Consultus Care & Nursing

17 London Road, Tonbridge TN10 3AB
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9.8 73 Reviews
  • Consultus Care & Nursing, Tonbridge
Since 1962 Consultus Care and Nursing has been a trusted, highly regarded, nationwide provider of exceptional live-in care and nursing care at home. With a reputation for providing high-quality homecare, the established service is highly rated by clients who the team enable to live well, in the comfort of their own homes.  

With a diverse range of live-in care services, they ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home.  Families gain peace of mind knowing their loved one receives the very best care in the place they love most. 

From companionship, to supporting complex conditions, through to nursing and end-of-life care, they can support you and your family throughout your journey.  Everything they do is driven by their passion to provide a quality service that makes a true difference to their clients’ lives, whilst enhancing independence and enriching well-being. 

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Care Provided by Consultus Care & Nursing

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Consultus Care & Nursing Ltd
  • Person in charge
  • Laura Cooper (Operations Manager)

Funding & Fees Guide for Consultus Care & Nursing

  • Prices

  • Across both our live-in care services, our teams will assess the needs of the client and the rate will be based on the assessed needs of the individual(s).


    The daily cost of 24-hour live-in care with our Introductory Service for a single client starts from as little as £749* per week.
    *Excludes weekly agency fee and initial registration fee.


    With our Managed Service, the weekly cost of 24-hour live-in care for a single client starts from £1,575*.
    *Excludes one-off Home Assessment fee.


    Nursing Service -
    Please enquire


    Please note, the above are all guide prices. When speaking with our team the needs of the client will be discussed and the rate will be based on these needs.

  • Introductory Service - weekly Agency fee is payable. On engagement of the Agency, the Registration Fee of £250.00 including VAT becomes due for payment.


    Managed Care Service - Home Assessment fee


    Considerably more cost-effective than the cost of two residential care home fees for couples.

Consultus Care & Nursing Reviews (73)

Total of 73, showing 1-20
9.8

Consultus Care & Nursing has a Review Score of 9.8 (9.817) out of 10, based on 24 reviews in the last 2 years. Over all time Consultus Care & Nursing has 73 reviews.

Overall Experience

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Review from Paul H (Nephew of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange for live-in care for my elderly aunt who has Alzheimer's suddenly after she had a couple of falls. This was during Covid in January 2021 so was particularly complicated. Consultus Care (CC) were so helpful in organising this at short notice. Over the next four years (until my aunt had
to move into specialist care) Consultus Care carers proved themselves to be of a high standard -some were outstanding.
The support team at the office were also very good if any minor problems arose and listened well to any concerns or queries. I am happy to recommend them.

Reply from Matt Seldon, Operations Manager at Consultus Care & Nursing

Thank you for your wonderful review. We are so pleased to hear about your positive experience in regards to your Aunt's care and appreciate your kind words which we will pass on to our care team. Kind regards, Consultus Team


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Review from J R (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Consultus Care & Nursing for the last year to care for and support my mum, who has Parkinson's Disease. All the staff who have cared for her have been kind, warm and professional. It has been a very positive experience. The staff are well trained and really listen to the individual needs
of their clients. I would highly recommend Consultus to anyone looking for care for a loved one.

Reply from Matt Seldon, Operations Manager at Consultus Care & Nursing

Thank you for your wonderful review. We are so pleased to hear about your positive experience in relation to the care for your mum and we appreciate your kind words which we will pass to our carer team. Kind regards, Consultus Team


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Review from R N (Power of Attorney of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consultus were absolutely amazing, fulfilling my aunt’s wishes that she spent her last 18 months living at home. Not only were they great at matching carers with my aunt, who remained fiercely independent until the end, but they also became part of the family, ensuring that things ran smoothly, liaising
with all the agencies and doctors as and when needed. I loved the nightly emails, that provided me an update on how the day had gone. It gave me peace of mind that everything was okay and they would let me know when my help was needed.
The lovely Consultus manager regularly visited my aunt and provided me with detailed updates, so that we could work as a team to ensure my aunt’s needs were adapted as she became frailer. The manager or one of her colleagues was always at the end of the phone if needed.
The carers remain with my aunt until the end and undoubtedly allowed her to gracefully pass on to her next great adventure.

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

We are so grateful to receive such a thoughtful and complimentary review. We are very sorry to hear of your Aunt's passing, but we are pleased that we could offer the support and reassurance you both needed. Thank you again for taking the time to write such a considered review. Best wishes from all at Consultus.


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Review from John C (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consultus had been recommended to us and I can confirm they have lived up to all our expectations. For nearly 4 years we have had Consultus Carers assigned to assist Domicile Care. Each Carer has made our parents feel valued and comfortable in their own home. The family have had full confidence with
this provider, especially during the Covid period. So much appreciated!

