Home Care Providers Owned by White Falcon 11 Ltd

  • Home Care Providers Owned by White Falcon 11 Ltd

White Falcon 11 Ltd Locations (2)

 

2 Home Care Providers owned by White Falcon 11 Ltd

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Falcon-Care Blackburn

Suite 11, The Saturn Centre, Greenbank Technology Park, Challenge Way, Blackburn BB1 5QB 

8.7 14 reviews
"Started using Falcon Care Preston 3 weeks ago as I needed extra help all the girls who have come have been lovely very polite and very good…"   Read all 14 reviews

Falcon-Care's aim is to deliver the highest standard of care and customer service to all clients and their families or advocates. They are passionate about the quality of care they provide to clients and their ethos is echoed by their staff through their… Read more about Falcon-Care Blackburn

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Falcon-Care Preston

1 Navigation Way, Navigation Business Village, Ashton-on-Ribble, Preston PR2 2YP 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Alcedo Care

White Falcon 11 Ltd Reviews (14)

Reviews Posted for members of White Falcon 11 Ltd

Overall Experience

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Review of

Falcon-Care Blackburn

from B C (Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Started using Falcon Care Preston 3 weeks ago as I needed extra help all the girls who have come have been lovely very polite and very good at their job they have been respectful and caring and I couldn't ask for more they are very punctual and you receive the full hour you have paid for. supervisors
and office staff have also been very approachable and solve any queries promptly. Highly recommend

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Review of

Falcon-Care Blackburn

from M L (Daughter of Client) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers from Falcon Care were very caring and treated my mum with dignity during her 'End of Life' care period. We received weekly rotas so that we knew who would be coming and the company met our 'female carers only' request. They also tried as far as possible to send the same carers so that
they got to know us, our mum and her needs, and we got to know them too. This helped us as a family in these difficult circumstances. We would like to thank the carers who cared for our mum so kindly and with compassion, in particular one carer who was with me when my mum passed away.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you Mary for your fantastic feedback on the service, I am delighted to read that your experience with Falcon-Care was so positive for both you & your mum and I will be sure to share this with staff also. We pride ourselves on continuity & endeavour to meet the needs as far as possible of all our clients & their families by undertaking a comprehensive assessment at the start of service which aims to ensure person-centred care for each individual client & their family as well as inform of what you in return can expect from us as an agency.


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Review of

Falcon-Care Blackburn

from J L (Daughter of Client) published on 20 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent, very caring and supportive to both my family and my mum. My mum is treated at all times with dignity, respect and understanding. The male carers put you at ease and deliver care in a most dignified and respectful way.
The company itself is run very professionally and is very
supportive and approachable with any concerns. They have follow up support visits to ensure all is going well. I have found having the timetable of visits, times and who will be coming very useful.
In all I would highly recommend Falcon-Care. It's at times like this when you're in a stressful position, need help, you need someone to trust to care for your loved one like you do yourself and I am so grateful I can relax and know Mum is in good caring hands.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you so much for your amazing feedback, we really appreciate you taking the time to share your experience with us. It is wonderful to hear that you feel that all our staff, from care staff through to management are professional, approachable and respectful. As an agency, we pride ourselves on regular communication with our clients and their families and find that by sharing in advance the following week's schedule allows for our clients and families to be both assured and plan further around this where needed.


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Review of

Falcon-Care Blackburn

from Tracie J (Friend of Client) published on 7 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend this company. They have a policy of male and female carers working together when female staff only was requested. Only 3 visits were available a day which meant that the client was left for 16 hours without being turned to a different position to stop bedsores. Carers came in the
morning and said that everything was okay no bedsores. Three hours later nurses came, sacrum was broken, disgusting.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

We are deeply saddened that you express you didn’t have a positive experience with our service. We set high standards for our service and we’re sorry that you feel this was not met in your interaction with us. Community care teams are made up of both male and female carers who are all fully vetted and trained in ensuring dignity and respect are always upheld. If the client's preference is female carers only, as was in your friend’s case through dialogue with all parties, we implement this asap informing of our availability to do so, to allow both clients and their families/friends to make informed choices. We do also discuss with clients and fellow health professionals possible risks which may need to be further considered or explored outside of the commissioned package. I would like to further stress that the package of care your friend received by us was three one hour calls over the course of a day and that at no point was your friend left for 16 hours without care by our service. We value your feedback.


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Review of

Falcon-Care Blackburn

from S P (Daughter of Client) published on 4 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our lives were turned upside down within days with my mum's diagnosis of terminal cancer. A care package was quickly put in place with Falcon-Care and we have been provided with a good service. The carers are caring and compassionate and listened to Mum and her concerns especially when it came to personal
care. The night sits allowed us to get the much-needed rest and when there were concerns they were dealt with efficiently.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

We truly appreciate you taking the time to complete this review for us. We are so happy to hear that you feel you were provided with a good service, that our carers were caring, compassionate and listened to your mum's wishes and that the package put in place allowed you as a family much-needed rest.


