All Care - North Hants

3rd Floor, Network House, Basing View, Basingstoke RG21 4HG
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8.4 9 Reviews
  • All Care - North Hants, Basingstoke
All Care (GB) Ltd - Basingstoke provides a domiciliary
care service to enable people living in Basingstoke and the surrounding areas to maintain their independence at home.

Staff have developed warm and caring relationships with people and know about people's needs and the challenges they face.

People are supported by staff who understood their dietary preferences.

People are supported to ensure they receive sufficient to eat and drink and where people are identified to be at risk of malnutrition, they are referred to relevant health professionals.

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Care Provided by All Care - North Hants

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Caroline Morgan (Registered Manager)

All Care - North Hants Reviews (9)

8.4

All Care - North Hants has a Review Score of 8.4 (8.444) out of 10, based on 3 reviews in the last 2 years. Over all time All Care - North Hants has 9 reviews.

Overall Experience

  • 3
  • 5
  • 1
  • 0
  • 0

Date Published

9
3
3
3
6

Review from P F (Wife of Client) assisted by family/friend published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with your professional friendly carers and consistency of carers. They always make sure that I am ok. Not so happy when I am not informed of changes. I do accept that care may be delayed due to emergencies. I cannot have late calls as I am diabetic ie after 9am.

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Review from Anne H (Wife of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have only just started having carers for my husband for personal hygiene & care. Am very happy with all of the carers that have come. my husband seems to interact with all of them which is good. There is a lot fo banter and for someone who did not want them he is enjoying their company and help. I cannot
praise them enough.

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Review from T J (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service from all the staff that visit us.

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Review from Chrsitopher P (Partner of Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All care does what it says. It takes care, in the office and in the home.
Phone calls are made if a carer is going to be late or if a change has been made relating to a carer.
Once in the patients home, care is quiet and unhurried. There is a feeling of welcome and looking after, of being kind and
thoughtful.

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Review from J H (Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would recommend the care I have received to anyone who is in need of home care.

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Review from M C (Wife of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care that is given and the help and friendliness that is given to my husband.

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Review from J R (Wife of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all polite and always ready to help my husband in any way. Their positive outlook helps him enormously. When I phone the agency with a query it is usually sorted quickly. The only negative is communication at times, but this is improving.

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Review from Joan R (Client) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was fine and something that should be done to update. The person that did it was good and didn't rush it.

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Review from Joyce M (Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First time having to have the support of carers. No previous experience. Arrangements working satisfactorily.

Reply from Georgia Tulk at All Care - North Hants

Hi Joyce - thank you for your review. We are pleased to know that your care package is working for you and if you ever need to ask anything about the care you are receiving, please call the office to have a chat with someone. Thank you again for your review!


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Current Review Score: 8.4 (8.444)

Overview of Review Score

The Review Score of 8.4 (8.444) out of 10 for All Care - North Hants is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for All Care - North Hants is calculated as follows: ( (11 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 18 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for All Care - North Hants is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Andreea

Andreea Enache

Job Title: Branch Manager

Andreea is an NVQ Level 5 champion and has successfully completed the end-point assessment with Training Qualifications UK for Leader in Adult Care with Distinction.


Frequently Asked Questions about All Care - North Hants

What Type of Services does All Care - North Hants offer?

All Care - North Hants offers Home Care.

How many Carers does All Care - North Hants employ?

All Care - North Hants employs 126 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact All Care - North Hants to verify any information. View our terms and conditions. All Care - North Hants has a Platinum Service – more info.