Home Care Providers Owned by Walfinch in Surrey

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Walfinch in Surrey

Walfinch Locations in Surrey (2)

 

2 Home Care Providers owned by Walfinch in Surrey

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Walfinch Reigate & Horsham

Office 5, 7-11, High Street, Reigate RH2 9AA 

10 23 reviews
"All the carers are delightful and keen to help us with whatever problems we might have. Nothing has been too much trouble, and they have…"   Read all 23 reviews

With a reputation for being reliable and trustworthy, Walfinch Reigate & Horsham is a family owned and run private home care business. The team are on hand to provide you with personalised hourly home care in your area, as and when you need it. Each… Read more about Walfinch Reigate & Horsham

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Walfinch Kingston & Weybridge

67a High Street, Walton-on-Thames KT12 1DJ 

10 16 reviews
"Walfinch Kingstone and Weybridge have been caring for my uncle at home since April, who suffered a stroke at the beginning of the year. My…"   Read all 16 reviews

Walfinch is a family-run and owned private home care business operating across the UK. Walfinch is a National brand providing the highest level of quality, compassionate hourly at-home care. The Walfinch name is therefore well-known and trusted. Their… Read more about Walfinch Kingston & Weybridge

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Walfinch Reviews in Surrey (39)

8.9
Walfinch has a Group Review Score of 8.9 (8.917) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Walfinch must have a Review Score.

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Review of

Walfinch Kingston & Weybridge

from Cara M (Niece of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Kingstone and Weybridge have been caring for my uncle at home since April, who suffered a stroke at the beginning of the year. My aunt and I knew after the first discussion that Walfinch was streets ahead of other competitors and they have certainly not disappointed. The tender and loving care
provided to my uncle is simply outstanding. The team of ladies hasn't changed over the months, so we have all become great friends. My uncle is relaxed and greets the ladies with a big smile each morning. Within minutes, laughter can be heard. After all the months Walfinch continues to go above and beyond the services listed in their portfolio.
I am living abroad but it is so comforting knowing Walfinch is caring for my uncle and at the same time, keeping an eye on my aunt. Both extremely, dear to me. In addition, I have regular contact with the team and their app enables me to check each of the calls with my uncle.
I would highly recommend Walfinch. 10 stars, Simply outstanding service.

Reply from Tracy Lezar, Registered Manager / Director at Walfinch Kingston & Weybridge

A wonderful opportunity for us to care for your Uncle, thank you for your kind words.


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Review of

Walfinch Kingston & Weybridge

from Maria D (Daughter of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with the excellent care provided by Walfinch, everybody is so lovely and it is reassuring to know Mum is safe and happy. They are so flexible working with the family to provide care when needed and proactively support us and keep us updated on the app and group on a messenger
app. Thank you.

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Review of

Walfinch Kingston & Weybridge

from Emma B (Daughter of Client) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the service my elderly mother has received from Walfinch. The individuals I have dealt with have been very professional and my Mum has really appreciated the help she has received whilst recuperating from a fall.

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Review of

Walfinch Kingston & Weybridge

from R S (Husband of Client) published on 15 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a number of care agencies but for various reasons approached Walfinch. When a person came to asses my wife everything was explained very clearly and I was impressed with their thoroughness. They have always been prepared to go that extra step. All carers have been very professional, so kind
and always on time. Nothing has been too much trouble and they all built up a very good relationship with my wife.

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Review of

Walfinch Kingston & Weybridge

from L S (Daughter of Client) published on 14 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind care. Efficient and professional. We can always rely on a quick response to our requests on any day of the week. The staff follow Mum's care plan and often go over and above what is required.

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Review of

Walfinch Reigate & Horsham

from E C (Wife of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are delightful and keen to help us with whatever problems we might have. Nothing has been too much trouble, and they have encouraged my husband to do a little exercise when he was happy not to. Their spare time spent cleaning our ancient cottage has been much appreciated too.

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Review of

Walfinch Reigate & Horsham

from K B (Daughter of Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Walfinch (Reigate & Horsham) for our elderly mother through a word-of-mouth recommendation. My mother was recovering from a severe bout of winter flu and she needed some extra help around the house. Walfinch responded immediately to our enquiry and, after two initial meetings to discuss
exactly what was required/envisaged to assist her, came up with a suggested weekly visit. This was designed to help my mother get back on her feet again and also to enable her to develop a relationship with a small team of carers who would be able to step up and help in the future, should she ever fall ill again. My mother lives (fiercely!) independently but through the helpful and kind attitude of her Walfinch carer, she positively looks forward to visits. In short, the whole Walfinch team is excellent, from management down, and we would recommend them unreservedly.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the lovely feedback, it is our pleasure to support you and your family!


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Review of

Walfinch Reigate & Horsham

from Rose W (Wife of Client) published on 24 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Walfinch through the care matching site. From the earliest contacts I have always felt completely assured of their professionalism and the values underpinning their service.
My husband spent 8 months in hospital with a serious illness and a profound nerve injury. When the NHS could not provide
the re-enablement package on the agreed date Walfinch stepped up and within 24 hours had realised a schedule of care which addressed all our complexities and anxieties. Most importantly this allowed him to celebrate his birthday at home.
2 months later and my husband is much stronger. Our small team of regular carers are friendly and positive and promote independence. I am impressed by their commitment to learning and training We have seen the most senior and the most junior team members working on a wide range of 'problems' from continence to IT for environmental control. Their practical wisdom ensures his comfort and has given us the confidence to care for ourselves between visits.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the lovely review, it is our pleasure to support you and your family.