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you for your thoughtful review. We strive to make a difference and are so pleased that we could support you and your parents. Kind regards, Consultus.


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Review from E P (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Consultus Care for my parents for the last five years. They had a rota of carers mainly from South Africa. On the whole they were extremely good. They looked after all aspects of my parents’ increasing needs. I would recommend the agency.

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you very much for your lovely review. We are so pleased to hear that you have had a positive experience with us. Kindest regards, Consultus.


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Review from Lesley S (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although listed as January 2024 on the top, this review covers a period of two years when Consultus provided carers for my mother. At the age of 101, she needed daily supervision and help with showering. Later, when bedridden, the work for the carer became more intense, and we solved this by having
three times a day an outside nurse coming in to assist our carer. Looking back over the whole period, we can only commend the staff Consultus selected and put forward. We maybe had one carer who did not fit in, and Consultus ensured that this person was then scheduled elsewhere. Communication with the office was, in general, very good, with friendly and professional communication and support. All issues (mainly in relation to scheduling if a carer, coming from abroad, made a very tight or too tight connection) were resolved professionally. And we were never without cover. So I feel that I can wholeheartedly recommend Consultus to anybody who is looking for Full-time, in-house care.

Reply from Maggie Evans, Central Support - Administrator at Consultus Care & Nursing

Thank you for taking the time to write a considerate review and recommendation for Consultus. It means so much to us to hear that your mother received dedicated and well-matched care at such a difficult time of her life and are proud to have incredibly kind carers and nurses. We are also very pleased the professionalism in everyone’s work has been noted. Thank you once again, and we hope you and your family are keeping well.


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Review from Andrew T (Son of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a brief period in a care home, it became clear that my mother would be better suited with live-in care. I was recommended Consultus and called to speak with the care coordinator to explain our situation. From my conversation with the care coordinator, it was obvious that she cared and she took
the time during the initial call to assess Mum’s needs, therefore expertly matching the right carer with Mum. We had four consecutive carers over the space of five to six weeks: the first carer (from Zimbabwe) was 8/10. We then had another carer (from South Africa) - she was 10/10 and really got things organised. Another carer (from Essex) was a weekend cover and another 10/10. Then for the final two weeks before Mum passed, we had another carer (from South Africa), another 10/10. Conclusion - Consultus and its carers were excellent and allowed Mum to spend her last few weeks in her own home; surrounded by people who loved her, loads of flowers and of course her beloved cat. We can wholeheartedly recommend Consultus and are really so grateful to the care coordinator and all the ladies she sent us.

Reply from Michelle Mercer, Central Support at Consultus Care & Nursing

Thank you so much for leaving a lovely review. It means so much to us at Consultus to hear that you were happy with our services and that your mother received such good care, compassion and support from her carers, enabling her to stay in her own home. We really are proud to have such dedicated carers. Once again, thank you for taking the time to send us your review and for providing feedback, which is greatly appreciated. With best wishes from all at Consultus.


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Review from Karen G (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Consultus services since 2017, first for our mother (now 97) in her own home and then after she came to live with my sister and I. Over the last almost 6 years we have had a carer living in the house caring for our mother and fitting in with the arrangements at home here. We have always
found Consultus to be reliable and responsive in finding us carers. There have been occasions when an emergency arose and we needed a new carer and this was quickly sorted out for us. Having the carer here for our mother meant we were able to travel to visit family and friends abroad.


The carers themselves have been of a high professional standard, with care for our mother central to their approach. They have all been well-trained and have been a great source of advice and support over the years. We have built good relationships with our regular carers, particularly during the pandemic.


I would highly recommend this organisation and the carers who work with them.


Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you very much for using Consultus over the years, and for taking the time to leave us such a positive review.


We are so pleased you have found both Consultus and your mother’s carers reliable and responsive and that emergencies were met efficiently and effectively.


Thank you too for recognising the training and professionalism of the carers; we are so pleased you were comfortable with their safe and respectful care and that they developed a good relationship with you all, specifically during the pandemic.


Thank you once again for your kind words.


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Review from Angela K (Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consultus has supplied many carers to care for my elderly father over the last few years, some have returned again and again, with the first carer who came taking on the main caring role. I can honestly say that they have all been very professional, caring, patient, reliable and attentive carers. Many
of them have also become good friends, who I know I will keep in touch with in the future. During COVID the carer had to stay for 12 weeks, without a break, but still never complained! My father died at the age of 102 and I am sure he lived to such a great age due to the wonderful care he received from the Consultus carers. I have passed on the contact details of Consultus to many friends over the years and will continue to do so!

