Astor Care & Nursing Agency (Guildford, Godalming & Woking)

102 Lower Guildford Road, The Lansbury Estate, Knaphill, Woking GU21 2EP
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9.7 55 Reviews
  • Astor Care & Nursing Agency (Guildford, Godalming & Woking), Woking
Astor Care & Nursing Agency has been providing private home care in the Guildford, Godalming, Woking, Farnham and Bordon areas for over 30 years and is rated 'GOOD' by CQC in all areas (February 2020).

Astor Care & Nursing Agency provides caring staff who treat clients with compassion, respecting dignity whilst encouraging independence.

Astor Care provides specialist care in clients' own homes for as long as possible. Care support can be from 1/2 hour per week to 24 hours live in care.

Care can be provided for people with both mental and physical health problems, including dementia.

Carers undergo a rigorous recruitment process before starting with Astor. On-going training is regularly provided to ensure they are delivering the best standard of care possible. You are welcome to call for an informal chat if you think you might be interested in joining them. Reliable, kind people are always a welcome addition to the team.

More specialist care is available for those with neurological disorders and acquired brain injury. Live-in care, palliative care and a bathability service are also offered.

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Care Provided by Astor Care & Nursing Agency (Guildford, Godalming & Woking)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Astor Care & Nursing Agency (Knaphill)
  • Person in charge
  • Kirsty Fishlock (Registered Manager)

Funding & Fees Guide for Astor Care & Nursing Agency (Guildford, Godalming & Woking)

  • Prices

  • Calls start from 30 mins at £18.75
    £28.95 - £40.90 per hour

Astor Care & Nursing Agency (Guildford, Godalming & Woking) Reviews (55)

Total of 55, showing 41-55
9.7

Astor Care & Nursing Agency (Guildford, Godalming & Woking) has a Review Score of 9.7 (9.746) out of 10, based on 12 reviews in the last 2 years. Over all time Astor Care & Nursing Agency (Guildford, Godalming & Woking) has 55 reviews.

Overall Experience

  • 50
  • 4
  • 0
  • 1
  • 0

Date Published

55
4
7
12
43

Review from S W (Daughter of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astor Care provided care for my mother in the 3 months before her death. We started with a morning carer and gradually increased to 3 carers a day. Mum regarded the carers as part of her family and found their company very enjoyable. Astor Care management respond quickly to crises. I would recommend
Astor Care to anyone needing carers.

Reply from Caroline Cooper at Astor Care & Nursing Agency (Guildford, Godalming & Woking)

Thank you for your kind words, it is very much appreciated and we will pass on your comments to all the care workers involved.


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Review from Rodney K (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good time keeping and helping patients when toileting, willing and happy to do extra things e.g posting a letter, folding clothes and bed linen after washing and drying. Adjusting my choice of clothes for going out on scooter or going to my meetings.

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Review from Robert W (Son of Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care agency was always there for my mother.


I was pleased with the way they conducted themselves.


I had complete faith using them.


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Review from B A (Father of Client) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has Cerebral Palsy and Astor have helped with his care for the last five years. The carers have always been extremely caring, attentive, efficient and friendly towards him. They have to cook his evening meal for him and keep his house clean (he lives on his own in a 4 bed house). The supervision
and the behind the scenes work has also been exemplary and friendly. You could ask no more from a care agency.

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Review from Martin R (Husband of Client) published on 28 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers and admin staff have been extremely helpful in helping me with caring for my disabled wife. They have been polite and courteous, and their help and advice has been invaluable.


It has been over a period of around 10 months, and as well as actual physical care, they have given numerous

helpful tips on who and where to find help on all sorts of related matters.

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Review from Michael J (Client) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable caring and friendly person gave assurance to me. Would recommend this company highly.

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Review from J D (Client) assisted by family/friend published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff are excellent and kind.

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Review from J S (Client) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital and feeling weak on discharge, Astor Care was recommended to me as an agency that could fulfil my requirements; their services started in 2014.
I now have regular staff members who each report on a particular day of the week, arriving always at the same time convenient
to my daily routine and this arrangement is essential and important to my well-being. The staff are caring and friendly and I appreciate their help and presence.

