AMG Nursing & Care Services - Nottingham

AMG House, 27 South Road, West Bridgford, Nottingham NG2 7AG
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9.1 24 Reviews
  • AMG Nursing & Care Services - Nottingham, Nottingham
AMG Nursing & Care Services - Nottingham offers domiciliary care for people who require care but wish to remain in their own home.

All care and nursing staff undertake an intensive five-day induction course. As well as this, staff are continuously updated through a range of courses, including those specific to the needs of individual customers.

Services range from personal care, housekeeping and companionship to nursing support for the most complex and challenging conditions.

Professional, nursing-led carers can, if required, provide support for those who need assistance with a range of complex conditions, from diabetes to help for people with head or spinal cord injuries.

Staff are available for days or nights, short or long shifts, with a 24 hour on-call service.

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Care Provided by AMG Nursing & Care Services - Nottingham

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susie Thorpe (Manager)

Funding & Fees Guide for AMG Nursing & Care Services - Nottingham

  • Prices

  • Our healthcare services start at just £21.88. For more information about our pricing plans and services, please contact your local branch by phone or email. We'll be happy to assist you and provide you with all the details you need.

  • Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


    Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


    If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


    Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


    We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


    Thank you for considering our services, and we look forward to hearing from you soon.

AMG Nursing & Care Services - Nottingham Reviews (24)

Total of 24, showing 1-20
9.1

AMG Nursing & Care Services - Nottingham has a Review Score of 9.1 (9.090) out of 10, based on 11 reviews in the last 2 years. Over all time AMG Nursing & Care Services - Nottingham has 24 reviews.

Overall Experience

  • 17
  • 2
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  • 1
  • 4

Date Published

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Review from Jacqueline A (Daughter of Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

AMG was put in place after the County Council cancelled Mum's existing contract (cost cuts). I have had to ring to chase breakfast and medication calls to be told Mum is not a priority as she is on an interim service. It was explained at handover that my mum is diabetic and has dementia. They promised
to get their poor and dangerous service sorted out, that lasted one day. I had to ring them again yesterday as Mum again was left without breakfast or medication. The carers are trying their best but they say, as do HQ staff, that 'they'll add it to the notes, we hadn't been told, it takes hours for information to update!'. I even had to complain they had left my mum's door unlocked, the carer said 'she asked us to' in my response (again) she has dementia she said 'we'll add it to the notes'. I am suspicious of bad reviews in amongst good ones but I couldn't be more disgusted with AGM's treatment of elderly vulnerable people, perhaps they'd like to put my disgust ' in their notes'.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you for sharing your concerns. We are truly sorry to hear about the challenges you and your mum have faced. This is not the standard of care we strive to provide, and we take your feedback very seriously. We have passed this matter to our Nottingham branch manager for further investigation. Your feedback is essential in helping us address any issues and improve our service .If you have any additional information you would like to share, please don't hesitate to contact us directly at 01158 280103.


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Review from E C (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers, cared for mum for six weeks after she left hospital.
Having carers for Mum was a really big thing for our family. We had never had to do this before, mum had always been very independent and yes she did need help with a few things but nothing like this, it was all new to us. Although we had
our doubts and didn't know what to expect, these were all washed away the first time we met you both, you put our minds at ease we felt very comfortable and we knew straightaway that Mum would be in good hands. You don't very often meet people and feel at ease with them from word go.
Mum had been through a horrendous time and the family had been through three heartbreaking months so to be able to feel like this and know that Mum was going to be looked after really well was an enormous thing for us. Thank you for everything you have done. Thank you for making us feel comfortable and especially thank you for caring so well for our mum.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you so much for your kind words. It means a lot to us that we could help make this difficult time a little easier for your family. We are truly honoured to have been entrusted with your mum's care and are glad that we could provide the comfort and support you all needed. Please know that your appreciation is deeply felt by our team.