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Review of

Walfinch Reigate & Horsham

from Alastair W (Client) published on 24 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from the hospital after eight months and was understandably concerned about what care would be like at home. I need not of worried at all the care I have received from the Walfinch carers has been top class.
I’m looking for the carers to make a difference to my day, and they all achieve
that they all unfailingly polite and a pleasure to have in your home.
Not only do they provide me with care. They also help with my rehabilitation. I have no hesitation in recommending them.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the lovely review, it is our pleasure to support you and your family.


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Review of

Walfinch Reigate & Horsham

from Emily B (Sister of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been having regular visits from carers and it has changed our lives that we don’t have to worry about her on a day-to-day basis as we know the carers are keeping an eye on her! They have worked hard on building a relationship with my sister and she looks forward to their visits.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the lovely feedback, it is our pleasure to support you and your family.


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Review of

Walfinch Reigate & Horsham

from M F (Client) published on 4 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch (Reigate and Horsham) has provided exemplary and consistently excellent care for my mother. The initial assessment was sensitively handled with a natural human, one-to-one approach and that promise has been followed through week to week, day to day. Their staff are very kind, full of sensitive
personality and have become more than carers - always going above and beyond. The company is led very efficiently and attentively and that lead is always available for routine things (eg booking changes) and for pressing, more critical matters - sorted with no fuss. That utterly reliable 24-hour availability and one-to-one service is rare and very valued. I would recommend Walfinch confidently to anyone looking for bespoke, respectful and authentic care. What could be seen as a negative stage of life, is in Walfinch’s hands turned into a real positive.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the lovely feedback, it is our absolute pleasure to support you and your family!


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Review of

Walfinch Reigate & Horsham

from Sue K (Daughter of Client) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring company, and a great team, we couldn’t fault the girls who came to support and care for mum. The process of engaging the care, from start to finish was straightforward and the communication is excellent. With a concise invoice system and ease of payment, we felt a weight lifted from our
shoulders.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the lovely feedback, it is our absolute pleasure to support you and your family!


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Review of

Walfinch Reigate & Horsham

from N B (Sister of Client) published on 20 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent at all times. Very quick responses. Thoughtful. Considerate. Very helpful. I cannot fault them. In short highly recommend Walfinch.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the feedback, it is our pleasure to support you and your family.


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Review of

Walfinch Reigate & Horsham

from James B (Brother of Client) published on 20 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Walfinch 4 months ago to see what assistance they could provide for our sister who lives alone with a deteriorating disease. The initial contact with the management was both professional and showed a genuine concern for the well-being of not only our sister but the family members affected
by this. We weren’t sure how our sister would respond but they were gentle and reassuring on the first meeting and subsequent meetings so that a trust has been developed in a short time. We are confident that the carers have the experience to continue to care for our sister as the disease develops. Our sister would only respond to caring and compassionate people who she can relate with as well. Involving Walfinch in the life of my sister has been a massive relief for everyone and we are very grateful for them.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for the feedback, it is our pleasure to support you and your family.


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Review of

Walfinch Reigate & Horsham

from Annaluise C (Daughter of Client) published on 4 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a bewildering time for us as a family, Walfinch have been fabulous care providers for our 90-year-old father. They have been efficient and professional and so kind towards him. They have been quick to build a bond with him and our mother. They always respond if we contact them with no hurdle too
tricky for them to assist with and often at short notice. They have helped take some of the load and worry from us as they are always so reassuring.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you for your kind words it is our absolute pleasure to support you and your family.


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Review of

Walfinch Reigate & Horsham

from Charles C (Son of Client) published on 27 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Walfinch team have been brilliant. The individual carers are very kind and attentive. The management are very approachable and responsive. The communications and expectations are clear and when issues do arise they are flexible and adaptable at finding solutions.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you for your kind words, it is our pleasure to support you and your family.


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Review of

Walfinch Kingston & Weybridge

from T D (Uncle of Client) published on 14 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Walfinch team has been exceptional since the first day they cared for my niece. Nothing is too much trouble, they go the extra mile each and every day. I live a considerable distance away from my niece, and it provides invaluable reassurance to me that they are on hand whenever they are needed.

Reply from Tracy Lezar, Registered Manager at Walfinch Kingston & Weybridge

Thank you for your acknowledgement of our team of dedicated carers, we love working with your niece daily.


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Review of

Walfinch Reigate & Horsham

from K D (Wife of Client) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, friendly, extremely reliable service. Easy to contact, implicitly trustworthy. Always happy to go the extra mile. Extremely responsive to our changing care needs. Would highly recommend it.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for taking the time to provide feedback, it is our pleasure to support you and thank you for choosing Walfinch Reigate & Horsham.


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Review of

Walfinch Reigate & Horsham

from Gary B (Son of Client) published on 27 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team is very friendly and goes the extra mile to help my mum and engage her in activities where possible. The communication is excellent and always offer advice about the care package options.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for taking the time to provide feedback, it is our pleasure to support you and thank you for choosing Walfinch Reigate & Horsham.


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Review of

Walfinch Reigate & Horsham

from B L (Client) assisted by family/friend published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period covered, most care was provided by one member of staff in particular. I find her excellent in every way. She has a great depth of caring experience which she applies to her work with initiative, compassion, and kindness.

Reply from Richard Maguire, Owner & Managing Director at Walfinch Reigate & Horsham

Thank you so much for taking the time to provide feedback, it is our pleasure to support you and thank you for choosing Walfinch Reigate & Horsham.


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