Home Care Providers Owned by Samfos Health & Trading Company Ltd T/A SAMFOS Health

  • Home Care Providers Owned by Samfos Health & Trading Company Ltd T/A SAMFOS Health

Samfos Health & Trading Company Ltd T/A SAMFOS Health Locations (2)

 

2 Home Care Providers owned by Samfos Health & Trading Company Ltd T/A SAMFOS Health

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Samfos Health

S O A R Works Enterprise Centre, Knutton Road, Sheffield S5 9NU 

9.6 24 reviews
"Great service. The staff were so caring and gentle with my mother. She had dementia and could sometimes be a bit awkward but they were so…"   Read all 24 reviews

Samfos Health are a home care and nursing provider who supply temporary and permanent staff to nursing and residential care homes, hospitals, prisons, GP surgeries and to individuals requiring care in their own homes. Person-centred care and support… Read more about Samfos Health

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Samfos Health - Merton

Spaces, 3000 Beverley Way, New Malden KT3 4PJ 

  • Care Provided
  • Older Person Care
  • Dementia
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Samfos Health & Trading Company Ltd T/A SAMFOS Health Reviews (24)

Reviews Posted for members of Samfos Health & Trading Company Ltd T/A SAMFOS Health

Overall Experience

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Review of

Samfos Health

from Robert P (Son of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. The staff were so caring and gentle with my mother. She had dementia and could sometimes be a bit awkward but they were so patient with her. She had a few other health problems as well and the care was brilliant. Thank you to all the staff who cared for her.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for taking the time off your busy schedule to give us this kind review. It is always good to know that our services are positively impacting on individuals and families within our communities. We appreciate your response, and we will not be complacent but will continue to work well with all people and relevant teams to ensure every invidual and family we support receive the same level of satisfaction.


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Review of

Samfos Health

from L T (Granddaughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers, very polite and can always make him smile. Never had no problems, very caring and helpful. Always let me know anything that I need too. Not a bad word to say about any of the carers or the company.

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Review of

Samfos Health

from K C (Daughter-in-law of Client) published on 7 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Samfos were caring, respectful and reliable. Staff were patient and promoted my mother-in-law's dignity in a time that she needed care and support. Provided a professional service. A special thank you to all staff.

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Review of

Samfos Health

from Steve W (Husband of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the services of Samfos following discharge from hospital after having knee surgery. I am normally the carer for my wife who suffers from Parkinson's disease but found I couldn't cope having to use crutches until the knee mobility improved. I am now able to care for my wife and reluctantly stopped
the service. I cannot recommend Samfos' care highly enough, nothing was too much trouble for my regular carer who always greeted us with a smile and we will miss her regular visits.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your review of our service and for your feedback. We are very glad to have had the privilege to play a role in helping you to successfully recover from your knee surgery. Your regular support meant we worked together as a team to achieve a successful outcome. We all wish you the very best of luck for your remaining recovery journey.


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Review of

Samfos Health

from S R (Granddaughter of Client) published on 24 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been so friendly and accommodating and have been a massive help. Great communication. I never feel my grandma is not looked after well. She doesn't complain. The only thing I can give feedback on is the carers' behaviour around the house - they keep gloves on and touch things around the
house after cleaning my grandma which is not hygienic. They should change the gloves. They slam the front door which my uncle has noticed and has now left a sign on the door. Small things like that. But overall my grandma is happy and we feel content when carers are with her.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your honest review. We value your feedback so much. I can assure you that the points you raised have already been fully addressed by offering those staff refresher training on infection control and how to take good care of client's property, including but not limited to unintentional door slamming.


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Review of

Samfos Health

from Paul M (Son-in-law of Client) published on 7 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law and I are very happy with the service we have received from Samfos Care Agency. The Agency Manager is exceptional; always available to answer any queries and make essential adjustments to my father-in-law's package of care if his needs change (my father-in-law has variable health conditions)
to maintain his safety and well-being. I have never before worked with such a responsive and conscientious agency. My father-in-law is fond of his regular carer and they have a good working relationship. At times, my father-in-law can speak abruptly to others, but his carer uses his experience of working with challenging customers to encourage and support my father-in-law kindly and effectively.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind review. We will always continue to work with families to ensure that our clients always receive the best care possible.


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Review of

Samfos Health

from C B (Next of Kin) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Samfos Health provides a very good service with professionalism, compassion and empathy.
The carers are dedicated and go above and beyond to provide a personalised service for their clients.
I would greatly recommend Samfos to anyone seeking a care agency.

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Review of

Samfos Health

from Graham B (Partner of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service we have received from Samfos Health. The carers have been wonderful. They are always cheerful, kind and respectful to both my partner and our property. It has been a pleasant experience for both of us which has helped my partner to regain her independence
following a short spell in hospital. They will be greatly missed.
I have no hesitation in recommending Samfos Health.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind review. We could not have achieved such a result without your help and support in working with us as a team. We appreciate your team spirit in working with us to achieve the quality outcomes set to meet your partner's care needs. We will always continue to do the same for all our clients.


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Review of

Samfos Health

from N F (Daughter of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Samfos treated my dad with respect dignity and continuity he needed. As a family, we felt heard as I chose to express at all times any part of the service I was dissatisfied with. Samfos resolved complaints and made it their duty to keep us and the client happy. I would recommend their overall services.

Reply from Samuel Fosu, Manager at Samfos Health

I would like to thank you for your feedback on our service. We do appreciate your cooperation during the service and for your time in giving us your honest opinion. It is always a treasure to hear from people using our service as this helps us to shape our approach and enable us to continue delivering unparalleled care to all our clients. Thank you.