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Review from Jackie E (Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very late in submitting this, but my review has not diminished in any way.
AMG took over from NHS carers, (who were actually very good with my mum) when was discharged from hospital into their care. As Mum was extremely poorly, she was fast-tracked and AMG took over. Initially, I was apprehensive,
but I needn't have been. The company are completely professionally run, and the carers we were allocated were outstanding. I only had issues with two at the beginning, but that was quickly addressed and we never had any other problems. Mum was treated with dignity and respect at all times. I cannot recommend this company highly enough. Thank you.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you so much for your review. We're pleased to hear that our team provided the care and support your mum deserved, and we're glad we could meet your expectations. Your recommendation means a lot to us. Thank you once again for your kind words.


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Review from Jacqueline G (Wife of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I should have sent a review a long time ago as since my husband and I welcomed AMG into our home a long time ago now we have had nothing but exceptional care, support, empathy, understanding all carried out in a friendly, polite and professional manner. Yesterday my husband returned from hospital and
was in a bad way after being neglected whilst in hospital. Although AMG have delivered world-class care on every occasion from our regular team, we both want to thank all of his team for everything and in particular four members of staff who have looked after him so beautifully since he came home yesterday. Thanks also to another particular member of staff who we look forward to seeing soon. We applaud all of the regular team who care for my husband. We are so grateful and thankful that we have such a great team who put him first and also make sure I am ok. AMG bosses, I do hope the ladies are recognised because they are world class! Working very long hours delivering the best care always! Thank you so much.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you for taking the time to share your heartfelt review. Your kind words about our team's exceptional care, support, empathy, and professionalism mean a great deal to us. It is always our goal to deliver world-class care, and knowing that our team has made such a positive impact on your lives is incredibly rewarding.


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Review from Bev C (Daughter of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Until the new year period, last 48 hours care in majority has been great. The last 48 hours hours however has been disgraceful, no appropriate food placed in front of patient although already prepared by family. Lies on notes on app provided by company. Serious concerns over this company in last 48
hours.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

We apologise for the experience you have encountered over the last 48 hours. Your feedback is extremely important to us and will be forwarded to the branch manager for further investigation. We are committed to upholding the highest standards of care and service. We take your concerns seriously and will take the necessary steps to address these issues promptly.
Thank you for bringing this to our attention, and we assure you that we are dedicated to improving our services to prevent such occurrences in the future.


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Review from Barbara F (Daughter of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was fast-tracked for end-of-life care at the beginning of November, and the care he received from AMG was excellent. Without exception, the carers were helpful, knowledgeable and caring. They were a great support for me. I no longer felt alone. I was so grateful for their friendly advice and
emotional support. I don't believe we could have had better.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you so much for your kind words about our Nottingham team. We're really touched and will definitely pass on your compliments to them.


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Review from Gary B (Stepson of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care of my stepfather during his final weeks, could not fault any of the carers during this time especially 3 in particular who were very patient understanding and respectful, thank you.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you for your kind words.
We strive to provide compassionate, patient, and respectful care, and it's deeply gratifying to hear that we were able to support your family.


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Review from Geoffrey G (Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been under palliative care since February of this year. Staff vary from day to day but I have liked everyone I have met. All have been immensely supportive and obviously caring. They always arrive on time to see how I am doing. I receive care with personal hygiene and comfort, delivered with
cheerful and professional care and attention. I always look forward to their visits, they have had a positive effect on my morale which I feel has been important in seeing me through this difficult time. I have surprised my nurses and consultants by improving over time. I know that acute myeloid leukaemia is not curable but I have been given a new lease of life for the present. The burden on my wife has been reduced and she feels a similar thanks for all that has been done for me.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you for taking the time to share your experience with us. We are humbled by your kind words and glad to hear that our staff has been able to provide you with compassionate care during this difficult time.
It is heartwarming to learn that our team has been able to make a positive impact on your life. We know that palliative care can be challenging, and we are grateful to have had the opportunity to support you and your family during this time.
Please know that our team is committed to providing you with the best possible care and attention, and we will continue to be there for you every step of the way. If there is anything else we can do to make your experience better, please do not hesitate to let us know.
Thank you for choosing us as your care provider, and we wish you all the best.


