Home Care Provider Owned by Harmony Healthcare in London

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Harmony Healthcare in London

Only the locations & reviews in London for Harmony Healthcare are showing below.

View the details of all 2 locations (with 12 reviews) owned by Harmony Healthcare

Harmony Healthcare Locations in London (1)

 

1 Home Care Provider owned by Harmony Healthcare in London

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Harmony Healthcare (London)

34 Lafone Street, London SE1 2LX 

9.0 9 reviews
"Harmony has been providing 24-7 care for our daughter since the start of 2024. We have been delighted with the training and management…"   Read all 9 reviews

Harmony Healthcare are a family run home care provider. They are able to provide a range of care for a variety of different needs. This includes short term care, convalescent and respite care, mental health care and live-in care as well as much more.… Read more about Harmony Healthcare (London)

  • Care Provided
  • Live in Care
  • Nursing Care

Harmony Healthcare Reviews in London (9)

8.9
Harmony Healthcare has a Group Review Score of 8.9 (8.936) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Harmony Healthcare must have a Review Score.

Overall Experience

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Review of

Harmony Healthcare (London)

from Richard K (Father of Client) published on 11 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harmony has been providing 24-7 care for our daughter since the start of 2024. We have been delighted with the training and management infrastructure that Harmony brings, and in particular our assigned nurse team manager has been outstanding. She has brought a personal and bespoke element to the care
package, very much listening to us as parents to strive to provide care staff that are the best possible fit for our family, whilst ensuring robustness and continuity. We are now working with some lovely care staff and have never felt so stress-free with regard to our daughter's care, knowing she is competent hands and the cover is incredibly reliable. Thank you!

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Review of

Harmony Healthcare (London)

from Neil H (Husband of Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We have live-in carers who are polite and ensure that they don't get in the way of ordinary household activities.
The main area that we feel needs to be addressed with our experience of using Harmony is that the management team will tell you that the carers can do certain tasks in our package, namely
hair washing and drying and two-night calls, but when you ask them to do the carers they refuse (except emergency night calls), on the basis that they are not allowed to do it or are not paid to do it. Even after drawing attention to this problem to the management it is still not resolved and I don't see that it's the client's job to sort out disputes over what the carers are or are not paid for or allowed to do.
During our start period, we have had three carers working for us who would have scored differently and so all we could do was to take an average to give a mark in the various sections.

Reply from Harmony Healthcare, Management at Harmony Healthcare (London)

Thank you for taking the time to share your feedback. We are pleased to hear that you find our live-in carers polite and respectful, ensuring they do not interfere with your household activities. This is a fundamental aspect of our service, and we are glad it has been your experience. We are sorry for the miscommunication regarding the tasks our carers can perform. It is important to us that the services we offer are clearly communicated and consistently delivered. Please be assured that we are taking steps to clarify and align our internal communications. Our goal is to ensure that our carers are fully aware of their responsibilities and that there is no ambiguity in the services provided. Thank you for being a valued client of Harmony. We look forward to continuing to provide care and ensuring your experience with us meets your expectations.


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Review of

Harmony Healthcare (London)

from Jenna K (Mother of Client) published on 24 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our nurses are excellent and clearly have a lot of experience. They look after our son really well and we are always confident to leave him in their care whilst we sleep. They are also reliable and consistent.

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Review of

Harmony Healthcare (London)

from C M (Mother of Client) published on 12 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From September 2023 to date February 2024, Harmony have been dealing with every aspect of care and support for my daughter's package of care. Our package is a complex package of care, so far from the customer service level they have been professional, listened and understood my concerns. They operate
with integrity. Most notably one staff member in particular always took the time to listen and answer the many questions I had. I always found her professional, friendly and courteous.
I have no hesitation in recommending the service.

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Review of

Harmony Healthcare (London)

from Sanaa H (Mother of Client) published on 15 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm overall very satisfied with Harmony Agency.
They are very professional and efficient.
All the agency staff are very friendly.
I'm very satisfied with the nurses looking after my son. They are all outstanding!

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Review of

Harmony Healthcare (London)

from Ines B (Mother of Client) published on 10 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my son's carers have been very polite and have taken good care of him with patience and understanding of his condition. I have begun to feel very comfortable when he is in their care due to their high standards and empathy which allows them to ensure my son is safe.

Reply from Liz Lewis, Business Development Manager at Harmony Healthcare (London)

Thank you for your feedback, at Harmony, we always aim to match carers with the right skills to care for individual children we support to ensure high standards of care are delivered.


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Review of

Harmony Healthcare (London)

from F G (Mother of Client) published on 6 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring understanding carers for my daughter and very punctual. They take her out whenever she is able to and make her feel empowered. They give her encouragement and independence but also step in when she is unable to cope. I wouldn’t be able to cope with my work and doing my daughter's care. They listen
to our family's needs.

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Review of

Harmony Healthcare (London)

from Lizzie L (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 16 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harmony Healthcare have been fantastic with every aspect of their support and care. From the referral process, to discharge planning, right through to the care delivery, everything has been great. Communication and organisation is seamless. Always working in a person centred way, having the service
user's best interests at heart. This has been a very complex package of care and discharge planning process, which Harmony Healthcare have been pivotal in supporting.

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Review of

Harmony Healthcare (London)

from L C (Client) published on 10 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care and service our son receives through Harmony.
It gives us respite and peace of mind to know that he is being so well cared for.
Our son has a great rapport with staff and is always excited to hear them come in.
It has really helped us as a family feel supported
and get the much needed rest to care for our son.

Reply from Perri Proctor, Operations Manager at Harmony Healthcare (London)

Thank you for reaching out and providing us with valuable feedback. It has been a pleasure working with you.


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Awards / Recognitions (0)

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