AQS Homecare Sussex

24 Pevensey Road, Eastbourne BN21 3HP
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8.0 5 Reviews
  • AQS Homecare Sussex, Eastbourne
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Care Provided by AQS Homecare Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane Massarella (Registered Manager)

Funding & Fees Guide for AQS Homecare Sussex

  • Prices

  • Monday to Friday - £23.75 per hour / Saturday and Sunday £27.31 Per hour

  • We are able to offer visits ranging from 15 minutes upwards, please contact our local branch for a full list of rates
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AQS Homecare Sussex Reviews (5)

8.0

AQS Homecare Sussex has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time AQS Homecare Sussex has 5 reviews.

Overall Experience

  • 3
  • 2
  • 0
  • 0
  • 0

Date Published

5
0
1
1
4

Review from Patricia B (Wife of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has taken me a while to do as I've been dealing with my husband's passing,
But I have to say the care my husband got from the team was second to none particularly the last week of his life, without their assistance we would never have got through the week, you are all so amazing kind thoughtful,
I have no words to express my gratitude to you all, thank you all so very much.
Sending love to each and every one of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annette C (Daughter of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we have been with AQS Mum's care has improved and she has a smile on her face every time the carers turn up. AQS are very organised and very professional. We are very pleased we have them on board.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert R (Client) assisted by family/friend published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with AQS Homecare. Carers are very considerate to my needs. Good continuity with Carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Daughter of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum happy to have continuity of care with the same Carer and coming at the same time each day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G A (Son of Client) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, always helpful and polite. My mother is very happy with the service and is treated very well by all concerned.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for AQS Homecare Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for AQS Homecare Sussex is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AQS Homecare Sussex is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about AQS Homecare Sussex

What Type of Services does AQS Homecare Sussex offer?

AQS Homecare Sussex offers Home Care.

How many Carers does AQS Homecare Sussex employ?

AQS Homecare Sussex employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AQS Homecare Sussex to verify any information. View our terms and conditions. AQS Homecare Sussex has a Basic Service – more info.