CHD Care at Home - North Surrey

Abbey Chase, Bridge Road, Chertsey KT16 8JW
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9.7 30 Reviews
  • CHD Care at Home - North Surrey, Chertsey
The CHD Care at Home branch in North Surrey provides a range of home care services to suit a variety of care needs, supporting clients living in their own homes in the North Surrey and South London areas. It is owned and operated by CHD Living Ltd.

A team of skilled care staff aims to enable clients to retain their independence, whilst living autonomously with the assistance of support workers. CHD Care at Home offers support to suit the individual's care needs, with staff working alongside the clients and families to create their own person-centered care plan.

CHD Care at Home also offers a sit-in and companionship service to relieve family members and carers of anxieties and stress, as well as offering a transport and chaperone service to help clients attend their appointments.

CHD Care at Home caregivers can also provide a live-in service. This means that those within the community can remain living in the comfort of their own home, whilst receiving one-to-one support and person-centred care. This can be delivered on a long or short-term basis and can be offered to people over the age of 18, with a range of dependency levels.

The current fees vary from private clients to local authority clients. Up-to-date information on fees and charges can be obtained on application to the CHD Care at Home. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

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Care Provided by CHD Care at Home - North Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicole Fitzsimons (Registered Manager)

CHD Care at Home - North Surrey Reviews (30)

Total of 30, showing 1-20
9.7

CHD Care at Home - North Surrey has a Review Score of 9.7 (9.667) out of 10, based on 10 reviews in the last 2 years. Over all time CHD Care at Home - North Surrey has 30 reviews.

Overall Experience

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  • 9
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Date Published

30
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7
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20

Review from K F (Niece of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is well supported at home by CHD Care at Home his home care provider. He has received vital assistance with personal care and general support for several years. We appreciate the daily help that is offered to him.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you so much for your wonderful feedback! We really appreciate you taking the time to provide us with a review of the service being provided to your loved one! We are pleased that you are happy with the support that they receive.


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Review from Carolyn S (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, the carers have been a tremendous help, providing visits twice daily. This month has been especially important as they assisted her in preparing for a couple of appointments. However, it's not always easy for them; there are times when she declines assistance and expects us to take
care of everything! We're very grateful for their help.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you very much for taking the time to provide us with a review. We are really pleased you are happy with the support being provided.


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Review from Malcolm C (Son of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been receiving care from CHD Care at Home since September of this year (2024). Overall, mum and us, as a family, are satisfied with the service she receives and extremely grateful that she gets this attention on a regular basis. She lives in Surrey and we reside in Devon and, though, we get
to see her as much as our lives allow, it is peace of mind that she has this care. It allows mum to retain as much independence as possible whilst living in her treasured home. The only negative mum encounters is that the calls can be irregular in their times and she can get very distressed if thrown from her routine of showering etc.
Thank you for your continued support.

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Review from P C (Son of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after my dad four times a day and help him with getting up and dressing. He can be a bit grumpy, they have a chat with him after they sorted out there tasks. They arrive more or less at the times allocated and I am very happy with the service the carers provide.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you very much for providing us with such wonderful feedback which will be passed on to the care team.


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Review from Mark W (Son of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professional service.
CHD Care at Home are sometimes asked to supply a carer for Mum at short notice if she is unable to attend her regular club, this is much appreciated, and we never get let down.
Thanks to all the carers and support staff at CHD Care at Home.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for taking the time to leave such a wonderful review and providing us with feedback. We are so pleased that you are happy with the support and service that we provide to your Mum. We will share your lovely feedback with the care team!


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Review from Julie M (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CHD started home visits to my mum in February 2024. The visits were 4 times a day funded by the council and lasted approximately 6 weeks. As Mum still needed the care visits after this time, we were then in a position to have to find carers which my mum had to start self-funding. Both my mum and I were
pleased with how one member of staff in particular and her team had looked after Mum so we had no hesitation in asking them to continue with Mum's visits.
Before my mum's fall, she was totally independent, however, the recovery has been tough and all of us have had to deal with a lot of people who, in the politest words, are not always on the same page. My mum's care team made the transition from council funding to self-funding seamless including the same carers visiting. As mum continues to improve we have been able to adjust the amount of days she requires the visits by calling the office and sorting it out with them.
Thank you, to all your team!

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for taking the time to leave such a wonderful review and providing us with feedback. We are so pleased that you are happy with the support and service that was provided to your mother and have decided to continue with us as a care provider. We will share your lovely feedback with the care team!


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Review from G M (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother engaged CHD to assist her following a fall and received assistance at home with early morning visits for almost two months. Her care package was assessed very professionally, and the carers were timely and provided invaluable support during a time of need. We feel that my mother's rehabilitation
has been greatly aided by the support provided by CHD.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service that was provided to your mother!