Reply from April Kessel, Central Support - Administrator at Consultus Care & Nursing

Thank you so much for your very kind words and heartfelt review.
We are so pleased that Consultus carers were able to help your father right to the end of his life, enabling him to continue to remain happily at home to the grand age of 102! It really is wonderful to hear that the carers were of such valuable help and support, with many returning over the years and many becoming good friends who will keep in touch. We are very proud to have such dedicated carers.
Once again, thank you for taking the time to write such a lovely review and for recommending us to your friends.
With best wishes from all at Consultus.


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Review from Catharine H (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consultus has been absolutely exemplary. Every carer they sent us has been compassionate, kind, knowledgable - simply outstanding. My mother's two main carers were amazing women who cared for my mother so beautifully. They were enormous fun, brought joy to her life and kept such a professional and supportive
relationship with my brother and I. Consultus is a very special care agency that I am recommending to every person I know who finds themselves needing a carer. I can’t thank them all enough.

Reply from Michelle Mercer, Central Support at Consultus Care & Nursing

Thank you so very much for writing such a lovely review. We are truly gratified to hear that we were able to provide such great care and support for your mother and that her regular carers were so devoted and brought joy to her life, as well as supporting you and your brother. We really are very proud of our incredible carers! Thank you once again for taking the time to send us your review which is greatly appreciated.


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Review from Linda J (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every Consultus carer that arrived to stay to look after my parents was obviously totally unique and different in personality. However, they were all extremely kind, patient and understanding and very subtly watched and helped, only when required, rather than took over. This helped to make my parents
feel that they were still independent in their home.
When a new carer came to take over, it was amazing to see how thorough each one was, sharing their daily notes, the duties of the job and the needs of the clients. This really helped with a much more seamless start. I never thought that live-in care was going to be such a positive experience, but with Consultus it really has been just that!

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you so much for taking the time to leave us a review and for your very considerate words on your parents’ carers. It means the world to us at Consultus to hear you were happy with the service and that the arrangements ran seamlessly. We do hope you and your family are keeping well and thank you once again for your kind review.


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Review from H W (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had care from Consultus for a period of time from April 2022 to her death in July 2023. Consultus found us carers and we employed them directly. The carers were all personable and helpful and cared for Mum in a sympathetic way.
I would recommend them to provide care for loved ones enabling
them to stay in their own homes.

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you very much for taking the time to leave us a review. It means so much to us at Consultus to hear you were happy with our services and that your mother received such good care, compassion and support from her carers, enabling her to stay in her own home. We do hope you are keeping well and thank you once again for your kind words and recommendation.


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Review from C P (Daughter-in-law of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been grateful to Consultus for providing us with a steady flow of carers over the past four years or so. At first, they were helping with my father-in-law and later with my mother-in-law, who became increasingly frail over the period of a few years. All the carers were empathetic and patient
and made sure that my parents-in-law were the centre of attention for them, which included cooking special meals, keeping them company when it was needed and accommodating the visits of friends and family amongst other things. Many of them returned several times and were welcomed by all in the house. On one occasion, when one of the carers suddenly became unavailable, Consultus were able to provide a replacement immediately.

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you so much for leaving such a lovely and positive review.
We are overjoyed to hear the service received by your parents-in-law over the years was a success and we too are grateful to the carers who provided them with empathy, patience and dedication. Thank you for recognising these amazing people, it is certainly heartwarming to hear they gave attention where necessary and were welcome in your family’s home, cooking special meals and helping with visits from friends and family, a most important aspect for so many to continue to lead a happy life.
Once again, thank you so much for your kind words and we do hope you and you and your family are keeping well.


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Review from S S (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have used Consultus but would have no hesitation in recommending it to anyone from what we have experienced.
Fabulous care at home, well-matched interesting people to clients taking on board all finer points mentioned too.
It has had a huge impact on the successful convalescence
and recovery and managed to make the experience enjoyable for everyone in the process.

Reply from Maggie Evans, Central Support - Administrator at Consultus Care & Nursing

Thank you for taking the time to write such a lovely recommendation - it means the world to us all at Consultus.
We are so proud to have been able to provide such inspiring and well-matched carers to help you and are pleased your expectations were met, making recovery and convalescence an enjoyable and successful experience.
Thank you once again for your very kind words and we hope you and your family are keeping well.


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Review from Ed H (Son of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you and the team at Consultus Care for the care you have given to our father (and mother when she was alive).
When our mother became ill last year, aside from being extremely distressing for us all, we also had to consider the complexity of a severely disabled father. You and your team guided
us through those upsetting and, in some cases, confusing weeks while we took over the care of our father (from our mother).
The carers who you sent were unbelievably kind, patient and professional at all times and it has given us great comfort since our mother passed, that our father is looked after so well by your team.
Thank you so much for everything you and the team have done for us. We could not have done it without you.

