CHD Care at Home - North Surrey

Abbey Chase, Bridge Road, Chertsey KT16 8JW
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9.7 30 Reviews
  • CHD Care at Home - North Surrey, Chertsey
The CHD Care at Home branch in North Surrey provides a range of home care services to suit a variety of care needs, supporting clients living in their own homes in the North Surrey and South London areas. It is owned and operated by CHD Living Ltd.

A team of skilled care staff aims to enable clients to retain their independence, whilst living autonomously with the assistance of support workers. CHD Care at Home offers support to suit the individual's care needs, with staff working alongside the clients and families to create their own person-centered care plan.

CHD Care at Home also offers a sit-in and companionship service to relieve family members and carers of anxieties and stress, as well as offering a transport and chaperone service to help clients attend their appointments.

CHD Care at Home caregivers can also provide a live-in service. This means that those within the community can remain living in the comfort of their own home, whilst receiving one-to-one support and person-centred care. This can be delivered on a long or short-term basis and can be offered to people over the age of 18, with a range of dependency levels.

The current fees vary from private clients to local authority clients. Up-to-date information on fees and charges can be obtained on application to the CHD Care at Home. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

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Care Provided by CHD Care at Home - North Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicole Fitzsimons (Registered Manager)

CHD Care at Home - North Surrey Reviews (30)

Total of 30, showing 21-30
9.7

CHD Care at Home - North Surrey has a Review Score of 9.7 (9.667) out of 10, based on 10 reviews in the last 2 years. Over all time CHD Care at Home - North Surrey has 30 reviews.

Overall Experience

  • 20
  • 9
  • 0
  • 0
  • 1

Date Published

30
4
7
10
20

Review from S F (Client) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers, except one, are efficient, kind and punctual and completely satisfactory. There have been three occasions when carers have arrived too late, I have not paid as my daughter and I were actually about to leave the house.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for your feedback. Your feedback will be passed onto the care team. Thank you for taking the time to complete the review. Longdene Homecare, North Surrey.


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Review from V C (Wife of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a shower and shave every other day. All done with dignity and kindness. Never been let down by anyone who has come for my husband.

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Review from P F (Client) assisted by family/friend published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The persons looking after me in the morning to wash and dress me have been gentle and caring.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for your lovely feedback. Your feedback will be passed onto the care team. Thank you for taking the time to complete the review. Longdene Homecare, North Surrey.


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Treated with Dignity

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Review from Sharon C (Daughter of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Longdene enough. Amazing service from all the carers and management team who are always available to contact with any issues.
They have been very sensitive to clash of personalities and have moved carers around so they no longer visit my mother.
Wonderful and caring service.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - North Surrey

Thank you for your review.
It is lovely to recieve such wonderful feedback and we really do appreicate it. Your feedback will be passed onto the care team!
Once again thank you for taking the time to carry out the review.
Kind Regards
Longdene Homecare North Surrey


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Review from Richard C (Son of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Easy to contact and responsive to suggestions.

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Review from Steve D (Son of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have carers visit my mother 4 times a day. We honestly feel so lucky to have Longdene as the providers. Their staff have all been first rate, very efficient and caring. really cannot find fault with them.

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Review from M W (Wife of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Longdene Homecare have been coming in to my husband for some time. They are very caring people who come to my husband. They try to send the same people all the time and he has got very fond of them. As soon as he arrives he shakes hands with my husband, gets down to his level as he is in bed all the
time and asks what he can do today for him, as sometimes after having a shave it takes his energy away and he can't go on, but they can tell now how he is. Yes, I would recommend them. They also ask me how I am coping, that means so much.

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Review from Susan (Daughter of Client) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Longdene have been most helpful in the care of my mother.

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Review from A S (Client) assisted by family/friend published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care home Longdene Homecare for one year now with carers visiting four times a day. I am extremely pleased with the service I receive. Time keeping is very good, carers are very friendly and helpful. Nothing is too much trouble. Overall I could not fault this company.

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Review from AES (Son of Client) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency is very professional in their work yet maintains a good social bond with my mother, which I see as very important. They are on the whole prompt with the timings of their visits and advise us of any changes which to a Carer is important as my day revolves around the Agency's visits.


The

work ethic amongst the Agency staff is first class and I would not hesitate to recommend them.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for CHD Care at Home - North Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for CHD Care at Home - North Surrey is calculated as follows: ( (43 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CHD Care at Home - North Surrey is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for CHD Care at Home - North Surrey

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Meet the Team (1)

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Nicole Fitzsimons

Job Title: Registered Manager

Welcome to CHD Care at Home, part of CHD Living’s award-winning group of care services.


As physical and mental health needs become more demanding, it’s common for the individual and their families to experience heightened stress and anxiety.


We created our domiciliary care offering to help give some peace of mind to the elderly living at home and their families. From visits once or twice a day to 24/7 at-home support, our care team is dedicated to providing tailored services to those who need it most.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CHD Care at Home - North Surrey to verify any information. View our terms and conditions. CHD Care at Home - North Surrey has a Platinum Service – more info.