Home Care Provider Owned by Walfinch in Tyne & Wear

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Walfinch in Tyne & Wear

Walfinch Locations in Tyne & Wear (1)

 

1 Home Care Provider owned by Walfinch in Tyne & Wear

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Walfinch Newcastle East

Office 1.2, Royal Quays Business Centre, North Shields NE29 6DE 

9.9 10 reviews
"Great carers, friendly and professional care/service. This was an ad-hoc three mornings in Newcastle when we were enjoying a city break.…"   Read all 10 reviews

Walfinch Home Care Newcastle provides high-quality, personalised home care for the elderly, vulnerable individuals, and those recovering from illness or living with disabilities. Serving North Tyneside, South Tyneside, and Newcastle upon Tyne, services… Read more about Walfinch Newcastle East

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Walfinch Reviews in Tyne & Wear (10)

8.9
Walfinch has a Group Review Score of 8.9 (8.917) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Walfinch must have a Review Score.

Overall Experience

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Review of

Walfinch Newcastle East

from Ian S (Husband of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Walfinch have been helping me with looking after my wife. I cannot speak more highly of them as they have been a great godsend to me. All the carers (without exception) have been very good and courteous to both of us.

Reply from Lisa Souley, Registered Care Manager at Walfinch Newcastle East

Thank you for your kind words. We're pleased to be supporting you and your wife and will continue to do our best for you both. Your feedback means a lot to our team, and we truly appreciate it.


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Review of

Walfinch Newcastle East

from Mark F (Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers, friendly and professional care/service. This was an ad-hoc three mornings in Newcastle when we were enjoying a city break. The carers picked up quickly on my care plan and were excellent. Cannot fault them.

Reply from Lisa Souley, Registered Care Manager at Walfinch Newcastle East

Thank you for your kind words! We're delighted to hear you had a positive experience with our carers. Providing professional, friendly, person-centred care is fundamental to us, so we are pleased that our team adapted to your care plan and met your needs. If you revisit Newcastle, we would be more than happy to support you. Wishing you all the best!


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Review of

Walfinch Newcastle East

from P P (Daughter of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the management and dedicated carers for supporting both my mother with direct care and ourselves as a family. The carers are professional and very friendly and deliver consistent care to Mam, who feels totally comfortable with them, even during personal care. As a family, we are delighted
with the support given. I have found the management of the care plan and the payment process very punctual and professional. Thanks to the whole team.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you so much for your kind words; they mean the world to us. We truly value the trust you've placed in us to care for your mother and we're delighted to hear that both she and your family feel supported and comfortable with our team.


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Review of

Walfinch Newcastle East

from Audrey W (Daughter of Client) published on 19 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed some extra help with my extremely frail mum for about 4 days with showering and getting her into bed at extremely short notice. The managing director and the client manager couldn’t have been more helpful and arranged an immediate assessment and put the care I needed for her in place straight
away. The carers who came were professional, caring and punctual. I couldn’t have asked for a better service and will definitely be asking to use their services again.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for sharing your experience. We're happy we could help your mum on short notice. Our top priority is making sure our clients are comfortable and receive the best possible care. We appreciate your kind words and look forward to caring for your mum again in the future.


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Review of

Walfinch Newcastle East

from A E (Son of Client) published on 31 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Walfinch Newcastle East are excellent care providers. Our experience to date has shown them to be totally supportive of Dad's needs as they provide a truly personal service.
After the initial contact from the managing director and the meeting with the care manager/the carers, everything
has been done to the agreed timescales and costs.
The actual visits (helping with showering and physio) have been undertaken by 2 carers to the highest standard.
The care package provided has given the wider family great peace of mind for which we are all extremely grateful.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for entrusting us with your father's care. Our goal is to provide personalised attention, timely support, and exceptional service during every visit. We appreciate your trust and strive to give you peace of mind. We will definitely relay your positive feedback to our care team.


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Review of

Walfinch Newcastle East

from A H (Daughter of Client) published on 22 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Walfinch after a couple of other companies had been unsuitable, they have been absolutely fabulous. My dad looks forward to his visits twice a day, he loves the chats and they even manage to coax him into the shower! The girls are always on time, and very reliable, so glad I found this
company, nothing is too much trouble for them.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for your kind feedback. Our team are delighted to receive such high praise. We're happy to hear your dad enjoys his visits and finds the conversations engaging. We at Walfinch look forward to continuing to provide quality care to your dad.


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Review of

Walfinch Newcastle East

from M C (Wife of Client) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring cover we received was first class and would definitely use Walfinch again. The manageress who came to assess our needs was very friendly and efficient as we're the three carers who were always on time.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for sharing your positive experience using our respite and companionship care services at Walfinch Newcastle East. We appreciate your feedback and look forward to delivering top-quality care again soon!


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Review of

Walfinch Newcastle East

from Margaret B (Daughter of Client) published on 20 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Walfinch over a period of 15 days, mornings and evenings, to assist my mother. The staff who attended were very caring and professional. My mother enjoyed their company and was pleased to have the help. She is looking forward to seeing them again. I would highly recommend them.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

The Walfinch team appreciates your kind words. We're delighted to hear your mother enjoyed our respite care and companionship. We look forward to delivering care again to your mother in the future. Thank you for recommending us.


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Review of

Walfinch Newcastle East

from Julia V (Daughter of Client) published on 12 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service all round. Carers are on time and very reliable indeed. No task is a problem - excellent communication on Dad's day and progress. My dad has no problems with his carers and talks about them very highly. Very trustworthy and very professional at all times. Glad I found Walfinch, and
I feel Dad is in good hands, which gives me peace of mind.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you so much for your positive feedback. We greatly appreciate it, and I will be sure to pass on your comments to our team. It has been an absolute pleasure for us to be able to provide care for your father.


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Review of

Walfinch Newcastle East

from John W (Son of Client) published on 2 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well looked after and entertained by the carer. She had her hair and nails done by the carer. My mother was given her meals and taken to the toilet. My mother said it was five star care. She said she would be cared by them again.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for your kind review, we appreciate your feedback. Our carer had a great day with your mother and we look forward to providing care again in the future.


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Awards / Recognitions (0)

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