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Review of

Falcon-Care Blackburn

from Paul B (Son of Client) published on 4 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under difficult circumstances I sought a care team to deal with my dad due to his ill health and the decline in his wellbeing. Falcon-Care came on-board and from day one have been professional in every aspect of care provided to my dad. They have even helped my disabled mother with some aspects of cleaning
around the house.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Hi Paul, thank you so much for your kind words. We really appreciate you taking time out to share your experience. As an agency on the whole we always strive to deliver the best possible professional service to all our clients and their families.


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Review of

Falcon-Care Blackburn

from E J (Daughter of Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and caring home care agency with staff who are very responsive to my mum's needs.
Good communication regarding my mum's care and with my dad. Taken our views on board and responded promptly to any issues.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you very much for your kind words. Great to hear that as a family you are happy with the overall service provided. As an agency, we warmly welcome the views of our clients and their families and do our utmost to respond to all issues in a timely manner.


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Review of

Falcon-Care Blackburn

from Kelly C (Daughter of Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care support for my mother who is on end-of-life care, all staff members go out their way to make sure my mother is as comfortable as can be, all staff members take care of her every need nightly and make her feel at ease, fantastic support.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Hi Kelly, thank you so much for your lovely words. Our staff have established strong working relationships with your mother, they enjoy their engagement with her and are only too happy to care for her needs nightly. Great to know you find this fantastic support.


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Review of

Falcon-Care Blackburn

from A K (Son of Client) published on 30 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had night sit-in carers from Falcon Care for my mum, the carers have been excellent and always on time. They go the extra mile and have given us the peace of mind that somebody is with her. The service from the supervisor and the coordinator have been great and I would recommend them to others.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you kindly for your review it is very much appreciated. We are delighted to hear that as a family you are reassured that your mother is in good hands. As an agency on the whole we strive to deliver the best possible experience for each of our service users and their families during their time of need.


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Review of

Falcon-Care Blackburn

from Melanie S (Client) published on 6 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff, for me, are the reason I have a consistent quality to my day. They all bring something different to my day. They are all empathetic and never judgemental and they all walk this last part of my life's journey alongside me. I trust them all implicitly with every aspect of both my physical
and emotional well-being. Whatever I face on a daily basis I can rely on them to help me manage it. They encourage me throughout my visits but are there to guide me if I struggle. Without my carers, I could not do the most basic of tasks but they at all times honour my independence. In short, my carers are like a beautiful ray of sunshine that I look forward to every day. As a care company, Falcon helps facilitate and organise, support me in all of my longer bucket list activities. Blackpool Air Show last month, Manchester Museums next month, then Blackpool Zoo and The Christmas Markets in November and December.
Without their care and compassion, I could do any of these.

Reply from Sumaiya Patel, Director at Falcon-Care Blackburn

Thank you Mel for your wonderful review. You have become a part of our Falcon-Care family and I know how much all the carers and office staff adore you. We are so happy to be able to allow you to go and visit all the places you love. We will have all the carers taking votes to take you to the Christmas markets.


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Review of

Falcon-Care Blackburn

from C C (Daughter of Client) published on 19 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you for the care we received for my father who has recently passed away. Falcon care provided expert support during my father's final week. The Manager and his carers were absolutely amazing and a credit to your company, what a wonderful compassionate lady, who was equally
as caring and understanding in such difficult circumstances. I didn't meet the other carers but they did a fantastic job too. Much appreciation.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you for your wonderful review. it was a pleasure to look after your father and offer the much needed support to your family in the emotional circumstances. I will make sure to let all the carers and management team know your feelings, it is always great for them to hear good feedback as they can see their care is appreciated.


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Review of

Falcon-Care Blackburn

from M W (Client) published on 28 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Timekeeping is often an issue with some of the carers. The key safe has been left open a couple of times and the bedroom hoist hasn't been put on charge.

Reply from Kirstie Poole, Care Manager at Falcon-Care Blackburn

We are very saddened to see you are unsatisfied with the service from Falcon-Care, we hope that over the coming time with us this will improve. With regards to the key safe, this has never been reported to us from you but I will look into this along with the battery for the hoist. You are able to inform our office/on-call service at any time of these issues or any other issues so we are able to address them effectively. Thank you.


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Review of

Falcon-Care Blackburn

from Graham F (Husband of Client) published on 5 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the wonderful carers at Falcon-Care Blackburn who looked after my wife in her last few weeks with great care and compassion. They made sure she was comfortable and also made sure I was ok. I could not have got through this hard time without their support.

Reply from Kirstie Poole, Registered Care Manager at Falcon-Care Blackburn

Thank you for your kind words. We are glad our carers were there to support you.


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Review of

Falcon-Care Blackburn

from Jayne P (Wife of Client) published on 21 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the assessment to the care staff Falcon-Care were amazing. They talked me through everything on the first visit and the carers made my husband feel at ease. They were patient and friendly and became an important part in his daily routine.

Reply from Kirstie Poole, Manager at Falcon-Care Blackburn

Thank you for your lovely review. It is a pleasure to care for your husband.


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Awards / Recognitions (0)

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Frequently Asked Questions about White Falcon 11 Ltd

How many Agencies does White Falcon 11 Ltd own?

White Falcon 11 Ltd own 2 Agencies.

Which White Falcon 11 Ltd Agencies have the highest review score?

Falcon-Care Blackburn & Falcon-Care Preston has the highest review score.
White Falcon 11 Ltd in Lancashire

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