Ark Nursing and Care Agency

140 Bay View Road, Northam, Bideford EX39 1BJ
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1 Review
  • Ark Nursing and Care Agency, Bideford
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Care Provided by Ark Nursing and Care Agency

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Ark Nursing and Care Agency Ltd
  • Person in charge
  • Katherine Glover (Manager)
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Ark Nursing and Care Agency Reviews (1)

Over all time Ark Nursing and Care Agency has 1 review.

Overall Experience

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Date Published

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Review from P R (Son of Client) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Were tasked to provide waking night care for my mother with severe dementia in order to keep her safe in her own home. The first issue was with a carer who frequently argued with my mum and, on more than one occasion, fell asleep and a mutual agreement was reached to provide a new carer. On reporting
this back to social services they neglected to mention the falling asleep aspect, which is a severe safeguarding issue.
2 weeks ago they dropped my mother's care package after having reports from a carer that my mum was "too demanding", "argumentative", "abusive" and that my mother had scratched a carer (mum has very long nails) - these are all classic signs of dementia and any staff working for an agency providing dementia care should be adequately trained to deal with these aspects.
I requested a written report as to why the care had been dropped but this was refused and I was told that they would be having no further dealings with me. I am, therefore, left with no choice but to leave a bad review.

Reply from R Marks, Director at Ark Nursing and Care Agency

Thank you for your feedback and we would like to apologise for any distress that we caused when we had to cancel the package of care with the local authority for your mother. Sometimes this unfortunately does happen and we would like to assure you that we did everything that we could to try to continue covering the shifts.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Ark Nursing and Care Agency

What Type of Services does Ark Nursing and Care Agency offer?

Ark Nursing and Care Agency offers Home Care & Nursing Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ark Nursing and Care Agency to verify any information. View our terms and conditions. Ark Nursing and Care Agency has a Basic Service – more info.