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Review from Ian B (Son of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that looked after my father over the past 3 months have been excellent, they were always on time and turned up with a positive caring attitude, always left my father clean fresh and comfortable and with a smile on his face. Couldn't ask for anything more. Thank you guys.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you for taking the time to provide us with your feedback. We're delighted to hear that our care staff were able to provide excellent care for your father and that they were always punctual, positive and caring in their attitude.
We appreciate your kind words and will be sure to pass on your feedback to our staff. We take great pride in providing high-quality care to all of our clients, and it's always great to hear when we've succeeded in doing so.
Thank you for choosing our services.


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Review from Karen H (Daughter of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had excellent care from this company. I would like to say a big thank you to anyone that helps with my mum, AMG are lucky to have such dedicated staff.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had an excellent experience with our company and that our staff were able to provide excellent care for your mum. Our team takes great pride in their work, and it is always rewarding to hear such positive feedback from our clients. We appreciate your kind words and thank you for choosing us to care for your loved one.


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Review from K W (Grandson of Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG provided outstanding care to our loved one. Carers, office staff were always helpful, thoughtful, trusting and accommodating.
AMG are the only care company I want in the future.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Nottingham

Thank you for sharing your positive experience with AMG's care services. On behalf of the carers and office staff, we appreciate your kind words and recognition of their efforts in providing outstanding care to your loved one. It is wonderful to hear that they were helpful, thoughtful, trusting, and accommodating, as these qualities are essential to providing compassionate care. AMG is grateful for your trust and loyalty and we are committed to continuing to provide high-quality care services to meet your needs. Thank you for choosing AMG and we look forward to serving you in the future.


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Review from D K (Daughter of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I spoke to a manager, about my mum and she was totally rude and had a bad attitude. Then she told me that I should be grateful that they took my mum on because if they hadn't mum would still be in the hospital. The carers were going at dinner and tea time just spending 10 min with her, they are always
in a rush to get to the next person. When I asked the manager if she thought this was enough she said yes. They are putting mum in bed at 6.40 pm and not turning up till 9 am the next day, my mum crying out for help at 6 in the morning because she wants to go to the toilet for a poo, and then she's getting upset because she can't get to the toilet. She has got a catheter on which I was told all carers knew what to do with them, to find out that they putting the catheter too high, and they were left a note by a nurse that it should below mum's bladder.

Reply from Susie Thorpe, Manager at AMG Nursing & Care Services - Nottingham

Thank you for your Review. Please could you contact me directly susie.thorpe@amgnursing.com, as we are unaware of the issues raised in the review? AMG Nursing and care promote best practice care and I would like to investigate this matter further. Kind Regards Susie Thorpe


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Review from Jane G (Civil Partner of Client) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank every one of the care team at AMG for their total devotion to my partner who was on fast track. The way they conducted themselves and their pure devotion to him and his needs was wonderful. I wish there was some way I could repay you even though he was in so much pain he looked
forward to your visits and he was at ease with you all. Thank you again for all you did.

Reply from Susan Edwards, Co-ordinator at AMG Nursing & Care Services - Nottingham

Thank you for your kind comments and I will ensure this is passed back to the care team involved.


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Review from Donna F (Daughter of Client) published on 28 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to the two people who mainly looked after my mum from 25th July till the 18th August 2021. They were amazing as my mum had her last few weeks in comfort and those two made my mum as comfortable as they could. Well done and a big thank you, couldn't have done it without
them. Would highly recommend this West Bridgford care provider again. Thank you.

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Review from Norman D (Husband of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was released from a month's stay in hospital to a care package run by AMG Nursing & Care Services - Nottingham. It was a big life-changing experience for us. Without exception, the members of the team of carers allocated to us were excellent in every way and saw us successfully adjust to our
new situation.
They were always cheerful, professional, caring and efficient. We were sorry when the month's package ended. We are grateful for their efforts and wish them well for the future. Thanks.

