Walfinch in Hampshire | 1 Home Care Provider

Review of
Walfinch Southampton
from Janet A (Daughter of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Once again I cannot thank Walfinch Southampton enough for the care given to my mum. Also the attention and support given to my dad whilst I went away with my husband to spend quality time. This is the third time we have used Walfinch and definitely wouldn't hesitate to use them again in the near future

or recommend them to anyone. Always willing to help. Special thanks once again to all concerned

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your very kind review. It's always a real pleasure looking after your mum whilst you have a well-deserved break. Both of your parents are a pleasure to work for. Happy New Year and we look forward to working with you again in the future.

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Review of
Walfinch Southampton
from N W (Son of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience

I'm incredibly grateful for the exceptional live in care provided by Walfinch Southampton to my father in the past 8 months since they took over his care from another provider. From the very first consultation, the team demonstrated compassion and professionalism, taking the time to understand my father's

needs and preferences. My father's two carers are not only highly skilled, but they truly go above and beyond to ensure his comfort and well-being. Because my father enjoys the continuing service from just two regular people, he has built up a lovely relationship and rapport, and is thriving in his home life. The consistency and reliability of the team have brought peace of mind to our family, knowing that he is in such capable, caring hands. The communication with the Walfinch team has been fantastic- they're always responsive, and they keep us updated regularly on his progress. I would highly recommend Walfinch Southampton to anyone seeking high-quality, personalised care.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you very much for a wonderful review. It has been an absolute pleasure supporting your father within his own home with the live-in professional care support team. Consistency, integrity and excellence is the way we like to work and I will feed this review back to the support team. Thank you again.

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Review of
Walfinch Southampton
from Margaret M (Client) published on 11 October 2024

Submitted via Website • Report

Overall Experience

I needed full-time care after a fall. Walfinch have been the perfect answer. The preliminary assessment was friendly and thorough. The carer assigned to me fulfilled all my needs. She was always available to help when I needed her leaving me to do as much as I could manage on my own. Remaining at home

with this full-time carer was wonderful. Thank you!

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your wonderful review, it was a privilege for Walfinch to support you and especially as this was your first time having support as live-in care. The live-in professional care support really enjoyed your company as well and felt it was a pleasure to support you.

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Review of
Walfinch Southampton
from Joe H (Husband of Client) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Three staff members in particular are thoughtful and forward-thinking in the planning and care of my wife, her needs are not straightforward and care needs to be taken when moving her. The care team are also excellent and I have had no moans or groans from them when completing the task of coping with

her catheter bag change or her bowl incontinence (clean-ups can be extensive I know).
So to summarise my review if you are looking for thoughtful and compassionate care of a loved one I can wholly recommend talking to this team.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your very kind review. The carers are always happy to support your wife with all of her needs and nothing is ever too extensive to deal with. It is always a pleasure to attend.

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Review of
Walfinch Southampton
from Linda W (Niece of Client) published on 8 August 2024

Submitted via Website • Report

Overall Experience

I phoned Walfinch in an emergency giving less than 24 hours' notice. They were extremely helpful and met me to do an assessment later that day, to start providing care the following morning.
My uncle had the consistency of having the same carer mostly every day, (where possible).
They were kind and

thorough and provided excellent care.
The company were very flexible and though my Uncle's care has now ended, we wouldn't hesitate to use Walfinch again, if needed.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your kind review. It was our pleasure to support your uncle at short notice.