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Review from Andrew K (Nephew of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my uncle and my aunt received at home was both compassionate and very helpful. I am particularly grateful for the support and information they provided to me. I am certain the care they received has aided their comfort and independence.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service that was provided!


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Review from Norman S (Client) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My best carer comes on Saturday morning and evening to help me dress and undress, washes my back and legs and feet, puts cream on my legs and feet and puts my washing on and puts it in the spare bedroom to dry in the evening. One other carer comes on other days and doesn't do all this.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for taking the time to leave a review and provide us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service being provided!


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Review from Joanne W (Daughter of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, most carers look after my mother very well with decency and respect. They dispense well her medications and suggest improvements where appropriate. On occasions there has been a little conflict with live-in carer and how she handles things, they should all work together and not against.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you very much for taking the time to write a review for us. We appreciate your feedback, we will pass this back to the care team and discuss ways in which we can improve moving forward.


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Review from Joan W (Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful and meet all my needs!

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you very much for taking the time to leave your feedback and that you are happy with the service being provided. Your feedback will be passed on to the care team.


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Review from Sonja A (Wife of Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely carers, very pleased with the care provided for my husband. They are all experienced with my husband's condition which is Parkinson's and dementia. They are doing a wonderful job.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for taking the time to leave a review and provide us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support/service being provided!


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Review from John L (Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that so far they’ve been always amazing, friendly, patient, nice and lovely! Amazing, wonderful, brilliant, excellent, friendliness, and I go to my college which I think is always a pleasure to have my carers come with me, funny and positive staff and I think that I would definitely recommend
this to some disabled people to have care in their houses now and because I think that maybe what the best part of their jobs is whenever they can see some smiles on their clients' faces.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you very much for such wonderful feedback! We are so pleased with how happy you are with the care that is being provided to you and the care staff that visit you! All your feedback will be passed on to the care team!


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Review from Edward W (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the service. I find carers helpful and give me support.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for such a lovely positive review! We are delighted that you are happy with the care provided by the care workers and will we feed your response back to the care team.


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Review from Dorothy S (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with CHD Care at Home (Longdene) and look forward to my carers coming.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for such a lovely positive review! We are delighted that you are happy with the care provided by the care workers and will we feed your response back to the care team.


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Review from Keith G (Son of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel extremely lucky to have found CHD Care at Home; they have looked after my mother so well, and she has responded health-wise and been better this last year with CHD in attendance than the two previous years when she was trying to cater for herself at home. Thank you very much.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for such a lovely positive review! We are delighted that you are happy with the care provided by the care workers and we will feed your response back to the care team.


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Review from Susan H (Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service from CHD Care at Home - North Surrey. The carers seem happy to help me in all the tasks that need to be done in my home - ironing, helping me cook a meal, putting shopping away, emptying the dishwasher, personal washing, loading and emptying the washing machine. All this
help means I can be independent in my home. The carers have an excellent attitude. The management are approachable and address any problems.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you very much for your review. We are delighted to hear such positive feedback and we will ensure to feed back to the Care Team.


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Review from A S (Client) assisted by family/friend published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care workers are always cheerful, considerate and very caring. They generally arrive at the appropriate time, they do not hurry me and will always help with extra tasks such as loading my washing machine.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for your review and lovely feedback. We will pass it onto our care team.


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Review from P M (Daughter of Client) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Longdene Homecare provides an extremely reliable, caring and professional standard of care for my father. The majority of staff are thoughtful and friendly and take the time to carry out their visits with kindness and dedication. We are very happy with the care that my father is receiving.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for your lovely feedback. Your feedback will be passed onto the care team. Thank you for taking the time to complete the review. Longdene Homecare, North Surrey.


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Review from L P (Daughter of Client) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

We feel very let down by Longdene as the care my mother receives has gone downhill in the last year.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for your review. As a branch we appreciate both positive and constructive feedback to allow us to improve our services.
Once again thank you for taking the time to carry out the review.
Kind Regards
Longdene Homecare North Surrey


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for CHD Care at Home - North Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for CHD Care at Home - North Surrey is calculated as follows: ( (43 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CHD Care at Home - North Surrey is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Nicole Fitzsimons

Job Title: Registered Manager

Welcome to CHD Care at Home, part of CHD Living’s award-winning group of care services.


As physical and mental health needs become more demanding, it’s common for the individual and their families to experience heightened stress and anxiety.


We created our domiciliary care offering to help give some peace of mind to the elderly living at home and their families. From visits once or twice a day to 24/7 at-home support, our care team is dedicated to providing tailored services to those who need it most.


Frequently Asked Questions about CHD Care at Home - North Surrey

What Type of Services does CHD Care at Home - North Surrey offer?

CHD Care at Home - North Surrey offers Home Care.

How many Carers does CHD Care at Home - North Surrey employ?

CHD Care at Home - North Surrey employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CHD Care at Home - North Surrey to verify any information. View our terms and conditions. CHD Care at Home - North Surrey has a Platinum Service – more info.