she was bedbound, the care was incredible. The carers seemed so happy with their chosen career with SAP and were fully supported by the owner and office manager. I cannot thank them all enough, with their support I could continue to care for Mum until she passed away at home.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your heartfelt review. It truly means a lot to hear about your positive experience with our team. Your kind words about the owner, office manager, and our carers are greatly appreciated. We're glad to have been able to provide the support and care your mum needed, especially during such a challenging time. Your feedback reaffirms our commitment to delivering compassionate and efficient care to all our clients.


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Review of

SAP Care Services Ltd

from Annette L (Mother of Client) published on 4 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Carers are always kind and thoughtful and treat my disabled son with dignity. The person who books sessions and organises care for everyone is polite and very happy to accommodate any requests where possible. I am very happy with the service we have received for nearly a year now.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your kind words. We're glad to hear that you're satisfied with our service. Your feedback means a lot to us.


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Review of

SAP Care Services Ltd

from Linda J (Wife of Client) published on 18 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care and professionalism I received from all the carers who looked after my husband in the months prior to his death in August 2023. I found the deterioration in his health overwhelming, but with the dedication he received from everyone he was able to be cared for at home until
the day he died. The managers and staff were always there for me, even over and above their contractual duties when emergency situations arose. I never would have been able to look after him in they way they did! The respect they gave my husband at all times was wonderful and they were so gentle in attending to his comfort. I cannot thank them all enough - they deserve my immense gratitude! God Bless!

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you deeply for your kind words. We're honoured to have supported you and your husband during such a difficult time. Your appreciation means a lot to us. Please accept our sincere condolences.


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Review of

SAP Care Services Ltd

from Sue S (Wife of Client) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has taken a long time to settle into having full-time care at home for my husband. It must be common in these situations that there is so much sadness and stress that it takes a while to work out how best to manage the care and which carers are happy and suited to the work - and fit in with the home.
We are now in a situation where we have a fantastic, small team of carers who are professional and understand and work well with my husband. It is an ongoing and difficult situation, and nothing is ever perfect, but I feel my husband is now receiving the best care possible in his own home - which I believe is important to him and is definitely important to me.
I also appreciate the support and sensitivity of the manager and the admin team - they are great and completely reliable.
If there were a "very good" option between "good and excellent", I would be ticking that for almost every category. We are now happy and settled with the care given by SAP.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you for taking the time to write a review. We want to continue improving in order that our care can be excellent.


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Review of

SAP Care Services Ltd

from L B (Daughter of Client) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Care Services looked after my father for the last month of his life and were absolutely amazing. They were caring and compassionate at all times, respectful, thorough and tidy. They were all brilliant but special thanks to one staff member in particular who went over and above.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you for taking the time to complete this review. We have notified the member of staff and showed her our appreciation for going above and beyond.


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Review of

SAP Care Services Ltd

from J I (Wife of Client) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service and company. Very helpful and polite. Very friendly and happy to assist whenever possible. Promptly attended all appointments and was very considerate in our home. We were very happy with their service and the carers who attended our home. Would recommend them to others.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for taking your time to review. We appreciate your recommendation.


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Awards / Recognitions (1)

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Frequently Asked Questions about SAP Care Services Ltd

How many Agencies does SAP Care Services Ltd own?

SAP Care Services Ltd own 2 Agencies.

Which SAP Care Services Ltd Agencies have the highest review score?

SAP Care Services Ltd & SAP Care Services Ltd have the highest review score.
SAP Care Services Ltd in Kent SAP Care Services Ltd in Surrey

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