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Review of
Walfinch Southampton
from Gary H (Son of Client) published on 6 August 2024

Submitted via Website • Report

Overall Experience

We have worked with Wallfinch for over a year now and I can't rate them highly enough.
They are easy to communicate with and responsive to situations arising.
It's very much a two-way relationship, and we are able to have two-way discussions which has enabled the care package to evolve and gives

me confidence that we have invested wisely in this partnership and this will be even more important as things develop.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you. It's a pleasure to look after your mother. It's great that you have the confidence to know that your mother and yourselves are in safe hands and that communication is key to your needs. May the partnership grow and we continue to support you all

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Review of
Walfinch Southampton
from Alice T (Wife of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

I would recommend Walfinch to anyone looking for a professional caring cost-effective company to look after a loved one. My husband was very ill and bed-bound. The care that Walfinch provided was first-class. They arrived spot on time always with a smile and a can-do attitude, I have the highest regard

for the management and the staff. If you choose Walfinch to provide the care your loved one deserves it will be the best decision you ever make they are a customer-focused company. Thank you Walfinch for being there for us when we needed help. You did an amazing job.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your kind review. It was a real pleasure looking after him at this very difficult time for you both. We wish you well going forward, and would like to thank you for allowing us to cater for your loved one.

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Review of
Walfinch Southampton
from Lin F (Daughter of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience

The Walfinch Southampton team were marvellous when my family were moving Mum from a respite care home back to her own home. All the carers who visited her were professional and patient. Mum was looked after very well.
The Walfinch team were really helpful and I would be very happy to recommend them

to anyone who needs carers enabling people like Mum to remain as independent as possible in their home.
Many thanks to all.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you Lin for your very kind review. We hope mum has now settled in a new care home and continues to thrive.

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Review of
Walfinch Southampton
from Rebecca H (Granddaughter of Client) published on 30 November 2023

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Walfinch. I needed one-off care for my nan to attend my wedding following a stay in hospital as she needed some extra care/help. After speaking to numerous care agencies none seemed interested in helping as it was too much effort for one day.

Walfinch however spent

time and resources to come out and meet my nan and ensure her needs were met. The carer on the day was excellent, and we couldn't be more grateful.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your kind review. We were more than happy to provide a carer and companion to your nan on your special day. We hope everything went well for you and congratulations. We will be more than happy to assist with any requirements you may have in the future and thank you for the kind gift you sent us.

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Review of
Walfinch Southampton
from L C (Daughter of Client) published on 29 November 2023

Submitted via Website • Report

Overall Experience

Five stars aren’t enough to say how brilliant and caring they have been in looking after dad. From the very beginning, the service of care has been absolutely second to none. Not only did the Manager make sure her team were ready to care for him at such short notice, but the reassurance that he’d be

looked after so well was extremely comforting. I cannot thank the team at Walfinch enough. Amazing. They went the extra mile with him. He appreciated so much.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your kind words. I know the professional care support team really enjoyed meeting your father and shared a lot of conversation with lots of laughs through the nights, over the week. It was an absolute pleasure supporting your father even thou it was for a short period of time. We are glad that we could make a difference not just for your father but also for taking the pressure off of you.

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Review of
Walfinch Southampton
from B P (Client) assisted by family/friend published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience

The carer who comes is very polite and very nice. She is always happy and chatty and supports me to do my care and household tasks.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your kind review. We will continue to support you in any way we can. Always happy to help with any needs you may have.

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Review of
Walfinch Southampton
from Anne H (Client) assisted by family/friend published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

Knowing that someone was coming to see me every day whilst my daughter was on holiday made me feel relaxed and confident that I was supported and cared for. My carer was a friendly delightful companion and I looked forward to seeing her every day. She was helpful and proactive in her visits. The other

carer was also friendly and lovely to spend an afternoon with. I am glad that this care was arranged and I really enjoyed the time spent with these ladies.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your kind review. We are so pleased that you have decided to continue with Walfinch Southampton to support you with companionship and a weekly catch-up with our carer. We are always happy to see you and look forward to interesting conversations. Thank you.

