Home Care Provider Owned by Verve Homecare Ltd in London

  • Home Care Provider Owned by Verve Homecare Ltd in London

Verve Homecare Ltd Locations in London (1)

 

1 Home Care Provider owned by Verve Homecare Ltd in London

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Verve Homecare London

Exchange Tower, 1 Harbour Exchange Square, 11th Floor, London E14 9GE 

8.9 16 reviews
"They have delivered everything they promised & ran a really controlled and structured handover from the previous care providers. I like the…"   Read all 16 reviews

Verve Homecare is one of the leading providers of complex care supporting Service Users in the United Kingdom. How they provide their complex care services is more than just a way of working, it’s a part of everything they do and who they are. They… Read more about Verve Homecare London

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Verve Homecare Ltd Reviews in London (16)

Reviews Posted for members of Verve Homecare Ltd

Overall Experience

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Review of

Verve Homecare London

from K S (Father of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service from Verve Homecare since late 2018. They have provided an excellent service and we didn't have any issues with the care package. The nurses are well competent on the tracheostomy care along with the ventilator. The care coordinator and nurse lead are always helpful to
fulfil our child's care package needs.

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Review of

Verve Homecare London

from K J (Mother of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that a particular staff member keeps checking on me whilst my son is in hospital and keeping up with his every need means a lot. They have always provided enough staff and have filled positions when staff are sick.

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Review of

Verve Homecare London

from P M (Father of Client) published on 21 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have delivered everything they promised & ran a really controlled and structured handover from the previous care providers. I like the fact that the care plan and clinical notes are available live online. The clinical leads and management team are very responsive whenever any problems arise and
have worked hard to try to maintain a stable and balanced team.

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Review of

Verve Homecare London

from R R (Mother of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Overall the company are terrible at communicating, rotas are not sent to clients and you are left in the dark as to whether anyone may turn up. We have had multiple negative experiences with carers and nurses sleeping on the job, including one who blocked our child's door - night shifts are meant to
be waking nights.
We would not recommend this care agency to anyone.

Reply from Will Hobson, Head of Operations at Verve Homecare London

I am deeply sorry you feel this way and you feel you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Rotas are available via our online portals and tablets we provide on site. We wish you all the very best.


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Review of

Verve Homecare London

from Melissa W (Mother of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we have been with Verve we have had no issues. Everyone has been lovely. I myself have struggled with the fact we need your service but it's definitely been the best thing for my son and I will be forever grateful. His 2 main nurses are fantastic and I feel more settled knowing they are with him
at school and also on the journey to school and back home again.
Clinical lead is fantastic and so is the lady I communicate with from Verve.

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Review of

Verve Homecare London

from A H (Wife of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been with this agency for four years now, during this time we have had several carers some have been excellent and fully trained on the complexities of my husband's health condition, recently I have noticed that training has improved for the carers. Our clinical lead is amazing, empathetic
and a great listener who always actions our requests and provides excellent support to the carers, she works very hard to ensure carers are fully trained on my husband's health needs, updating his care plan when required. Our coordinator is outstanding, we were lucky to have her on our package a few months ago and we can clearly see the difference and importance of having someone who is empathetic, approachable, and friendly with exceptional communication skills all of which she possesses, this was missing previously before she joined us. She has the ability to make us feel assured as well as the carers on the package ensuring covering all shifts with trained staff.

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Review of

Verve Homecare London

from S B (Mother of Client) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son receives nighttime care from Verve Homecare. The staff are well trained, well experienced. The clinical lead is also very helpful, very experienced and full of knowledge. The office team and the out-of-hours team are highly professional. The rotas are always done in advance. Any issues are taken
very seriously. I have never had to chase them or send reminders for anything. Overall, definitely the best company as they provide highly trained staff and take the client's needs very seriously.

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Review of

Verve Homecare London

from Safia B (Client) published on 22 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service providers. Punctuality and accuracy.
On-call service is always available.
Reliable and trustworthy.

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Review of

Verve Homecare London

from N B (Mother of Client) published on 8 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good continuity of staff. Lovely care coordinator. Good service. We've been using this agency for a few years for our son, the service provided is amazing and the staff members we have go over and beyond for him which is lovely. Communication between me and the coordinator is amazing. Thank you.

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Review of

Verve Homecare London

from Omar H (Father of Client) published on 31 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far so good, no complaints. Business as usual, with a new name for the agency but same contact: the homecare coordinator and resource team lead, who has excellent customer service experience and always tries his best to deliver. Well done to him.

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Review of

Verve Homecare London

from Reon T (Father of Client) published on 31 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company is a farce and have put my child’s life in serious danger on multiple occasions. The so called nurses are scared to handle tracheostomy patients and mostly they sit down on their phones, distracted by their lives instead of concentrating on the young child in their care. This company should
not be allowed to care for children. Today no one has turned up.

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Review of

Verve Homecare London

from Jon M (Father of Client) published on 27 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My son's carers are great.
My contact is great also.
I do find the flexibility with Verve extremely disappointing and poor.
When a carer calls in sick we lose the hours until they are replaced and we have to accept that but if we need additional hours it’s a flat no.

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Review of

Verve Homecare London

from Joanna T (Mother of Client) published on 16 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care! They provide professional healthcare practices to all carers. Consequently, ensuring that all carers are trained to very high standards. Everything you would want from a healthcare agency for your loved one, care, safety, dignity, experience and professionalism. As a mother of a profoundly
disabled young adult, I would highly recommend Emergency Personnel. As the old saying goes - you've tried the rest, now try the best!

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Review of

Verve Homecare London

from Doris S (Client) assisted by family/friend published on 6 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers were very supporting and gentle.

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Review of

Verve Homecare London

from J H (Granddaughter of Client) published on 10 April 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided with this agency I'm extremely satisfied with. The carers are very friendly and natural with their line of work. They were never hesitant to be helpful and attending to any needs. I'm so thankful for them and all the people that have helped it all happen. Always feels comfortable to
ask for help which is such a big plus to feel easy to ask.

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Review of

Verve Homecare London

from Sue E (Friend of Client) published on 21 January 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my most profound commendations for two of your carers I met when I visited my friend today.
I am also happy to commend your agency as you have compiled a comprehensive care file with clear and precise care plans.
Well done.

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Awards / Recognitions (0)

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