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Review from David B (Nephew of Client) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Astor Care a thoroughly professional agency and the personnel with whom I dealt with were always cheerful and willing to go the extra mile to ensure my aunt was treated with care, understanding and respect. Every request was dealt with courtesy and the many short notice problems were solved
with patience. All in all, Astor Care have been an absolutely tremendous support to me in looking after my aunt from a distance of 200 miles away.

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Review from Roger H (Son of Client) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was supported by Astor Care Agency over a period of 2 and a half years, as she became increasingly fragile, the care increased from one to four visits a day.
Throughout this period the quality, consistency and dedication of all the carers went beyond my high expectations.
There was always
good communication between them and the regular visits the same carers, allowed for a high level of continuity. I know my mother really appreciated this at all times dealing with both the head office team and the front line staff. Nothing appeared to be too much trouble, whatever the circumstances, along with a genuine caring attitude.

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Review from O P (Client) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carers that assist us. It's good we have regular staff coming in that is a great benefit to us.
Mostly we are informed if there has been a change to carer's coming in by the agency.
Overall very pleased with the service from the agency.

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Review from Pat R (Client) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, carers are very good and help me in my home with anything I need.

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Review from Betty S (Client) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the service provided all the carers are wonderful.

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Review from Lesley C (Daughter of Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, continuity of carers, notice of changes, booking list.

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Review from A W (Son of Client) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive excellent care and support from our carer. She has provided willing to go the extra mile to support my parents during building works which would have otherwise caused them additional disturbance.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Astor Care & Nursing Agency (Guildford, Godalming & Woking) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Astor Care & Nursing Agency (Guildford, Godalming & Woking) is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 71 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Astor Care & Nursing Agency (Guildford, Godalming & Woking) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (7)

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Lords

Job Title: Owners/Directors

Joined: 1990

Ken Lord started the business with the help of a registered Nurse in 1990.


Andrew Lord retired as Registered General Manager in August 2022 but still remains a Director of the Company along with Wendy Lord.


Tracey Lord remains an active Director of the Company running the Finance Department.


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Kirsty Fishlock

Job Title: Registered Manager

Joined: 2016

Kirsty previously worked as a Manager at a Private Psychiatric Practice for 17 years before joining Astor 8 years ago. She initially worked in the Finance Department and then, with the support of the Personal Development programme, completed her NVQ Level 5 in Adult Social Care to become the Registered Manager at Astor.


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Tracy Baldwinson

Job Title: Field Care Supervisor/Live in Manager

Joined: 2005

Since leaving education Tracy has always worked in Social Care. She completed her Level 5 in Adult Social Care qualification. Tracy joined Astor in May 2005. She completes supervisions, and assessments and monitors the well-being of both Staff and Clients in the Guildford and Godalming area.


Tracy also oversees the arrangements and staffing for our live-in care packages, ensuring that the appropriate placements are made.


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Laura Lawrence

Job Title: Field Care Supervisor/Trainer

Joined: 2012

Laura joined Astor Care in 2012 as a Health Care Assistant. She worked in that role for several years before coming to work in the office as a Care Coordinator. She has qualified as a Care Trainer and teaches all our in-house courses to our new staff and runs refresher training for our experienced staff. Laura then took on the role of Field Care Supervisor which she has undertaken in conjunction with her training role. Laura has recently passed her Level 5 in Leadership and Management for Adult Care.


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Margo McBride

Job Title: Field Care Supervisor

Joined: 2008

Margo has extensive experience with Social Services and the Social care environment. She joined Astor in 2008 and monitors the well-being of both Staff and Clients in the Farnham and Bordon areas.


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Karen Kimber

Job Title: Recruitment and Marketing Coordinator

Joined: 2024

Karen has previously worked at Astor as a Health Care Assistant and Care Coordinator. She now selects candidates for the recruitment process and ensures a smooth induction into Astor. Karen also promotes the services that Astor can offer to potential new Clients.


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Jo, Sammy and Caroline

Job Title: Office Angels

In the Office both Jo and Sammy (Care Coordinators) support the Field Care Supervisors for all areas covered by Astor. They are the friendly voice at the end of the telephone ensuring Clients and Health Care Assistants are fully supported.


We also have Caroline who is our Advertising and Administration Consultant and she makes sure that all Staff are compliant and liaises with Karen regarding advertising opportunities.


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