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Review of
Walfinch Southampton
from Claire S (Daughter of Client) published on 29 August 2023

Submitted via Website • Report

Overall Experience

Excellent care provider for my elderly mother. Nothing is too much trouble and they definitely go the extra mile with her care. They even contact her doctors for me if I'm getting trouble getting through to them to recommend antibiotics etc. I used this company last year for 24 hour care up until November

2022 and my mother has made great progress and has built her confidence up so much, after this date we just have the care twice a day from then onwards. The app they use is really good so after each visit I just log in to check everything is ok. What food she's eaten/confirmed medication has been taken/her mood etc. The carers are always on time and Mother looks forward to seeing them. If they have any concerns about my mother they will contact me immediately. This company has taken the pressure off of me enormously in worry/caring for my mother. I have used different care companies in the past and this is definitely the best care company I have used. I would highly recommend them.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for you kind review. We will continue to provide your mum with the best possible care. The carers are always happy to visit and do whatever they can to help your mum stay independent in her own home

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Review of
Walfinch Southampton
from Jane R (Daughter of Client) published on 1 August 2023

Submitted via Website • Report

Overall Experience

All the carers that visited Mum were caring, kind, and knowledgeable. Always entered Mum's happy and smiling and nothing was ever too much trouble. Mum's allocated carer became more of a family friend that couldn't do enough for Mum which meant I could be Mum's daughter again.
Always reported back

if any problems occurred whilst they visited. Management were always available to answer any questions.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for all of the kind words, it was an absolute pleasure looking after your Mum. I know the carers would always say that they really enjoyed visiting your mum.

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Review of
Walfinch Southampton
from Lesley H (Daughter of Client) published on 25 July 2023

Submitted via Website • Report

Overall Experience

We have been very pleased with the care that Mum has received. She is always treated with much care and respect.
Mum has the same two lovely people come to see her which has enabled her and my dad to form an excellent relationship with them.
The communication the office is excellent and we are always

kept informed of any necessary change of days and times.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for the kind words, the carers love to go and support your mother and also help give your dad a little bit of respite for the time they visit.

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Review of
Walfinch Southampton
from Fiona R (Daughter of Client) published on 20 June 2023

Submitted via Website • Report

Overall Experience

We were very impressed by the phone calls, emails, introduction to the excellent carer and the great cost for the 3 days and 2 nights.
The carer was lovely and my mother really enjoyed her being here they had lots of chats about travel and she left the place spotless, watered my mother's plants and

kept our dog company.

Reply from Laura Pineiro, Managing Director at Walfinch Southampton

Thank you for your positive feedback, we will share this with the carer. We will continue to provide the quality care that our clients expect and deserve. It was a joy looking after your mother and the family dog.

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Review of
Walfinch Southampton
from David S (Son of Client) published on 13 April 2023

Submitted via Website • Report

Overall Experience

Found those working for care provider Walfinch very experienced and caring and they soon bonded with my mother who now looks forward to her daily visits.
Gradually she has let them do more for her which has been a great help to my family knowing first thing in the morning she is being looked after

and also communicating with us about any problems.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

We are happy to be providing care for your mother and pleased that we are making a difference and giving you peace of mind that your mother is safe.

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Review of
Walfinch Southampton
from Tracy P (Friend of Client) published on 13 April 2023

Submitted via Website • Report

Overall Experience

Great experience with this company. No complaints. Always on the ball with care and updates. Would recommend it to others needing a care company. Happy that we get the same faces we feel comfortable with and knowing our needs.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your review. It's been a pleasure looking after your friend and supporting them to feel safe and comfortable at home.

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Review of
Walfinch Southampton
from Anne B (Wife of Client) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

We are very pleased to have reliable daily help from Walfinch.
We always know in advance who is coming and the carers are always prompt, caring, respectful and cheerful.
Management has been particularly helpful in liaising with our doctors.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your review. We are pleased that we are able to continue to support your husband with all of his care needs, treating him with care and respect. Collaborating with local health professionals is all part of the service.

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Review of
Walfinch Southampton
from Sarah M (Daughter of Client) published on 12 April 2023

Submitted via Website • Report

Overall Experience

The friendly staff and professional service give me peace of mind that my parents are receiving the extra support they need. The addition of the app is a helpful way of keeping on top of the visits they’ve received.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for the review. The carers enjoy going in to see mum and dad.

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