Home Care Providers Owned by Ashbourne Group Ltd
Ashbourne Group Ltd Locations (2)
35 Harwood Road, Fulham, London SW6 4QP
- Care Provided
- Live in Care
- Dementia
10 Clive Avenue, Goring-by-Sea, Worthing BN12 4SG
- Care Provided
- Older Person Care
- Dementia
Ashbourne Group Ltd Reviews (3)
Reviews Posted for members of Ashbourne Group Ltd
Ashbourne Healthcare Services
from Lee B (Son of Client) published on 10 November 2023Submitted via Website • Report
Overall Experience
1.0 out of 5
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all cabinets
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
Reply from Suk Maal, Manager at Ashbourne Healthcare Services
Dear Lee
Thank you for taking the time to bring your experience to our attention. We appreciate that this is your view on the service we provide, but would like to clarify that these matters have already been fully investigated by us and independently by the Social Worker, and found to be unfounded. We understand that you do not agree with the outcomes and would welcome further engagement with you. At Ashbourne Healthcare Services, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Once again, we are very sorry that you feel the experience did not meet your expectations. I have escalated your comments to our senior managers who be in touch very soon.
Kindest regards
Suk Maal,
Ashbourne Healthcare Services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Ashbourne Healthcare Services
from Elizabeth G (Client) published on 20 April 2022Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Suk Maal, General Manager at Ashbourne Healthcare Services
Thank you very much for taking the time to review our service. These reviews really help to provide reassurance to other Service Users and their families. I am very pleased to read that you are having a positive experience and I can assure you that we will continue to support you in every way we can.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Ashbourne Healthcare Services
from Florence C (Wife of Client) published on 3 April 2017Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Awards / Recognitions (0)
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Frequently Asked Questions about Ashbourne Group Ltd
How many Agencies does Ashbourne Group Ltd own?
Ashbourne Group Ltd own 2 Agencies.Which Ashbourne Group Ltd Agencies have the highest review score?
Ashbourne Healthcare Services & Ashbourne Healthcare Services (Sussex) has the highest review score.Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashbourne Group Ltd to verify any information. View our terms and conditions. Ashbourne Group Ltd has a Basic Service – more info.