Cavendish (Homecare) Professionals Ltd

After more than 30 years in the nursing and care industry, I have made it my mission to provide an exceptional level of home care. We design our services to fit personally to our clients and we work hard every day to ensure we give the best care in exceptional circumstances. Whether you need care at home, in a hospital or elsewhere, we pride ourselves on providing an outstanding level of care.

My management role is eclectic and varies daily but it includes responsibility for quality, compliance and business development. I am passionate about providing a service that exceeds clients’ expectations. I believe my nursing background helps me to comprehensively assess patients and their needs and then, in conjunction with the Cavendish Homecare team, deliver an outstanding level of nursing care.

My day consists of speaking to staff so that we can complete holistic care plans that reflect the client’s needs and wishes.

Planning holistic care that is friendly, professional and inclusive of families is key. As a Registered Nurse & John’s Campaign Ambassador, I am proud that we offer the very best in dignified care and always uphold our values.

My day-to-day routine consists of supporting staff in delivering a person-centred quality service to our clients.

This is achieved by implementing our values and also working with clients, families and other members of the multi-disciplinary teams.

A typical day for me includes networking, problem-solving and supporting Cavendish Homecare staff, clients, families and their wider multidisciplinary teams to achieve person-centred care.

My role involves providing a high standard of nursing and care through supporting and guiding our Registered Nurses and Carers during their placements with our clients.  I am responsible for producing detailed, individualised care plans which enable our staff to deliver personalised care.  I work in conjunction with the Cavendish Homecare team to ensure our service is safe, effective, caring, responsive and well-led.

My day-to-day activities can vary but ultimately, my role is to provide support and direction to my team. As the Clinical Lead for Paediatric Care, I am responsible for the day-to-day management of the care plans that I handle. Working collaboratively with the other members of the MDT to make sure that the client’s care plan and staff’s training are up to date.

Bookings in a 24-hour job are always very busy but highly rewarding. Our team ensures that our homecare clients experience the highest quality of customer service. Each one of our clients is provided with a healthcare professional that will provide them excellent care, thereby, giving them a good quality of life. My typical day includes organising lots of rotas and schedules and always being on the phone talking to internal staff and external clients

My day starts by checking emails and notifications on our internal system. A typical day for me consists of communicating with clients and colleagues on the day-to-day needs of their care. Working for many years as an RGN helps me in my role as a booking consultant, by using my knowledge and experience to resolve any incoming problems and to find the best solution.

My role involves clearly communicating with our carers, nurses and clients and answering any queries they may have, handling rotas and ensuring they are suitable for all parties involved. I also manage all other enquiries brought to our attention such as recruitment and requests for our service.

During the office’s out-of-hours periods, particularly on weekends, my main responsibilities involve facilitating communication between clients, their relatives, and our staff (including nurses and carers) to ensure the smooth and effective delivery of quality care.

I am part of a professional healthcare team focusing on providing the best care for people in their homes. My role involves acting as a first point of contact for clients, nurses, and carers, managing bookings, scheduling shifts, and maintaining the staffing database. Additionally, I help with various tasks such as care plan documentation, compliance, and payroll support to maintain high care standards.

A typical day for me consists of handling all incoming enquiries whether that is calls or website forms. An important part of my job is to ensure the information and communication from our nursing staff regarding client accounts are accurately recorded. Ensuring any action is communicated as soon as possible.

A typical day for me includes organising all compliance documents from appraisals to staff training for existing nurses and carers as well recruitment requirements for new incoming staff. I am a point of contact for the nurses and carers if they have any queries or questions.

A typical day for me includes organising all compliance documents from appraisals to staff training for existing nurses and carers as well recruitment requirements for new incoming staff. I am a point of contact for the nurses and carers if they have any queries or questions.

I attend to the calls and emails that come in during the day and communicate with our Nurses and Carers all throughout the day. I am the first point of contact for any of the Nurses and Carers who have any concerns or updates that I can pass on to the Nurse Managers. I also manage individual client rotas to ensure everything is organised.

My work day normally starts off with planning collaboratively with my immediate colleagues. This way I can set up my priorities, and make sure that the most urgent work gets done first. My role is to manage the recruitment and compliance team which involves ensuring all of our Nurses and Carers are fully compliant and documentation is up to date.

Having been surrounded by the healthcare industry throughout my life, I work with the homecare team to build on the great customer experience you receive when arranging care for yourself or others.

I work within the operations team at Cavendish Homecare. This includes assisting with admin-based tasks, distributing PPE and client documents, assisting with internal system uploads and much more.

I spend my week aiding the operations team and I help with testing for our new online homecare system.