Home Care Providers Owned by Nasya Health

  • Home Care Providers Owned by Nasya Health

Nasya Health Locations (2)

 

2 Home Care Providers owned by Nasya Health

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Nasya Health

103 Main Street, Hensingham, Whitehaven CA28 8QD 

2.0 1 review

Nasya Health provides compassionate home care services in people's own homes. Home care services include assistance with personal care (showering, dressing, going to the toilet, getting out of bed), help with household tasks, assistance getting to… Read more about Nasya Health

Nasya Health

8 Deacon Close, High Wycombe HP12 4RB 

  • Care Provided
  • Older Person Care
  • Dementia
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CHD Living Ltd

Nasya Health Reviews (1)

Reviews Posted for members of Nasya Health

Overall Experience

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Review of

Nasya Health

from T C (Daughter of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Nasya was appointed for 4 visits one day a week for respite starting at 10:30 am with roughly 3 hours between visits. First 2 weeks I stayed to ensure both my mother and the carers were confident with one another (my mother is a hoist transfer patient). We were happy with the care provided. On the third
week, I spoke to them to check it would be a carer who had previously visited. They confirmed this so I went to visit family, a 3-hour drive. I received a call at 10:30 am to say they were running late. I said that was fine, wrongly assuming they may be another half hour. Fortunately, I had given mum her breakfast, her medication and she had been washed and toileted before I left. I arrived at my destination at 1:30 pm to find no carers had attended. I called them and insisted someone go immediately. They turned up at 2:45 pm, and then did not return again until 8:15 pm. Sending carers who had not been to mum before, struggled to use a hoist and said they had never used a bed pan. Never again!

Reply from Heidi Msipa, Manager at Nasya Health

Thank you for your detailed feedback. We're glad to hear that you were initially satisfied with the care provided by Nasya and that your mother was comfortable with the carers during the first two weeks. We understand how important it is for you to feel confident in the care your mother receives, especially given her specific needs. We apologise for the issues you experienced on the third week. The delay and the unfamiliarity of the carers with your mother's care routine were frustrating and concerning. Your experience highlights the importance of consistent and timely service, and we will use this feedback to improve our scheduling and training processes. We appreciate your trust in our service and are committed to making necessary improvements to prevent such situations in the future. Thank you again for bringing this to our attention, and please feel free to reach out directly if you have any further concerns.


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Frequently Asked Questions about Nasya Health

How many Agencies does Nasya Health own?

Nasya Health own 2 Agencies.

Which Nasya Health Agencies have the highest review score?

Nasya Health & Nasya Health has the highest review score.
Nasya Health in Buckinghamshire Nasya Health in Cumbria

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