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Review of

Samfos Health

from Linda F (Daughter of Client) published on 5 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This the worst service I have experienced. No assessment was completed prior to the carers attending my mother's home and the carer went into the property without consent. My mother has severe dementia and she was totally confused when a stranger entered her home. The manager told me that she had tried
to phone me but this was untrue as I did not have any missed calls. A carer should not have gone into the property without an assessment from the manager being completed. I was shocked that this was allowed to happen.
I would not recommend this service in the Barnsley area.

Reply from Samuel Fosu, Manager at Samfos Health

Dear Linda, thank you for your feedback. We take every negative feedback very seriously and immediately investigate to establish the cause. As a company, we would always seek to undertake an initial assessment prior to commencing a new service. However, this is not always possible as in some situations and circumstances we work closely with councils and families and depending on the urgent nature of the need for the service, some new clients services can be started before completing a detailed initial assessment within reasonable time frame. So it is not unusual for a new service to commence before an assessment is completed at a later time. In all such cases, we would have already been given sufficient information (as was the case of your mum) that will enable us to deliver safe care to the clients.


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Review of

Samfos Health

from S G (Daughter of Client) published on 13 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service provided by Samfos, they have been caring for Mom since October 2023 they care for her with dignity and compassion the also include and speak to my dad in conversations which makes his day easier, we are really happy with the carers that come they are all professional and efficient
and treat mom with respect and kindness whilst doing a difficult job. I can’t praise them enough.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind response. I am glad to know things are going so well with your mum's care. It is a team effort so I would also like to thank you for your cooperation and understanding. I believe working together as we always have will enable us all to continue to provide the quality that we always have to your mum.


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Review of

Samfos Health

from B C (Client) published on 4 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care for a week while my friend was away. My two Samfos carers were prompt, efficient and friendly and they showed initiative in taking on tasks. They gave me confidence that they would do a good job and look after me. They also helped in cleaning the bed and changing it on the two occasions
when I soiled it because of my paralysis. They were the best carers who have ever worked with me and I would be very happy to work with them and Samfos again. The booking system was likewise robust, friendly and efficient and we organised everything with a minimum of fuss.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you very much for your feedback. It was a pleasure to hear from you again and to support you with your care to your satisfaction. I am glad that you were satisfied with our service once again and we look forward to supporting you again whenever you need us.


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Review of

Samfos Health

from S P (Daughter of Client) published on 9 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Samfos Health cares for my father while I am at work. He has dementia. I am confident he is safe and well looked after in their care. I have always found staff to be reliable, punctual, polite and courteous.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your feedback. We appreciate your honest review about our service. We always aim to do our utmost best for all our clients and it's ever so heartwarming and motivating when such words of appreciation are openly expressed.


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Review of

Samfos Health

from M R (Niece of Client) published on 23 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care by the team at Samfos is great. I would highly recommend them to anyone who needs home care.
The team actually have conversations with our uncle and treat him like a person rather than just a job. Well done to all of the staff.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind review and for your team support, as we couldn't have achieved all these successes without your support and understanding. Dignity and respect have always been and will always be the benchmark of our care for all the people that we support.


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Review of

Samfos Health

from Caroline A (Daughter of Client) published on 16 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cared for our mum for 16 months till her recent passing. They were angels, caring, compassionate and professional. We could not have asked for better care for her, and these ladies made Mum's final months the absolute best they could have been. Our minds were at rest knowing when we couldn't
be there, she was safe and being cared for and treated with the utmost dignity. Thank you so much to you all.

Reply from Samuel Fosu, Manager at Samfos Health

I am very humbled by your honest review. Thank you. It was an amazing experience to work with you all as a family, as not all people understand the complexities and challenges of delivering quality and safe homecare service. But you as a family did, and it demonstrates that despite the current crisis, it is still possible to achieve a quality service for a loved one when resources are pulled together, and all parties work together as a team.


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Review of

Samfos Health

from P G (Client) assisted by family/friend published on 8 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are approachable, professional and knowledgeable.
They are flexible and considerate.
I feel very comfortable with them.

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Review of

Samfos Health

from Alan W (Client) published on 28 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb, kind and very sensitive service.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your review. We appreciate your feedback for our services.


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Review of

Samfos Health

from Dorothy W (Client) published on 28 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and safety in the hands of Samfos.

Reply from Samuel Fosu, Manager at Samfos Health

We value your feedback. Thank you for your comments.


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Review of

Samfos Health

from J L (Son of Client) published on 31 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service overseen by the manager who I can't speak highly enough of. Carers are on time, no rush and make my father comfortable and at ease.
Highly recommended.

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Review of

Samfos Health

from M C (Son of Client) published on 17 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided for my father.

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Awards / Recognitions (0)

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Frequently Asked Questions about Samfos Health & Trading Company Ltd T/A SAMFOS Health

How many Agencies does Samfos Health & Trading Company Ltd T/A SAMFOS Health own?

Samfos Health & Trading Company Ltd T/A SAMFOS Health own 2 Agencies.

Which Samfos Health & Trading Company Ltd T/A SAMFOS Health Agencies have the highest review score?

Samfos Health & Samfos Health - Merton has the highest review score.
Samfos Health & Trading Company Ltd T/A SAMFOS Health in London Samfos Health & Trading Company Ltd T/A SAMFOS Health in South Yorkshire

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