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Review from Alexia K (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot imagine how we would have got through such a terribly hard time without the support, care and wisdom of my mum's carer. She immediately made my mum feel at ease and treated her with the utmost care and respect. At a time when I didn't know where to turn next, she advised and pointed me in the
right direction which enabled me to cope far greater and be prepared with what was to come. Although it was for no more than two weeks, the carer and subsequently pair of carers, became such a source of support, not only in the physical sense but mentally too. For both of us, seeing the deterioration in my mum's condition was so upsetting, but they had a way of easing us through it, and being so sunny and delightful, which detracted from the grim reality. The management team were always helpful and willing to pass messages on to their staff. I can't thank the people in question enough. It gives the whole family comfort to know that mum was surrounded by such angels.

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Review from Allison H (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company have just looked after my father in the latter stages of his life. They were absolutely fabulous. Caring and professional. They made such a difference. A special shout out to 2 members of staff in particular who were amazing. Thank you guys. It meant so much. Continue doing a great job.

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Review from Julie M (Daughter of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had 2 nurses 4 times a day for my terminally ill mother. All I can say is amazing! They were all kind, considerate and professional to my mother, myself, and my family. They helped me so much, going above and beyond to get the best care for my mother. I cannot praise them enough. I wouldn’t have coped
without them. I would like to thank each nurse that visited and tendered to my mother. Just amazing. Thank you all.

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Review from Jayne H (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG carers helped look after my mum in her final days, the care and respect they showed both Mum and us was amazing. The four carers involved were the most lovely, caring, respectable people and for that, I will be eternally grateful.

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Review from Neil G (Son of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These carers were sent to help me care for my elderly mother who was seeing her final days, the professionalism and compassion was first class, nothing was too much trouble for the carers and they advised me as the help, my mother, I can’t praise these carers enough, would recommend them every time

Reply from Susan Edwards, Co-ordinator at AMG Nursing & Care Services - Nottingham

Thank you Neil I will ensure to pass your kind comments to the team involved.


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Current Review Score: 9.1 (9.090)

Overview of Review Score

The Review Score of 9.1 (9.090) out of 10 for AMG Nursing & Care Services - Nottingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.190 for AMG Nursing & Care Services - Nottingham is calculated as follows: ( (45 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 58 Ratings = 4.19

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Nottingham is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Susie

Susie Thorpe

Job Title: Branch Manager

Joined: 2020

Introducing Susie, our remarkable Nottingham branch manager with a wealth of experience and dedication to her role. Susie, who joined AMG in January 2020, has been an integral part of the care industry since 2001, working extensively in learning disabilities, mental health, and elderly care.


As the registered manager, Susie takes great pride in leading her team and ensuring the highest standards of care are provided. She oversees a dedicated group of office staff who support her, along with a team of compassionate healthcare assistants who deliver exceptional care in the community.


Under Susie's guidance, the Nottingham branch has achieved a commendable CQC rating (Good), reflecting the commitment to quality and the exemplary care provided to clients.


Beyond her professional endeavours, Susie embraces the joys of family life and cherishes her time spent with her three children and her partner.


Susie's passion for the care industry, her leadership skills, and her commitment to her team and clients make her an invaluable asset to our organisation. Her dedication and genuine care shine through in everything she does, and we are fortunate to have her as part of our team.


Frequently Asked Questions about AMG Nursing & Care Services - Nottingham

What Type of Services does AMG Nursing & Care Services - Nottingham offer?

AMG Nursing & Care Services - Nottingham offers Home Care & Nursing Care.

How many Carers does AMG Nursing & Care Services - Nottingham employ?

AMG Nursing & Care Services - Nottingham employs 180 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AMG Nursing & Care Services - Nottingham to verify any information. View our terms and conditions. AMG Nursing & Care Services - Nottingham has a Platinum Service – more info.