Home Care Provider Owned by The Care & Support Group in West Yorkshire

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by The Care & Support Group in West Yorkshire

The Care & Support Group Locations in West Yorkshire (1)

 

1 Home Care Provider owned by The Care & Support Group in West Yorkshire

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The Care and Support Group West Yorkshire

Suite 1 Causey Hall, Dispensary Walk, Halifax HX1 1QR 

8.0 8 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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The Care & Support Group Reviews in West Yorkshire (8)

8.9
The Care & Support Group has a Group Review Score of 8.9 (8.891) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Care & Support Group must have a Review Score.

Overall Experience

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Review of

The Care and Support Group West Yorkshire

from Kirsty S (Daughter of Client) published on 24 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of meeting one of the carers just on an off chance on Saturday, I've seen a few previously, they have all been lovely. But what a kind, compassionate lady, very thorough in her role. I was very impressed with how she treated my mother-in-law, in regards to hygiene and dignity. Even
though my mother was insisting she didn't need it. The carer's encouragement and friendly manner confirmed in fact it was needed. She didn't just accept all was ok, but actually checked herself. Well done to this carer, what a beautiful caring person you showed yourself to be.

Reply from Louise Webster, Senior carer at The Care and Support Group West Yorkshire

Thank you so much for your wonderful review. We are delighted to hear about your positive experience with our carer. It is heartwarming to know that her kindness, compassion, and thoroughness made such a significant impact on your mother-in-law's care. We strive to ensure that all our clients are treated with the utmost dignity and respect, and your feedback reaffirms the hard work and dedication of our team. We will make sure to pass on your kind words to the carer. She will be thrilled to know that her efforts are appreciated. Thank you once again for taking the time to share your experience.


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Review of

The Care and Support Group West Yorkshire

from Laura K (Granddaughter of Client) published on 28 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a thank you to all of you that cared for my grandma in her last weeks. You truly were amazing and I just wish she would have had the time to get to know you all, she'd have loved all your company.

Reply from Diane Calcott, registered manager at The Care and Support Group West Yorkshire

Thank you for your review. She was a lovely lady and was our pleasure to care for her. She is greatly missed and was loved by all her carers.


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Review of

The Care and Support Group West Yorkshire

from Malcolm F (Husband of Client) published on 22 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express highly enough my esteem for the carers who attend my wife on a regular basis. Their demeanour is impressive. OK, they are just doing a job, but it's how they do it that counts. And they do it with care and compassion and with that personal touch. It's like having a friend pop in for
a chat. Thank you from the bottom of our hearts.

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Review of

The Care and Support Group West Yorkshire

from Harry A (Husband of Client) published on 13 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate, caring and professional staff who established warm and effective personal relationships with my wife - always willing to go the extra mile.
Regular contact with the administration side maintained a willingness to listen and respond.
Sincere thanks to all who made this chapter in her
life such a memorable success.

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Review of

The Care and Support Group West Yorkshire

from Julie D (Daughter of Client) published on 5 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom and the family cannot praise the staff at My Homecare Halifax enough, going above and beyond the call of duty. Mom looks forward to seeing their smiling faces, the caring words and the laughter they bring every day. They are very professional and always on hand to listen and help. Big thank you.

Reply from Diane Calcott, registered manager at The Care and Support Group West Yorkshire

Thank you for your kind words. Your mum is a courageous and wonderful lady, it's our pleasure to have met her.


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Review of

The Care and Support Group West Yorkshire

from Adele K (Daughter of Client) published on 15 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Homecare enough on behalf of my dad and the rest of my family for the amazing way in which these carers looked after my mum in her final few months. There are not enough words to describe the kindness and efficiency we witnessed, and not only that, the friendship that blossomed between
these ladies and my mum. They went above and beyond the call of duty to support not only mum but the rest of the family too. Two members of staff, in particular, were outstanding with the care and friendship they delivered. We truly cannot thank you all enough.

Reply from Diane Calcott, Registered Manager at The Care and Support Group West Yorkshire

Thank you for your kind words, it was a sad day when we lost your mum she was a wonderful lady and will be missed.


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Review of

The Care and Support Group West Yorkshire

from K W (Son of Client) published on 12 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum used My Homecare (Halifax) for a year and a half before she passed.
The staff were very good at their job and the care they gave her was excellent, any queries I wanted to discuss I could, day or night, contact the managers as they were always available and eager to help.
If the care had not
been so good I do think my mum would have passed a lot sooner, and so I just want to thank all the team for everything you did for her.

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Review of

The Care and Support Group West Yorkshire

from Shirley V (Daughter of Client) published on 16 September 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team cared for my mum during her last four months. If you get the chance to choose your carers - choose these.

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Awards / Recognitions (0)

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