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you so much for taking the time to leave us such a lovely review. We are indeed gratified to hear that you have received impeccable service from our staff and carers and that the whole process has been made easier for everyone in such difficult times. It is a blessing to know that we are able to help and are so glad that, firstly your mother, and now your father, have benefitted from their care. We are so proud of the inspiring carers we provide, and we certainly couldn’t do it without them. Thank you again for your very kind words. We do hope you are all keeping safe and well.


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Review from Caroline P (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had 4 different carers each with their own skill set and overall was very happy with their care. It is good to have the chance to see how the different carers dealt with my mother and the final day carer was a really good match as she was very patient and caring and dealt with my mother in a kind and
calm way.

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you so much for spending the time to leave us a review. We are really happy to hear that your mother received good service of care from us. We are very pleased to be able to arrange these wonderful carers at such a worrying and stressful time for all. Thank you, once again, and we hope you and your family are keeping well.


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Review from Fran R (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you so much for all your help with the wonderful carers we have had in the past who looked after my mother over many years. She was able to be in her own home up until the end which was fantastic.
Most are considered friends now and will continue our friendship. Many went over
and beyond with their care, devotion and love. There are too many to mention but I have been in touch with all of them. They too, are very sad.
I will recommend your company to others as first rate.
Best wishes

Reply from April Kessel, Administration at Consultus Care & Nursing

Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear that the carers we arranged to help your mother over the years were so well received and that you have formed such good relationships with them. We are so proud to have such amazing and dedicated carers to provide support and are thrilled to hear that they are now considered friends. Again, thank you for your kind words and we do hope that you and your family are keeping well.


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Review from Nicholas C (Son-in-law of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my mother for several years with a succession of excellent carers. After she died we recommended Consultus to my wife’s aunt and they looked after her until she died on her 100th birthday. They must have looked after her for at least ten years. The carers nearly all became personal
friends of my wife’s aunt and undoubtedly enabled her to stay in her own home until she died. We can not recommend them highly enough.

Reply from Michelle Mercer, Administration Support at Consultus Care & Nursing

Thank you very much for taking the time to leave us such a positive review. We are so proud to have such wonderful carers and pleased to hear that they provided such great care and support for your mother and then for your wife’s aunt over the course of many years. It is lovely to hear that the carers formed such good relationships with your wife’s aunt and that they enabled her to stay in her own home. Thank you once again for your kind words. With our best wishes.


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Review from Lucy C (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Consultus after a fall, highlighting my mother was no longer safe to live alone. They have been absolutely fantastic. From the first phone call onwards, we cannot fault either the office staff or carers. My mother has transitioned from no outside care to full time and Consultus have made
this so easy for which we are all very grateful. I have no hesitation at all in recommending the whole operation.

Reply from Maggie Evans, Administrator, Central Support at Consultus Care & Nursing

Thank you so much for taking the time to write such a lovely review. We are delighted to hear that everything is running smoothly with the care your mother is receiving and so pleased to hear you are happy with Consultus as a whole. We are proud to have such amazing and professional carers. We do hope you and your family are keeping well and thank you once again for your very kind words.


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Review from Diane P (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Consultus Care & Nursing for a period of over 3 years. Initially, carers came to look after our father but when he passed away we continued to care for our mother until she also passed away. The service provided by Consultus was first class and the care given to our parents was wonderful. The
regular carers became part of our family and we will never forget their kindness and respectfulness towards both our parents and our families.

Reply from Maggie Evans, Administrator, Central Support at Consultus Care & Nursing

Thank you so very much for writing such a lovely review. We are truly gratified to hear that we were able to provide such great care and support for both your father and mother and that their regular carers formed such good relationships with you all. We are very proud of our kind and dedicated carers, and especially glad to hear their kindness and respectfulness will be remembered. Thank you once again for taking the time to send us your review and for your kind and considerate words.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Consultus Care & Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Consultus Care & Nursing is calculated as follows: ( (118 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Consultus Care & Nursing is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Peter

Peter Seldon

Job Title: CEO

Joined: 1999

Peter is responsible for providing strategic, financial and operational leadership for the company and closely coordinates and works with the senior leadership team.


Frequently Asked Questions about Consultus Care & Nursing

How many Carers does Consultus Care & Nursing employ?

Consultus Care & Nursing employs 2000 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Consultus Care & Nursing to verify any information. View our terms and conditions. Consultus Care & Nursing has a Platinum Service – more info.